Rating
4.8
feedback
721
chart
#2,652
All reviews
Rating Breakdown
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July 2, 2021
We used this app for a year at the rate of $49.99/mo without any issues. But at the end of the year, they inform us that they now base their plans on monthly Sessions (not the number of search queries) and that we're now forced into a plan that is $129/mo. That is an unreasonable upsell considering we spend on marketing to increase our traffic (sessions) but that does not necessarily translate into increased use of this search bar app. Why? Because we target our advertising at specific products and pages. In-store Searches are primarily driven by Organic Traffic. So why should we pay more for a search bar because we advertise more? Especially when that does not impact searches by organic users? If we have 72,000 sessions but only 2,000 searches... why are we paying for sessions? These things are unrelated and it's a sneaky way of linking their fees to our marketing spend. Big NOPE. If you want to be penalized for spending more on marketing and increasing your sessions, then this might be the search bar for you! But there are plenty of other highly functional search bar apps that charge based on actual use of the search bar - based on searches. When asked for an explanation about this via their support channel the responses were timely but terse and uninformative. For $129/mo you at least expect very friendly customer support. After the initial 1-star review we posted they reached out to complain about details of the review but not to offer any sort of remedy to the core issue. Seems they are more concerned with review stars than with customer satisfaction.
June 27, 2021
Great support! very useful for helping customers search for products, and it fits well with my store theme.
June 25, 2021
Support is very responsive and they work hard to make the solution have not only the functionality but also the look and feel that works. The actual functionality of this solution is top-notch.
Feb. 25, 2022
We have been working with the Fast Simon team since our launch and they could not have made it easier for us. The app is very user friendly and the support team is very quick at helping us trouble shoot.
June 21, 2021
We are using this application as our Shopify search engine. It was quite fast and easy to configure and we obtained results inmediately. Highly recommended.
June 15, 2021
We use this app for our onsite search - it's been a great improvement on our previous app, Algolia. We are looking forward to implementing Fast Simon across our category VM, filters and PDP recommendations. Highly recommend.
June 12, 2021
IS has really helped us bring our Shopify store to the next level. With more than 10,000 SKU's on our site most applications could not provide/handle the extensive filter/sorting options that IS has to offer. Would highly recommend this application to anyone looking to take their online presence to the next level.
May 18, 2021
After trying multiple search engines, I finally found it to be what I believe is the best. This search engine can quickly locate the most minute detail in a product description and present to the user a complete listing of all products containing that detail (i.e., the color ‘red’) in a speedy and user-friendly style. My site includes hundreds of products where individuals may be seeking a product trait as opposed to a product name, and this engine is an incredible tool for a fulfilling, enjoyable consumer experience. A Very Happy Ralph Turchiano -CEO AlchePharma
April 21, 2021
We've been using this app for years now and love the functionality it offers. Also their help team is very responsive!
April 20, 2021
Every time I have questions, issues and or a problem, they are there for me with quick responses and or solutions. Top notch service
April 20, 2021
Great customer service! Thanks to IS+ support team for their help with setting up the app. The IS search solution has a lot of futures and I would strongly recommend it!
April 12, 2021
This app is not only great in what it does, but the people behind are awesome! They are quick to respond to your inquiries and extremely helpful. Fast Simon has been by far the best app we use on Shopify. We highly recommend them.
April 7, 2021
Great app with great support. The free subscription is great, I just wished the premium features weren't so expensive.
March 23, 2021
Instant Search has helped our customers be able to filter and search through our search page and also search for what is in stock. Support is very helpful and responsive!
March 12, 2021
We've used Instant Search Plus for a number of years now and it's a great tool that is very easy to use. The best part about the app is the great hands-on support from their team. They have always been there to help us navigate through challenges and optimizations and have been extremely responsive A+ in the service department!
March 4, 2021
Fantastic app. Flawless support and a great range of features. Every issue I have encountered has been resolved swiftly.
Feb. 26, 2021
Instant Search+ appears to be a great app. It checks all the boxes for what I need for customers to find the items that they are looking for on my website. However, I do find the initial installation support extremely lacking. I have spent many hours trying to configure the app without much success. I have reached out to support several times, and get directed back to the same product documentation that I am following for set up. I even inquired about getting some additional support (for a fee), and was told that wasn't included in my package. Bottom line appears to be that if you aren't prepared to go in on the more expensive plans, the support is not available to help you optimize the an entry or mid level of the app. Very disappointing...definitely not what I was told by the sales rep that sold me on the program.
Feb. 24, 2021
Used this app to add filters to our search and collection pages. We had a couple of questions setting everything up.. the entire team was extremely friendly and helpful throughout the process. They even did a 1 on 1 call with us for one of the more challenging issues. Very happy with the app and the customer service. Thanks again!
Feb. 19, 2021
Their customer service is by far the best of any of the Shopify Apps we have used or tried. The filter features are great and easy to set up
Feb. 10, 2021
L'application fonctionne très bien, excellente solution étant donné que le moteur de recherche fourni par Shopify n'est pas fonctionnel. Excellent support et rapidité dans les réponses.