Interakt ‑ Sell on WhatsApp

worst customer support ever, tried connecting with them but they've created a smart bot on Interakt dashboard to fool us, they always just say we'll call back, agent will contact you, but no, I haven't received any calls or email in the last 15 days. I tried to reach them, but had no luck. Hope you guys will be aware before installing this app.

App is good....too many bugs....gets disconnected...but customer support and onboarding team is very poor in interaktion...they think that we new clients are experts and will do everything by ourselves...for name sake they are account onboarding specialist but not helpful at all....very poor experience...I paid for 1 year...before payment they called me 10 times...after payment I called them 10 times...they replied 1 time...saying Do it yourself Shopify and CRM dont work together...Was assigned an account manager Mr Ashwak who is not helpful and is pointless to have such people as support team. they dont care Sales team is only promising on Sales...and soon after you pay, they divert you to other departments

Basic whatsapp messaging functionality itself wont work 50% of the time. Facing issues raised multiple tickets but no support from customer care.

Upped charges with no notification, app and website never gave me a single notification and therefore all the money I spent was a waste. Continued to charge me even while I was in touch with them regarding this issue and refused to refund. Scam of a company and 0 customer service.

They are leaking and selling data to other brands in same category. We have first hand experience this post installation of the application.

No customer service at all. its been 10days and still it doesn't sync fully. You can not contact customer support because there is no such option. only option is automated chat which gives useless help article links.

Its been 3 months that I have been asking Interakt team to stop Charging me $35 as I have stopped using their services, but there have not stopped charging me even after multiple reminders via raising tickets and sending emails . They dont even have a proper Customer Support Team to talk to and get our queries resolved . In case the team gets to see this review and can resolve my issue over a call, please call me on 6362069800.