Intercom: AI Customer Service
AI built specifically for customer service excellence
Rating
4.4
feedback
18
chart
#1,143
All reviews
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Aug. 29, 2025
Intercom’s Shopify app has been a game-changer for our customer experience. The integration was seamless, giving our team full visibility into orders and customer details right inside Intercom—no more switching between tools. The AI features are a huge time-saver, handling common questions automatically while giving us the flexibility to jump in when needed. Multi-store support has also been a huge win for us. But what really stands out is the customer success team. Our CSM has been hands-on, responsive, and proactive in making sure we’re set up for success. They’ve gone above and beyond to guide us through best practices and help us get the most out of the platform. If you’re looking for a powerful, easy-to-use customer service solution with a support team that truly cares, I can’t recommend this app enough!
July 6, 2025
Multi-brand store connections have improved our ability to serve customers and involve our AI agent in multiple other workflows and use cases. Consistently impressed at Intercoms speed to improvement/evolution, and willingness to synthesise our feedback into amazing actions!
July 3, 2025
The Intercom Team is fantastic to work with and this app is a must have for your team!
June 11, 2025
The multistore beta is working great and will be a huge asset as we continue expanding globally. That said, there are a couple of areas that could be improved: It would be helpful to have clearer visual distinctions—such as more detailed labels or color-coding—between stores. When creating new orders through Intercom, there’s currently no way to enter or select a customer address, which can lead to fulfillment delays. Looking forward to future updates—this has the potential to be a game-changer for our operations.
June 3, 2025
The multistore beta works fantastically and makes Intercom a fantastic option for ecom companies with many stores. However, I see options for improvement: - Displaying delivery address for an order details without requirement to go to Shopify - A more clear and legible product list in the order - Refunding and cancelling without having to leave Intercom - Creating new orders doesn't allow to enter or select address for the customer I think the UX side can be improved significantly but the functional side of importing data from multiple stores in the beta works without any bugs and glithches.
May 20, 2025
Easy and seamless integration. Great for support team to quickly and easily ingest and reference all shopify order details.
May 20, 2025
Great app which helps us getting more information about Shopify orders right from Intercom
May 19, 2025
This is a great app. The main downside for us is that we can't connect multiple stores to our single Intercom instance, but I know that Intercom is working on improvements for that at the moment. Looking forward to when we can connect everything up!
Thanks so much for the kind words and for using Intercom! We’re excited to share that multi-store functionality is now live—you can now connect multiple Shopify stores to a single Intercom workspace. We appreciate your patience and support as we rolled this out. If you need any help getting set up, don’t hesitate to reach out to your account manager to enable this for you!
Oct. 5, 2024
Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*
July 30, 2024
Make the website super slow, and lack integration parameters. Please make it better for Shopify!
May 31, 2017
The intercom app is great in general and can be integrated simply on most of the basics Shopify websites / themes and it's good for conversion if you can use it properly (we mostly use the live chat functionnalities). The pricing is a bit weird and it can get expensive if you keep all the contacts but it's easy to adapt to different kind of scenarios. *If you have a custom theme or web app or if you don't want to use the default intercom themes you might have to do a bit of development work in order to make it work seamlessly and efficiently but it's nothing to complicated and their doc is good enough.
Oct. 3, 2016
We love intercom, is not cheap, but it works really wel if you want to cover your customer service across media.
Sept. 28, 2016
We really wanted to use this app but it's a VERY POOR implementation. 1) It imports ALL Shopify accounts, even users that never visited or logged into our website. This is great for their pocket but not an accurate user count. We use 3rd party selling channels (like Amazon) and have those orders imported into Shopify. Intercom imports these @amazon.com accounts, even though they state they only count users as those that actually log into your website. 2) The Shopify customer and order data this app shows is pretty lame, compared to ZenDesk, ReAmaze or other helpdesks or live chat apps we've tested. It's raw data and you can't click on any of it. Intercom has some great solutions and I hope they actually read this review and put forward a more useful app for Shopify stores. This review isn't about their service, it's about their Shopify app.