CAVES review for Intuitive Shipping
April 12, 2023
We have some pretty unique shipping scenarios with our combination of local and shipped services, and no other apps we looked at could really give us what we needed. Our most complicated scenario being our services that need a mileage charge included based on actual travel time. Enter Intuitive Shipping. Any scenario we've asked about, we've been able to set up. We booked an onboarding/assistance call which was super helpful and easy to do. Any issues that arise (user error, not the app!) are resolved quickly (big shoutout to Michael Janes!). Even when an issue arose that they didn't have an immediate answer to, we were able to resolve it ourselves with their extensive knowledge base. The app's interface is clean and easy to navigate, and overall it's been a great experience using Intuitive Shipping.
Thank you so much for taking time to share some of your experiences with Intuitive Shipping! It's great to hear that our scenarios are giving you everything you need to manage a complex shipping setup, and that we've been able to handle all of your requirements. We appreciate that you're not only taking advantage of our free onboarding service, but our self-help articles as well. And our Dev team especially appreciates the love for our UI. If you do run into any issues or have any more questions about Intuitive Shipping, Michael and the rest of our support team are here to help. Best regards, Ron Anderson Customer Experience Manager
