NO TOX LIFE (wholesale) review for Intuitive Shipping
July 6, 2023
It has a major flaw. The app does not notify you when any product is missing the dimensions or weight - and then customers can't check out. Dimensions or weight can be easily missed when duplicating or creating a new product. If no dimensions or weight exist, the customer will get an odd error at checkout which says "we cannot ship to your region". There is no further explanation for the customer. We have lost significant sales with this due to the lack of notice in the app about a product missing dimensions. One happened recently where somehow the dimensions disappeared from the product. We lost a month worth of sales on a major product until a customer notified us. The intuitive app NEEDS alerts on this because something that prevents checkout is vital to a store and needs to be handled immediately. The only solution given by the intuitive team is you can export a spreadsheet (manually) which lists items missing dimensions. What the app really needs is an email alert each time a product is missing weight or dimensions. This is literally stopping sales if it's not in there. So it is vital enough information that it needs an alert system.
I'm sorry to hear that you didn't have a positive experience with Intuitive Shipping. While it seems like an obvious addition to have notifications if a product is missing dimensions, many of our customers use SmartBoxing for only a portion of their catalogue, so the email notifications would quickly fill up their inboxes and create unnecessary noise. Instead, we suggest that our clients using SmartBoxing for their entire catalogue create a backup shipping scenario that covers situations just as you outlined; if someone forgets to add product dimensions, orders will still go through. This is a significant reason why we include a free onboarding session and ongoing support so that we can fully understand your shipping requirements and suggest the best way to configure the app. Unfortunately, the error message is in your Shopify settings and cannot be rule-based, it is universal for your store. We can absolutely help you head to the right area in your Shopify settings to change the language. Paul has reached out to provide instructions on how to create backup rates, including a call to ensure we understand the entire breadth of your shipping requirements and that your configuration reflects your store's needs. Regards, Sharon Green CEO / Co-founder
