Grocerify review for Intuitive Shipping
May 19, 2019
very bad support system its been more then 1 week asked for support but they are not responding at any query.completely shiity product
Hey Tanvir, Thank you for your feedback. We take customer experience very seriously, so I made sure to do a deep dive into our tickets to ensure we didn't drop the ball. We have a few support tickets from you, all of which have been resolved with the last request being on May 7th. In the last ticket, I can see that Sam from our partner app, Store Pickup + Delivery, answered your question but didn't receive a reply from you. He did follow up another two times before closing the ticket, so now I am worried your email may be the culprit: please reach out to [email protected] from a personal email such as a Gmail account - I am really hoping we can get in touch to make sure you have an experience like the 64 who wrote in before you. I reached out already to the email you've been submitting tickets with. Let me know a time today or tomorrow where we can jump on a call. Cheers, Joel
