Balanced Blends Pet Food review for Intuitive Shipping

Jan. 9, 2020

Intuitive Shipping neatly solves all the issues that we had with Shopify shipping. Their support is the most responsive and helpful I've run into in years. This product is all you need to deal with any shipping scenario you can think of. Our initial need was to be able to offer free shipping to new customers without using a discount code - we wanted the discount code to be reserved for future new customer offers. We've been Happily using this solution for over a year now. This week: Our shipping partner that needs specific shipping service codes for different types of shipping (Ground, 2 Day, 1 Day). Shopify's draft order system doesn't allow us to specify specific service codes in conjunction with a custom shipping rate thus requiring an out of band exception to be processed by our shipping partner. The ideal solution requires the ability to offer 2 different shipping lists depending on whether the order is being made by a customer via the store or by our support team via draft orders. Intuitive Shipping quickly understood the need and then published a working enhancement in a few days solving the issue. Even better they then helped me implement the solution.