Excellent-Supply.com review for Intuitive Shipping
July 10, 2024
Tried this app a couple of years ago. Ran into an issue. Decided to try it again. Happy to see the app has been updated since I tried it last. It is now fantastic. Did an onboarding Zoom session to get the app set up. There are a lot of pieces to make it work properly – so I was grateful for the help. I like that it's pulling the rates directly from our Shipstation account. Lots to like about this app.
***Update*** Hey Rick, I'm not sure why you decided to update your review instead of taking us up on 3 different offers to work with you to review your configuration. We are more than happy to work with you to get things working properly. As noted in the email I sent, I offered to have our Success Lead review your configuration to ensure it will work as expected. Our team has been available to assist you, and are still happy to assist you if you would please respond to our emails or let us know a time that works with your schedule to get on a call. Unfortunately, we cannot help you if you are unwilling to work with us. Warm regards, Sharon ____________________________________________________________________________________ Hey Rick, I'm sorry to hear that you weren't getting your desired result with Intuitive Shipping. It appears you may have missed Michael's reply yesterday morning (8:27 am EST). After you approved collaborator access, our team noticed that you still have free shipping over $350 set up within your Shopify shipping settings. Since Intuitive Shipping cannot override Shopify's rates, you have to manually remove them. If you did get his reply and things still weren't working as expected after removing Shopify rates, our team would have been happy to help you further. If you are open to it, please reach out to [email protected] with some times that you are available today so our team can get on a call to troubleshoot your setup with you. You can also book a call following this link bit.ly/3iBdaQm I trust that a call will be a better support option for you since you will be able to provide immediate feedback directly to our team to fully resolve your concerns. Warm regards, Sharon Reeds Co-founder/CEO
