Intuitive Shipping

May 16, 2023

Top class team at Intuitive Shipping. Not only do they have an evolving, robust platform - but you can consistently rely on their service and expertise when you need them. This is the reason why we have successfully relied on Paul and the team for almost four years. Thank you for creating an app that allows us to grow. -Heeva

May 9, 2023

Fantastic, personalized service. A legit app, with real humans there to help you out. Michael was able to help us get set up after the set up of our store through them a curveball. Glad we got started with IS!

May 2, 2023

We have been using Intuitive Shipping for over a year on five of our websites, and we absolutely love it. The app does what we need it to do (which is really quite complicated & the native Shopify app couldn't even come close), the customer service & training are top notch, and we really love being able to trouble shoot any order issues by using the Activities tracker.

May 2, 2023

We found the app extremely useful for our not-so-simple set of delivery options. Very good customer service, although I've only had to ask them for help once or two times in over 5 years of using the app. Congratulations! I definitely recommend!

May 1, 2023

Excellent customer service and prompt response to fixing an issue with an integration. Excellent app.

May 1, 2023

Great strong product. Does literally anything you need. Their team supports you like no other I have seen. Way better than the Shopify native shipping features.

April 20, 2023

We have products that may be small but have a lot of weight. I have used a number of different types of shipping calculation apps over the years with very little luck. We have been using the app for over a year now and it has solved about 90% of the issues we have with calculating shipping rates. It has a very detailed system for entering in the different boxes and envelopes /soft packages use. You can enter the outer and inner dimensions, maximum weight, empty weight, and cost. This help to get a better shipping calculation and you can add the cost of the shipping material to the shipping price. You can create shipping "Scenarios" for all different types of shipping. We ship out mainly FedEx Ground, but also sometimes FedEx Freight, and on a few small flat items USPS first class mail. We ship to domestics locations and international. We can create "Scenarios" to accommodate our products. Filtering out some products that are only shipped domestically. Also some products to ship out via USPS first class mail or FedEx it they are ordered with other products. The "Smartboxing" also figures out packaging very well. You can also add on handling costs and have the rate rounded up or down. Our products are not in retail packaging and are shipped out as parts. I would suggest adding an addition product dimensions to accommodate for packing material. Most of the app is very easy to figure out and to work with. I have had a few little things I have had issue with and the tech support have been very helpful. This has been one of they easiest and most comprehensive shipping rate calculating apps I have worked with. It has many features and it seems to be well thought out for different types of shipping.

April 18, 2023

Excellent app with an incredible team who has been there to support us every step along the way of getting our shipping set up. We sell items of all shapes and sizes, some that are available to ship across North America and others that are only available for local pick up or delivery. Intuitive Shipping has been instrumental in helping us set up our shipping program within Shopify. Would highly recommend!

April 12, 2023

We have some pretty unique shipping scenarios with our combination of local and shipped services, and no other apps we looked at could really give us what we needed. Our most complicated scenario being our services that need a mileage charge included based on actual travel time. Enter Intuitive Shipping. Any scenario we've asked about, we've been able to set up. We booked an onboarding/assistance call which was super helpful and easy to do. Any issues that arise (user error, not the app!) are resolved quickly (big shoutout to Michael Janes!). Even when an issue arose that they didn't have an immediate answer to, we were able to resolve it ourselves with their extensive knowledge base. The app's interface is clean and easy to navigate, and overall it's been a great experience using Intuitive Shipping.

April 6, 2023

**UPDATE** The owner hopped on a call with me and customer support, immediately migrated new changes to the app, and fixed all of the issues with descriptions, product dimensions, and shipping calculations to mirror the old legacy system. Excellent customer service. While there still isn't a guide to the new interface and how it might impact legacy settings, the personal touch was very helpful, and they made sure the legacy settings remained and weren't overriden. They're also working on additional changes to streamline order packing slips and make it easier for our operational interface. The update completely screwed up the entire shipping calculation. They updated the app without emailing or communicating to anyone, so now rates are all over the place, and products are not properly categorized with "ship together" or "ship separately" settings. The migration was done EXTREMELY poorly and none of the original settings were maintained for individual products. We had to go back in and manually update all our products which were multi-boxed because we were getting bad rate calculations. Furthermore, now package dimensions are no longer being populated. That setting was automatically turned OFF, and once it's turned back ON, Intuitive doesn't display dimensions anymore. It just displays the title of the product. They expect you to go in and edit the title of the product with the right box dimensions, even though their app is supposed to "smartbox" everything.

March 15, 2023

Our delivery cost calculation is really complex and we have been a long time looking for a proper tool for it. Intuitive Shipping has been great! The FAQs and the support excellent. We recommend it a lot.

March 9, 2023

Very helpful tool! The offerings are fairly robust, which allows for detailed customization. There's a little bit of a learning curve when you're first getting everything setup, but their support is awesome and very communicative.

March 3, 2023

We just installed this app but have been testing it out for a week now. The best part has been the support team! We had Paul Cann and he was the absolute best!!! Answered all my questions prior to installing the app and while i was testing it out. The app is great so far too.

Feb. 27, 2023

I've used this app on previous stores and it really is great at customizing rates if you need to set them up manually when there's no carrier integrations available to pull rates. Support team is also very friendly and always respond quickly and are very helpful. Also provides additional features which native shopify setup lacks like being able to do $ or % off shipping rate discounts.

Feb. 22, 2023

Very clever app, with a lot of creative ways to charge for shipping. Also the support is top-notch, you tell them what you would like to do, and they show you 2-3 different ways on how you can do it. I would definitely recommend this app.

May 9, 2025

This app has worked very well for our store. I have rather complicated shipping and I was able to set it up for a way that works for my products. I really like the activity feature that lets me see what was added to the shopping cart and the shipping prices that were presented. This allows me to go in and tweak the rates. The Onboarding session offered made the set up so much easier and quicker. But, the best part of this app is the customer service. I had an issue on the Saturday of a long weekend. Although it turned out to be caused by a break in Shopify (due to me upgrading to a higher level plan) and not with their app they responded quickly and were able to point me in the right direction to get a solution. They even followed up a couple days later to see if everything was working. Amazing team! UPDATE - MAY 2025. I have now used the app successfully for over 2 years. I recently had a complicated shipping scenario that I wanted to implement on the store. I wasn't even sure it could be done. But, I posed my question. Within 30 minutes not only did they respond but Paul provided a step-by-step video showing exactly what steps I needed to take. I was then able to easily implement the new configuration on my store. I can't say enough about their support.

Feb. 18, 2023

If you are seeking a robust, flexible shipping solution for both simple and highly complex shipping scenarios, look no further. Additionally, with Intuitive Shipping you will get unparalleled, domestic customer service and a unique ability to test all of your changes on your live system without impacting your existing functionality. Intuitive is fully committed to helping you succeed. My only disappointment is that we had to churn through so many other lesser apps before finding Intuitive.

Feb. 17, 2023

The help we have received from Michael with the set up of Intuitive has been amazing. The app itself takes a little bit to wrap your head around, especially for scenarios as complicated as ours, but it is amazing once it is up and running. This app is going to save us hassle, money and time.

Feb. 7, 2023

We have some pretty niche shipping settings that Shopify does not allow us to do. Been after an app for years that enables multiple factors in a cart such as weight, number of items and cost, all combined. Was recommended Intuitive Shipping by Shopify support and after a chat with their customer support, it was exactly what I was after. Took a little time to get my head around the set-up as my requirements were quite complex, however the app handled everything and support were there on-hand to answer any questions. Highly recommended.

Feb. 6, 2023

Intuitive Shipping made my shipping process so much easier, huge thanks to Paul for his prompt support.