All reviews

Rating Breakdown

  • 5
    97% (452 ratings)
  • 4
    1% (6 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (3 ratings)
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5 / 5 Share

March 25, 2020

We use multiple apps for our businesses and personal use, and hands down Intuitive Shipping gives the best customer support! Thank you, Thank you!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 23, 2020

Here are the reasons I think Intuitive Shipping is my top 3 apps that I have seen: 1. Stable, accurate and sophisticated 2. The flexible setting fit most of my needs 3. Fast running speed 4. Written by professional and reliable developers 5. Full detailed help menu 6. It keeps adding valuable features 7. It worth more than the price 6. Prompt and high-quality support It supports live shipping rate too! So I highly recommend it.

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

March 15, 2020

Before Intuitive Shipping was recommended to me by a Shopify support agent, I was pulling my hair out with Shopify's native shipping configuration. I could not base shipping on cart cost as my single product is eligible for UK Disability VAT Exemption, so when used, will reduce the cost by 20%. Entering weight ranges for a a 1.5kg product was tedious, and I found it very frustrating that Shopify won't allow shipping to be calculated by quantity. Wix is the same and I really don't understand why! Anyway, with Intuitive Shipping, that is all in the dim and distant past! Once Shipping Zones are created in the native Shopify system and imported into Intuitive Shipping (a piece of cake!), creating rates is easy, and you don't even need to enter a shipping cost for EVERY quantity. You can set it to increment the shipping cost per quantity, and if needed, add, or deduct a percentage or a sent amount of money. With my UPS account, the shipping cost for three keyboards is the same as for one, so for a package that costs £5 each to ship, you would enter: Shipping costs Up To: ~ Shipping Cost: 5 Per Unit (Optional): 1 This means that for each of this item added to your website's cart, the shipping cost would increase by £5. This is not possible by just using Shopify's native shipping settings, and saves a LOT of time. There are many other features that I have not yet used, but after wasting weeks with the Shopify shipping system, and other shipping apps, Intuitive Shipping is literally worth it's weight in gold, as are Paul and the other staff who offer outstanding support. Incidentally, if you have implemented a shipping rates calculator to your cart as I have, it works just fine with the rates pulled from Intuitive Shipping. Definitely an app not to be without!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2020

Fantastic customer support. App was able to handle all shipping needs. Really appreciate having access to all features, and being charged according to number of order. Previous app, I kept feeling restrained by limitations every change I tried to make. Thanks Intuitive Shipping!

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

March 2, 2020

So far, so good. Has been able to solve all shipping problems we've encountered so far, and support is fantastic. Tricky to understand at first, but they guided is through set up with a lot of patience.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 18, 2020

Paul and his staff are exceptional. They are very helpful and have helped me set up every scenario that we've needed so far in just a few minutes. They give great instructions and are always willing to check to be sure you've done it correctly. I would recommend this app to any business!! dottie

Using app

About 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 13, 2020

Intuitive Shipping has not only simplified our client checkout experience for shipping options it has also allowed our clients to see all available rates and make the best choice for their needs . Our store has over 4k products and being able to package the right product dimensions was a hassle with our previous program now its simple to add / update and know everything is done right and in a simple to use format thanks Intuitive shipping .

Using app

2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 13, 2020

Best support I've seen anywhere! This is also a very powerful app and gives you full control over every aspect of your shipping procedures. After trying out most of the shipping apps on the shopify store this is by far my favorite.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 12, 2020

Super useful and powerful shipping app. We use it to calculate precise, real-time international rates. The support has been lights out, thanks to Paul and his team.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 4, 2020

This App has provided us a great deal of shipping flexibility and the support has been outstanding! I highly recommend this App!

Using app

10 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 24, 2020

We have worked with other shipping apps before and never been able to find a single, affordable app that answered all of our shipping needs. Intuitive Shipping is incredibly flexible and enables us to make shipping rules that are as simple or as complex as we need them to be. Besides, their support is superb. Really a terrific product!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 23, 2020

Thank you to Paul and Celeste for all the support in setting up our UK shipping rates by postcode. Very powerful app with multiple configurations. We use FedEx, Royal Mail and DPD. For DPD we needed to split out destination by postcode. Paul also helped us restrict the collect from store option to only be displayed to customers located 25km or less from our premises using Google Maps API. Works great, took me a while to get my head around the setup ,but support have been very patient with me. I highly recommend this App. :-)

Using app

Almost 4 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 17, 2020

Awesome app. Super flexible. Amazing what you can do -- found new money for my store immediately.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 9, 2020

Intuitive Shipping neatly solves all the issues that we had with Shopify shipping. Their support is the most responsive and helpful I've run into in years. This product is all you need to deal with any shipping scenario you can think of. Our initial need was to be able to offer free shipping to new customers without using a discount code - we wanted the discount code to be reserved for future new customer offers. We've been Happily using this solution for over a year now. This week: Our shipping partner that needs specific shipping service codes for different types of shipping (Ground, 2 Day, 1 Day). Shopify's draft order system doesn't allow us to specify specific service codes in conjunction with a custom shipping rate thus requiring an out of band exception to be processed by our shipping partner. The ideal solution requires the ability to offer 2 different shipping lists depending on whether the order is being made by a customer via the store or by our support team via draft orders. Intuitive Shipping quickly understood the need and then published a working enhancement in a few days solving the issue. Even better they then helped me implement the solution.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 18, 2019

We immediately found Shopify was not able to able handle our particular shipping requirements and we required extensive customization. After investigating and testing several different apps, Intuitive Shipping seemed to fit the bill. We have multiple shipping scenarios based on shipping times, as well as filtering collections, and free shipping over specified order amounts. There is a steep learning curve if you have sophisticated shipping parameters, but the app is pretty Intuitive. When we couldn't figure it out, their Customer Service got us through all of it. Almost a year later, Paul has guided, directed, and occasionally stepped-in to help us resolve any issue, quickly and efficiently. If you require specific shipping scenarios outside Shopify's platform, Intuitive Shipping is THE App. Our store wouldn't have the shipping success without it.

Using app

Over 3 years

Total reviews

6

Average rating

4.8

5 / 5 Share

Nov. 18, 2019

There isn't a single best app in the app store! You can literally do just about ANYTHING when it comes to possible shipping scenarios. The best part of this app is the team that supports it. They are SO attentive and helpful. If you have any complicated shipping needs, install this app and get to work. You can even schedule FREE Shipping threshold scenarios in advance which makes holiday sales planning much easier!

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 5, 2019

Customer support has responded to me within an hour each time I've asked a question. Their app documentation is also really good. I was able to build the exact shipping scenarios for my carrier accounts through Intuitive's interface AND test all of it for free on my own schedule with their amazing test mode feature. If you want to collect exact shipping charges for all of your shipping zones and create specific rules for users based on tags as well this app will get it done.

Store

Trxstle

Using app

1 day

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 28, 2019

App allows you to combine postage options and charge per unit, so much more flexibility than the default Shopify options. Live chat are a great help and will assist with set-up to ensure everything is working to your requirements. Instant, helpful and would have been lost without their assistance!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 23, 2019

I used this app to create flat rate shipping. I also used it to trigger free shipping after 50 items were added to the cart. It even let me trigger free shipping for the entire cart once certain products were added. I had some issues getting some things configured because I'm a noob, but the amazing customer support I received through chat made my life so much easier. They got me up and running in minutes when I figured I could be spending hours looking at this.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 11, 2019

Great app so far! Shipping settings are very customizable and the support is fantastic! They helped me set up all of my shipping settings from start to finish and were very quick and knowledgeable.

Using app

15 days

Total reviews

1

Average rating

5.0