Intuitive Shipping
The shipping solution for serious sellers.
Rating
4.9
feedback
464
chart
#604
All reviews
Rating Breakdown
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Jan. 23, 2020
Thank you to Paul and Celeste for all the support in setting up our UK shipping rates by postcode. Very powerful app with multiple configurations. We use FedEx, Royal Mail and DPD. For DPD we needed to split out destination by postcode. Paul also helped us restrict the collect from store option to only be displayed to customers located 25km or less from our premises using Google Maps API. Works great, took me a while to get my head around the setup ,but support have been very patient with me. I highly recommend this App. :-)
Jan. 17, 2020
Awesome app. Super flexible. Amazing what you can do -- found new money for my store immediately.
Jan. 9, 2020
Intuitive Shipping neatly solves all the issues that we had with Shopify shipping. Their support is the most responsive and helpful I've run into in years. This product is all you need to deal with any shipping scenario you can think of. Our initial need was to be able to offer free shipping to new customers without using a discount code - we wanted the discount code to be reserved for future new customer offers. We've been Happily using this solution for over a year now. This week: Our shipping partner that needs specific shipping service codes for different types of shipping (Ground, 2 Day, 1 Day). Shopify's draft order system doesn't allow us to specify specific service codes in conjunction with a custom shipping rate thus requiring an out of band exception to be processed by our shipping partner. The ideal solution requires the ability to offer 2 different shipping lists depending on whether the order is being made by a customer via the store or by our support team via draft orders. Intuitive Shipping quickly understood the need and then published a working enhancement in a few days solving the issue. Even better they then helped me implement the solution.
Dec. 18, 2019
We immediately found Shopify was not able to able handle our particular shipping requirements and we required extensive customization. After investigating and testing several different apps, Intuitive Shipping seemed to fit the bill. We have multiple shipping scenarios based on shipping times, as well as filtering collections, and free shipping over specified order amounts. There is a steep learning curve if you have sophisticated shipping parameters, but the app is pretty Intuitive. When we couldn't figure it out, their Customer Service got us through all of it. Almost a year later, Paul has guided, directed, and occasionally stepped-in to help us resolve any issue, quickly and efficiently. If you require specific shipping scenarios outside Shopify's platform, Intuitive Shipping is THE App. Our store wouldn't have the shipping success without it.
Nov. 18, 2019
There isn't a single best app in the app store! You can literally do just about ANYTHING when it comes to possible shipping scenarios. The best part of this app is the team that supports it. They are SO attentive and helpful. If you have any complicated shipping needs, install this app and get to work. You can even schedule FREE Shipping threshold scenarios in advance which makes holiday sales planning much easier!
Nov. 5, 2019
Customer support has responded to me within an hour each time I've asked a question. Their app documentation is also really good. I was able to build the exact shipping scenarios for my carrier accounts through Intuitive's interface AND test all of it for free on my own schedule with their amazing test mode feature. If you want to collect exact shipping charges for all of your shipping zones and create specific rules for users based on tags as well this app will get it done.
Oct. 28, 2019
App allows you to combine postage options and charge per unit, so much more flexibility than the default Shopify options. Live chat are a great help and will assist with set-up to ensure everything is working to your requirements. Instant, helpful and would have been lost without their assistance!
Oct. 23, 2019
I used this app to create flat rate shipping. I also used it to trigger free shipping after 50 items were added to the cart. It even let me trigger free shipping for the entire cart once certain products were added. I had some issues getting some things configured because I'm a noob, but the amazing customer support I received through chat made my life so much easier. They got me up and running in minutes when I figured I could be spending hours looking at this.
Oct. 11, 2019
Great app so far! Shipping settings are very customizable and the support is fantastic! They helped me set up all of my shipping settings from start to finish and were very quick and knowledgeable.
Sept. 25, 2019
I have a pretty complicated setup and this app can handle it all! The setup can be tricky, but there is always someone there to help. Paul is very good at giving clear instructions. I usually ask him to review my settings to be sure I got it right, which he is happy to do. And when I got it wrong, he fixed it for me!
Sept. 16, 2019
The app itself is the best shipping app: more powerful, and easier to set. I have tried them all! And most importantly, the support is stellar: they answer fast, and go as deep as necessary in the issue to help you solve them.
Sept. 11, 2019
"This is a great shipping App- it offers an incredible set of features, flexibility and second to none support to get started and to keep things running. Through some creative shipping scenarios I am able to offer our customers a large range of shipping options- from the USPS cubic rates for small packages and for our larger, wholesale customers- LTL Freight options. Look no further- this is your next shipping app."
Sept. 10, 2019
Paul has been great at helping us get up and running. Highly recommend if your shipping is more complicated than the basic apps.
Aug. 5, 2019
Great app with a lot of features to make your shipping accurate! I'm personally waiting for their newest version that could allow more boxes to be added, Paul was a great help and I cannot wait for the new update! We use 30+ boxes in our system because we sell a lot of different products of different size that get bought together.
July 25, 2019
This app is great! It has a lot of options for item specific shipping charges and exclusions and can really do anything you need it do, no matter how complicated your shipping is. They are also extremely quick to reply if you need any help, and always come up with inventive solutions to help with anything you need the app to do.
July 16, 2019
Paul Cann and his team are exceptional! Quick to answer my questions and quick to help with any issues. For all your shipping variation needs, this is the app to get. Thank you Intuitive Shipping team!
July 15, 2019
I use this to quote Fedex LTL just like my customer service does. It calculates the number of pallets needed for the job and gets a quote back from fedex. So well thought out with terrific extra features
May 31, 2019
Support team responds quickly and is very helpful with setting up the app based on your specific needs and complex scenarios.
May 19, 2019
very bad support system its been more then 1 week asked for support but they are not responding at any query.completely shiity product
Hey Tanvir, Thank you for your feedback. We take customer experience very seriously, so I made sure to do a deep dive into our tickets to ensure we didn't drop the ball. We have a few support tickets from you, all of which have been resolved with the last request being on May 7th. In the last ticket, I can see that Sam from our partner app, Store Pickup + Delivery, answered your question but didn't receive a reply from you. He did follow up another two times before closing the ticket, so now I am worried your email may be the culprit: please reach out to [email protected] from a personal email such as a Gmail account - I am really hoping we can get in touch to make sure you have an experience like the 64 who wrote in before you. I reached out already to the email you've been submitting tickets with. Let me know a time today or tomorrow where we can jump on a call. Cheers, Joel
May 10, 2019
Great customer service! I was trying to set up a few complicated scenarios and the phone support I got was very helpful and simple, they set it up for me and tested it worked correctly. Highly recommended!!!