All reviews

Rating Breakdown

  • 5
    97% (452 ratings)
  • 4
    1% (6 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (3 ratings)
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5 / 5 Share

April 17, 2020

Excellent app flexibility and support from Paul. We used it primarily for configuring our postage map with 3PLs by time and postcode (whilst keeping a simple customer experience). Thanks!

Store

Bother

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 15, 2020

Fulfillment is complicated even if you are a small business. Intuitive shipping makes it simple to implement your ideal mix of options that are easy for your customer to understand. To boot the support they goes beyond just their app. They help you get what need working. I am a VC helping my wife get her store up and running and it is long time since I was a hacker (when I ran part of the database development at Oracle) and I have to say this is a fine piece of engineering. Worth every penny.

Store

Seeti

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 15, 2020

Their app worked better for us than the standard settings in Shopify, by far. Their support is incredible. They went above and beyond to make sure the app worked as we needed it to, even following up with me on a Saturday. The app works perfectly and sold me on the features and settings, but their support OVER SOLD ME. Highly, highly recommend this app!

Using app

5 days

Total reviews

12

Average rating

5.0

5 / 5 Share

April 9, 2020

I would give this app ten stars if I could. Superb and timely support which has provided for the fining-tuning and enhancement my store's shipping process. A relief to have and a pleasure to use. I second the previous review: Thank you, Paul!!

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 8, 2020

I really appreciate the one-on-one support that Intuitive Shipping offers. Sometimes documentation doesn't get the job done. You need to ask questions of a person. That's especially true when you're dealing with shipping (so complicated) and an option-rich app like this one. Thanks, Paul!

Store

Venue

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2020

This app is awesome. The customer service that comes along with it is even better. I highly suggest this app for special shipping scenarios!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 7, 2020

We spent a lot of time looking for a shipping app that would fit our needs and Intuitive is the crown jewel. The back end allows you to create endless shipping scenarios for all of your logistical desires. In addition, their support team is what makes this app worth getting. Any question I have, they answer at least within 24 hours or sooner and they offer phone 1:1 support whenever you need it. Best shipping app on the market!

Using app

Almost 4 years

Total reviews

5

Average rating

5.0

5 / 5 Share

April 6, 2020

This product and the support are unreal...Joel and his team have done nothing less during these trying times than offer the greatest customer service I have ever seen. Thank you! Highly recommended!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2020

Intuitive Shipping is a powerful shipping app that covers all bases. It can be a bit overwhelming at first glance but allows you to come up with some complicated and advanced shipping scenarios to better service your customer needs in different parts of the world. It also allows you to integrate some key shipping services/providers and can assist in displaying more info in the shipping method selection screen at the checkout - like delivery estimates! The team is super helpful and quick to assist if needed. They're also receptive to ideas or suggestions! Highly recommended app, it's solved all of our shipping problems and allowed us to streamline everything into the one app and offer a better experience to our customers.

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

March 25, 2020

We use multiple apps for our businesses and personal use, and hands down Intuitive Shipping gives the best customer support! Thank you, Thank you!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 23, 2020

Here are the reasons I think Intuitive Shipping is my top 3 apps that I have seen: 1. Stable, accurate and sophisticated 2. The flexible setting fit most of my needs 3. Fast running speed 4. Written by professional and reliable developers 5. Full detailed help menu 6. It keeps adding valuable features 7. It worth more than the price 6. Prompt and high-quality support It supports live shipping rate too! So I highly recommend it.

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

March 15, 2020

Before Intuitive Shipping was recommended to me by a Shopify support agent, I was pulling my hair out with Shopify's native shipping configuration. I could not base shipping on cart cost as my single product is eligible for UK Disability VAT Exemption, so when used, will reduce the cost by 20%. Entering weight ranges for a a 1.5kg product was tedious, and I found it very frustrating that Shopify won't allow shipping to be calculated by quantity. Wix is the same and I really don't understand why! Anyway, with Intuitive Shipping, that is all in the dim and distant past! Once Shipping Zones are created in the native Shopify system and imported into Intuitive Shipping (a piece of cake!), creating rates is easy, and you don't even need to enter a shipping cost for EVERY quantity. You can set it to increment the shipping cost per quantity, and if needed, add, or deduct a percentage or a sent amount of money. With my UPS account, the shipping cost for three keyboards is the same as for one, so for a package that costs £5 each to ship, you would enter: Shipping costs Up To: ~ Shipping Cost: 5 Per Unit (Optional): 1 This means that for each of this item added to your website's cart, the shipping cost would increase by £5. This is not possible by just using Shopify's native shipping settings, and saves a LOT of time. There are many other features that I have not yet used, but after wasting weeks with the Shopify shipping system, and other shipping apps, Intuitive Shipping is literally worth it's weight in gold, as are Paul and the other staff who offer outstanding support. Incidentally, if you have implemented a shipping rates calculator to your cart as I have, it works just fine with the rates pulled from Intuitive Shipping. Definitely an app not to be without!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2020

Fantastic customer support. App was able to handle all shipping needs. Really appreciate having access to all features, and being charged according to number of order. Previous app, I kept feeling restrained by limitations every change I tried to make. Thanks Intuitive Shipping!

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

March 2, 2020

So far, so good. Has been able to solve all shipping problems we've encountered so far, and support is fantastic. Tricky to understand at first, but they guided is through set up with a lot of patience.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 18, 2020

Paul and his staff are exceptional. They are very helpful and have helped me set up every scenario that we've needed so far in just a few minutes. They give great instructions and are always willing to check to be sure you've done it correctly. I would recommend this app to any business!! dottie

Using app

About 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 13, 2020

Intuitive Shipping has not only simplified our client checkout experience for shipping options it has also allowed our clients to see all available rates and make the best choice for their needs . Our store has over 4k products and being able to package the right product dimensions was a hassle with our previous program now its simple to add / update and know everything is done right and in a simple to use format thanks Intuitive shipping .

Using app

2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 13, 2020

Best support I've seen anywhere! This is also a very powerful app and gives you full control over every aspect of your shipping procedures. After trying out most of the shipping apps on the shopify store this is by far my favorite.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 12, 2020

Super useful and powerful shipping app. We use it to calculate precise, real-time international rates. The support has been lights out, thanks to Paul and his team.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 4, 2020

This App has provided us a great deal of shipping flexibility and the support has been outstanding! I highly recommend this App!

Using app

10 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 24, 2020

We have worked with other shipping apps before and never been able to find a single, affordable app that answered all of our shipping needs. Intuitive Shipping is incredibly flexible and enables us to make shipping rules that are as simple or as complex as we need them to be. Besides, their support is superb. Really a terrific product!

Using app

8 months

Total reviews

1

Average rating

5.0