Intuitive Shipping
The shipping solution for serious sellers.
Rating
5.0
feedback
441
chart
#870
All reviews
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Oct. 28, 2020
I had an issue with my shipping rates when some of the orders were made. I had setup up several conference calls with Intuitive Shipping Tech Support (Paul) and he was very patient and very helpful with my needs to resolve the issues. Paul is one of the best customer support I have ever had. Also, Intuitive Shipping made it possible for my store to offer a combined shipping rates that Shopify Profile could not provide at this time.
Oct. 23, 2020
This app combines the functionality of 2 apps we used before, saving a bit of money but the best part is that we've never been able to calculate shipping rates as accurate as we have with this app. Support is stellar and quick to answer any questions and help out when you have a specific scenario in mind. I'm glad we found you!
Oct. 21, 2020
Just got set up with Intuitive Shipping and the combined shipping works beautifully! Their support team is fantastic, quick to respond, and showed me a better way to calculate shipping. They pretty much led me through the whole process. I recommend them!
Oct. 15, 2020
Really robust shipping tool that helped us create tiered shipping rules across various shipping zones. I was able to easily book and one-on-one customer service call to troubleshoot a minor issue. Would definitely recommend!
July 10, 2024
Tried this app a couple of years ago. Ran into an issue. Decided to try it again. Happy to see the app has been updated since I tried it last. It is now fantastic. Did an onboarding Zoom session to get the app set up. There are a lot of pieces to make it work properly – so I was grateful for the help. I like that it's pulling the rates directly from our Shipstation account. Lots to like about this app.
***Update*** Hey Rick, I'm not sure why you decided to update your review instead of taking us up on 3 different offers to work with you to review your configuration. We are more than happy to work with you to get things working properly. As noted in the email I sent, I offered to have our Success Lead review your configuration to ensure it will work as expected. Our team has been available to assist you, and are still happy to assist you if you would please respond to our emails or let us know a time that works with your schedule to get on a call. Unfortunately, we cannot help you if you are unwilling to work with us. Warm regards, Sharon ____________________________________________________________________________________ Hey Rick, I'm sorry to hear that you weren't getting your desired result with Intuitive Shipping. It appears you may have missed Michael's reply yesterday morning (8:27 am EST). After you approved collaborator access, our team noticed that you still have free shipping over $350 set up within your Shopify shipping settings. Since Intuitive Shipping cannot override Shopify's rates, you have to manually remove them. If you did get his reply and things still weren't working as expected after removing Shopify rates, our team would have been happy to help you further. If you are open to it, please reach out to [email protected] with some times that you are available today so our team can get on a call to troubleshoot your setup with you. You can also book a call following this link bit.ly/3iBdaQm I trust that a call will be a better support option for you since you will be able to provide immediate feedback directly to our team to fully resolve your concerns. Warm regards, Sharon Reeds Co-founder/CEO
Sept. 15, 2020
So far, this app has solved a lot of the shipping issues we were encountering. Our biggest issue to date has been filtering and displaying different types of shipping options for the two types of customers we serve - wholesale and retail. Being able to create scenarios based on customer tags, as well as, per product or collection has enabled us to really dial in the different carriers we offer to each customer base as well as provide much more accurate rates. Paul has been nothing but knowledgable, patient, and most importantly, proactive in making sure the app is configured to our needs. We truly appreciate all his efforts and continued support. Thank you, Paul!!!!
Aug. 10, 2020
I can't believe we didn't get this app earlier! Setting up the scenarios to correctly reflect your desired shipping costs was made so much easier by Paul. He basically hand-held me all the way through until we got it right, his patience was outstanding. Now our store is truly reaping the rewards of this fantastic app and the boss is finally happy. Thanks guys
Aug. 7, 2020
This app helped us solve two problems: 1) How to account for two product types (individual books) and case products, and 2) how to create a range of shipping costs that covers the potential shopping cart variations and shipping options. Intuitive Shipping does that and so much more. It can be complex, but the Support Team is AMAZING!!!
July 29, 2020
This App is a MUST and Customer Support is SUPERIOR! Paul has been extremely helpful setting up all of my crazy shipping scenarios and makes Shipping seem easy. He and the App take all of the headaches out of Shipping. I couldn't exist without this App! It helps me Ship items from home, other locations, plus (2) POD Companies (even though one of the PODs isn't integrated with their API – it's still possible!) Don't hesitate to download this App and make shipping easy!
July 9, 2020
This is the only shipping app you need. We tried them all. This is hands down the BEST and most CUSTOMIZABLE. Great support team to for easy answers. Highly recommend!
July 2, 2020
Their support system is very good, which is important because the learning curve for me was longer than I had anticipated. But I stuck with it and their shipping app is working perfectly.
June 11, 2020
I can't speak highly enough about this app, it is the BEST because you can customize your shipping by tag, price, location everything!! I searched for hours looking for something like this and I am so glad I found this app, well-done guys at Intuitive Shipping you have truly made a great app! Would definitely recommend this app to everyone.
June 11, 2020
This app is WONDERFUL! It saved my shipping. I have many variants that would not work with the Shopify native shipping options and others apps too. Then I found Intuitive Shipping and everything I want to setup was possible. And I to add to it, their customer service is exceptional!!! Paul and his team get back to you right away, very clear and solve and questions you have and are SUPER helpful getting everything setup. Best customer service ever! I am a happy customer and have had no issues what so ever with their app, and shipping is just smooth sailing. Mahalo for creating such a great App! Very Grateful!
May 26, 2020
This app takes a lot of set up (depending on your needs and our needs were complicated) but Paul was amazing and helped with every step and question. Now the app runs seamlessly, and we only make small changes as needed by season or special circumstance. Paul has also been amazing for the random questions that pop up from time to time. Chat is great feature, emails are answered by the next day, and it is simple enough to set up a video call if needed. Very satisfied with our choice to go with Intuitive Shipping app for our online store.
May 22, 2020
This is a wonderful app that has the option to create virtually any scenario to achieve your shipping goals. You're able to combine shipping options, add free shipping for the entire order or specific products, charge different rates by distance, and the list goes on. The staff is incredibly kind and helpful, as well and dedicated to helping you achieve exactly what you're looking to do!
May 20, 2020
We're a comic book publisher that ships a variety of products that have differing packaging needs. Unfortunately, Shopify's native shipping calculator is inadequate for our needs, so we had to look for a 3rd party app. I'm really glad I stumbled upon this one! I have nothing but great things to say about Intuitive Shipping. If you have complex shipping needs that are outside the scope of Shopify's native shipping calculator, this really is the best app out there. I know because I've tried a few of them. The customizability is vast. You can make it do just about anything imaginable. Its calculations are fast and reliable, even with complex rules. At first glance, getting set up properly can seem daunting, but Intuitive Shipping's support is outstanding. They've always gone the extra mile to help us out, even when we were still in trial mode. I'd like to thank Paul Cann in customer service especially. He's very knowledgeable and he spent a lot of time helping me understand the more advanced features so that I could get our shipping scenarios set up with little fuss. The other day, we had a major issue with our store related to a cart migration that made Intuitive Shipping's billing go haywire. When I explained the situation to Intuitive Shipping, they quickly escalated the issue and the co-founder got in touch with me the very next day to help get everything sorted out. Compared to a lot of other app developers that can sometimes take days to respond, it's refreshing to know that some developers really care. I'm sure we'll be using Intuitive Shipping for years to come. I'm a very happy customer!
May 15, 2020
If there were 10 stars for this app I would rate them 11. App is extremely flexible and will do almost anything that most businesses will need. Support has been very professional, prompt and extremely helpful.
May 11, 2020
Just wanted to say Paul at Intuitive Shipping has been an amazing support for us whilst we try to get our shop online during the mad panic due to Covid-19. We launched in the space of 3 weeks and he was on hand at all times and responded very quickly every time - Thank you Paul!
May 6, 2020
We misconfigured our shipping settings so I had to reach out to customer service for help. Paul not only found the problem quickly, but he also helped us fix it too. I wish all companies had the customer service Intuitive Shipping has! Thanks again!
April 29, 2020
We have been using this app for about a year now. We have some very specific needs for shipping rate calculations. This app allows us to set those detailed adjustments to work automatically, and that has been very useful. At first, all of the options were a little daunting. But the developer has always been responsive and helpful. Once we got things dialed in, it did exactly what we needed. Denny Austin All American Sharpener