Intuitive Shipping
The shipping solution for serious sellers.
Rating
4.9
feedback
437
chart
#789
All reviews
Rating Breakdown
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Feb. 14, 2024
Really great app. Lots of control and customisation to offer my customers the right shipping method based on their product selection. Have always been impressed with the support when I have questions. Would recommend this app 100%
Thank you for the recommedation! We appreciate you taking a few moments to share this with others. It's great to hear that you're getting the most out of Intuitive Shipping and that our support team is there to help when it's needed. Please feel free to reach out any time you have a question or get stuck on something. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Feb. 13, 2024
Not only is the app excellent in helping to solve our shipping specifics, but more importantly the support we receive. The team member that handles our account understands all the ins and outs of our specific needs and is there to help not only support but also guide us to our solutions. A++
Thank you for taking time to share this and for helping others make an informed decision. It's great to hear that your experience with Intuitive Shipping and our support team has been so overwhelmingly postive! Our entire support team is here for you should you run into any concerns or have a question in the future. Best regards, Ron Anderson Customer Experience Manager
Feb. 8, 2024
We have very complicated Multi-location shipping needs. We haven't needed much assistance since our initial onboarding, but updates to Shopify made things challenging for us. Mike in support was very patient and solved all our issues and then some. I would highly recommend this app if your shipping needs tend to be complicated.
Thank you so much for your recommendation! We're happy to hear that Intuitive Shipping has been helping to manage the complexity of your shipping rates so effectively, and it's great to hear that Mike was able to provide you with exceptional support when needed. If you run into any issues in the future, or just have a simple question, Mike and our entire support team are here to help. Best regards, Ron Anderson Customer Experience Manager
Feb. 3, 2024
Great app, always responsive support.
Thank you! We appreciate your kind words about Intuitive Shipping and our support team. Please feel free to reach out to us if you have additional questions or concerns. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Jan. 31, 2024
While a little complex at first, once you have an understanding of Scenarios Intuitive Shipping is a really powerful tool to have a super flexible shipping rate system. The support team are quick and helpful. Overall a fantastic product.
Thank you for taking some time to share this! We know that shipping can be challenging and that our system can handle a lot of complex requirements. We're happy to hear that your experience with Intuitive Shipping and our support team has been so overwhelmingly positive. Please don't hesitate to reach out to us should you need help in the future. Best regards, Ron Anderson Customer Experience Manager
Jan. 31, 2024
You wont find a better shipping calculator. The setup might be a little hard to get into, but if you need any help just ask them. I was really stuck on one problem, sent an email, explained what i wanted, and the went into my inuitive acct and set up the basics so all i had to do was duplicate for different countries and shipping rates. They are super friendly, problem solvers and helpfull. Look no futher than Intuitive shipping
Wow, thank you for this! We really appreciate your kind words and recommendation. Shipping can be complex, and Intuitive Shipping can handle just about any situation you can think, so it's great to hear you're getting help quickly when the need arises. We're always here to help should you have questions or run into any concerns in the future. Best regards, Ron Anderson Customer Experience Manager
Jan. 30, 2024
This works great for me. I'm able to enter all my box dimensions and product dimensions. It then chooses the best box and packs the products accordingly. You can set the maximum weight allowed per box as well. Customer support is quick. I also offer free local ship for certain zip codes. It handles that. It was returning rates higher than what I was paying. I was able to adjust that by a percentage to pass the discount on. I don't think there's any other app that works this well and easy.
Thank you for sharing your experiences with Intuitive Shipping. We're happy to hear you're taking advantage of our SmartBoxing packing system and other key features to manage the complexity of your shipping requirements. We know you have a choice, and we're so glad you chose Intuitive Shipping. If you have a question or run into any concerns, please don't hesitate to reach out to our support team again. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Jan. 26, 2024
The Smartboxing algorithm has been an absolute game-changer for a small business that has been incorporating cubic dimensions into Shipstation manually for years. This will save us hours, days, possibly WEEKS of grunt work. Additionally, customer service and support are top-notch, and Chelsey is an absolute joy to work with.
It's so great to hear that you're getting the most out of Intuitive Shipping and that our Smartboxing packing system has had such a positive impact on your business. We appreciate you sharing this so that others with similar needs can make an informed decision. Thank you for the kind words about our support team! If you run into any concerns or just have a question, please reach out. Chelsey and our entire team are here to help should th need arise. Best regards, Ron Anderson Customer Experience Manager
Jan. 23, 2024
Great, knowledgeable, responsive support.
Thank you for taking a few moments to share this with others. We appreciate the kind words! Please don't hesitate to reach out to our support team if you should need us again. Best regards, Ron Anderson Customer Experience Manager
Jan. 11, 2024
Great app and even better support. Chelsey took my call today and I have neve been more happy with a support representative. She was friendly, knowledgable and went above and beyond to get my problem resolved.
We appreciate you taking a few moments to share this. Thank you! It's great to hear that Chelsey was able to provide you with exceptional support and helped resolve the issue you were having. Please feel free to reach out to us again should you run into any concerns or just have a question. Best regards, Ron Anderson Customer Experience Manager
Jan. 11, 2024
Working with Intuitive Shipping has been a fantastic experience. We took advantage of their setup service and were impressed by their exceptional customer service - some of the best I've encountered among Shopify apps. A huge thank you to the team; your service was precisely what we needed!
Thank you for sharing this! We're glad to hear your experience with Intuitive Shipping has been so overwhelmingly positive, and that you're getting the most out of our Configuration Service. Please don't hesitate to reach out for assistance in the future should the need arise. Best regards, Ron Anderson Customer Experience Manager
Jan. 10, 2024
Great app, AWESOME support. Big thanks to Brandon for being so responsive and for making sure I knew all the settings to make my configuration work!
Wow, thank you for taking a few moments to share this with others. We very much appreciate it. It's great to hear you're getting the help you need when you need it. Brandon and the rest of our support team are always here should you run into any concerns or have a question in the future. Best regards, Ron Anderson Customer Experience Manager
Jan. 10, 2024
The Intuitive Shipping team was excellent at helping me troubleshoot my issues. Greg and Paul got to the bottom of it and my exact shipping rates are now ready to go! I had specific size boxes going to specific zones -- the app even works in concert with a third party bundle builder app. Thanks again !!
Amazing! We really appreciate you sharing this to help others make an informed decision. We're glad to hear that our team got you the help you needed and that everything is working as expected. If you run into any issues or just have a question about Intuitive Shipping, please don't hesitate to reach out to Greg, Paul and the rest of our team. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Jan. 5, 2024
Very responsive and useful app for shipping rates, they are able to resolved my issue promptly and differentiate shipping rates in different locations automatically. Easy to use too :)
Using app
Over 2 years
Total reviews
1
Average rating
5.0
Thank you for this thoughtful review. We're glad to hear your experience with Intuitive Shipping has been so positive and that you're getting prompt support from our team. We're here to help should the need arise in the future! Best regards, Ron Anderson Customer Experience Manager
Jan. 2, 2024
These guys are great. So much more versatile than the native Shopify settings and amazing customer support. Wanted to give Chelsey a bit 5 stars as well - handled my questions perfectly and knew exactly how to get the right support for our shipping needs. Will be using this app for a long time, not only for it's function but for the amazing customer support too. Great job.
Wow, thank you so much for this! We're so happy to hear that Intuitive Shipping is helping you succeed with shipping, and that you're getting the support you need when it's needed. Chelsey and our entire support team are here should you run into any concerns in the future or just have a quick question. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Dec. 22, 2023
Superior Support Experience Compared to Shopify I've found that the support provided by this third-party app surpasses that of Shopify itself. Whenever we encounter issues with shipping, typically due to our own actions, their team responds to our support inquiries with impressive speed. They have consistently resolved issues in under 30 minutes. In contrast, Shopify's support kept us on the chat over an hour, repeated questioning, and unnecessary escalations. Interestingly, with the same information provided to Shopify (and without the need for additional screenshots or screen recordings that Shopify frequently requested), the Intuitive team swiftly addressed and fixed the issue in less than 30 minutes. We have been utilizing this app to calculate real-time shipping rates using our carrier accounts, and its performance has been outstanding. The app's functionality is reliable and efficient, making it a valuable asset for our shipping operations.
Thank you so much for the kind words! We are so glad to hear that you're getting prompt, effective support when it's needed, and we're happy that Intuitive Shipping is providing you with such positive results. We know that shipping is complex and a crucial for your business. Our entire team is here to make sure your experience with Intuitive Shipping is the best it can be and, when you run into an issue - or when you just have a simple question - you're getting helped quickly and properly. Best regards, Ron Anderson Customer Experience Manager
Dec. 15, 2023
This is a great app backed by a great support team. The app is super versatile and allowed us to separate shipping rates by SKU so that or products with batteries could be offered one rate while other products could ship under a different rate.
Thank you for taking a few moments to share this! We're happy to hear that Intuitive Shipping is helping you manage the complexity with your shipping requirements. Our support team appreciates your kind words. Please don't hesitate to reach out to us if you run into any concerns or just have a simple question about Intuitive Shipping. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Dec. 14, 2023
After porting our web platform from Magento to Shopify, I was struggling with the limitations of Shopify Shipping. Thankfully I found Intuitive Shipping! We have a complex inventory system on Shopify which requires a lot of custom shipping rules... Intuitive Shipping has made the set up of these delivery options very easy. The flexibility of their system has allowed us to set up rules to exactly align our needs, not confined to just weight or size. I'm using custom tags to set shipping rates, the options here are endless. I'm still not using the system to it's full capacity, but so far have found no issue which they cannot fix. Every time I have contacted support for guidance, they have been very informative and have found a solution to fit our bespoke needs. It seems all their team know what they're talking about, I can't rate this app, or their customer service, highly enough.
We're glad you found us, too! Thank you so much for sharing this to help others with similar shipping complexity make an informed decision. It's great to hear that Intuitive Shipping has capably handled all of your requirements, and we're happy that you're getting quick support when it's needed. Please don't be a stranger! Our team is here to help whenever the need arises. Best regards, Ron Anderson Customer Experience Manager
Dec. 7, 2023
Intuitive shipping provides an effective solution for finding the right shipping options across a variety of perishable and non-perishable goods. Their customer support is much better than typical customer service. You promptly get to talk to a member of the team and they are technically capable. They were able to troubleshoot API Key issues with other integrations that would have taken me forever to track down.
Thank you for taking a few moments to share this so that others can make an informed decision. It's great to hear that your experience with the app and our team has been so positive and that you're getting the help you need promptly. If the need does arise in the future, our support team is here to lend a hand. Best regards, Ron Anderson Customer Experience Manager
Dec. 7, 2023
Shopify shipping leaves so much to be desired, so I was searching for an app that would help solve all of the issues I was experiencing. My journey to find a one-size-fits-mine solution to my store's many shipping issues was very much like Goldilocks and her journey to find the best soup and bed. I eventually came across the smart boxing app, which was great, but it didn't quite solve everything that I needed. Then I found the ONE, Intuitive Shipping, and seriously, I am amazed at how many different things it does. I have officially solved all of my shipping woes! The only thing better than the app itself, is the support behind it. Every single time I need help with something, they respond quick and thoroughly. Specifically, Greg & Paul have been so helpful! They answer all of my questions, and get everything set up to exactly like I need. If you are on the fence about adding this app, it is 100% worth it. No more losing money on bad shipping estimates from Shopify!
Wow, thank you so much for these kind words! We're very happy that you found Intuitive Shipping and we look forward to working with you for a long time. Our team appreciates the overwhelmingly positive feedback! If you have any new questions or run into a snag, please don't hesitate to reach out. Paul, Greg and the rest of our support team are here to help whenever the need arises. Best regards, Ron Anderson Customer Experience Manager