Intuitive Shipping
The shipping solution for serious sellers.
Rating
4.9
feedback
482
chart
#623
All reviews
Rating Breakdown
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June 15, 2023
This review is for Michael Janes (Sr. Customer Success Representative). I enjoyed dealing with Micheal. He was quick at responding to my support ticket and he took the time to explain everything to me (step by step) with some great recommendations. Thank you Michael for being so helpful and I hope to deal with you again in the future.
Amazing to hear you're getting the high level of support you require and deserve to get Intuitive Shipping running the way it needs to. Michael and the rest of our support team are here for you should the need arise in the future. Please don't hesitate to reach out to us! Best regards, Ron Anderson Customer Experience Manager
June 15, 2023
Every time I reach out to customer service they are able to help me solve my problem in just a few clicks. I'm not super tech savvy, and while this app is super easy to use, we had a few products that required some help to calculate properly because of the way we needed to pack them. They were super helpful and FAST.
Thank you! We appreciate the love. It's great to hear that our team has been able to give you the support you need and the confidence that more complex aspects of your setup are taken care of. If you run into any concerns or just have a question, we're here to help! Best regards, Ron Anderson Customer Experience Manager
June 13, 2023
Great app and amazing customer service! Greg helped me set it up the right way and when ups made changes, he helped me with testing and setting up the new account. Super responsive, helpful, nice and knowledgeable.
Thank you for taking a few moments to share this! It's great to hear that Greg was able to help get you set up and running. Greg and our entire support team are here to help you if you have any questions about Intuitive Shipping or if you run into any issues. Best regards, Ron Anderson Customer Experience Manager
June 12, 2023
We reached out to Intuitive when we realized that Shopify's shipping feature wouldn't cut it for the complicated shipping scenarios of our B2B website. We are among the early adopters of Shopify B2B and Intuitive did not have an out-of-the-box solution for our percentage-based shipping tiers. However, Intuitive's team worked very closely with our web developer to ensure their app works on our checkout page. Their work ensured that we could launch our website with confidence. The app itself has several conditional rules that would fit the needs of most businesses. Their customer service is extremely responsive and follows through to make sure the solution is implemented. Thanks, Intuitive team!
It's great to hear our team was able to work with you on a solution to this B2B problem, and that things are working the way you need them to, and we're happy to hear you've been getting help you need quickly. If any new issues arise or you just have a question about Intuitive Shipping, please don't hesitate to reach out to our support team! Best regards, Ron Anderson Customer Experience Manager
June 8, 2023
Stop looking... you found it. This is hands-down the BEST shipping rates app that has ever been created, backed by the best support staff on the planet. Believe me... I've tried them ALL Intuitive Shipping can handle even the most complex scenarios across most every carrier out there. Need Dangerous goods fees applied to by air shipping methods , but regular shipping via ground? No Problem Shipping to Hawaii, but need ground methods omitted when DG items added to cart? No Problem Need a rate for every method offered from 3 carriers? No Problem Need special rates for certain customers? No problem Need to block shipping to Fraud accounts? Need Free shipping offered for certain stipulations? No problem Need to block certain items from shipping to certain areas? No Problem Need a flat fee for certain items but live rates for others? No Problem You can rename shipping methods You can pull negotiated rates from each of your carrier accounts, OR you can pull all rates from your Shipstation account - which makes life easier! You can review every quote from every draft or Web cart - (WOW) "How Accurate are the rates?" : you can upload all of your packaging sizes, and specify each of your items dimensions. This allows the app to return the most accurate rates on the fly. Sound Complicated? It's really easy to use. Don't feel like setting it up yourself? They offer a "White Glove Setup" service that sounds more expensive than it is, and it's worth every penny. They don't just set up, they also help maintain- I can't say enough good things about their support staff; they are the nicest bunch of people you can interact with, and it makes you feel good about supporting their business... and they're quick! Install this app, mark this off your 'to-do' list, and prepare to be amazed. Six out of five stars Paul for president!
Wow... this left our team speechless. Thank you so much for the love! We appreciate you taking the time to share this, and we're beyond thrilled that your experiences with Intuitive Shipping have been so overwhelmingly positive. Paul and the support team are always here if you need help. We'd nominate Paul, too, but we don't want to lose him! Best regards, Ron Anderson Customer Experience Manager
June 1, 2023
Our company has fairly complex shipping rules and this app made it possible! I have probably worn out this support staff with all of my inquiries over the last few years but they are so helpful and quick to respond! I've never received this level of support in any part of my professional and personal life. Would recommend to anyone!
Thank you! We very much appreciate the kind words and your recommendation. Keep sending in those inquiries when you need to. Our team is always here to help and ready for the challenge! Best regards, Ron Anderson Customer Experience Manager
May 25, 2023
This is a GREAT app for anyone needing to figure out shipping rates for their store. The support is beyond amazing. From the initial set up, to tweaks and changes along the way, as OUR needs changed, they are always almost instantaneously responsive. They understand that everything is urgent when it comes to your e-commerce business and respond accordingly. Special shout out to Paul who has been our go-to person since day one.
Wow, thank you for sharing this! We do appreciate the kind words, and it is great to hear that Paul and our support team have been giving you the support you need, from onboarding and setup through the evolution of your shipping. We take pride in the fact that Intuitive Shipping can handle just about any shipping scenario you can think of, so it's great to hear that as your needs change, Intuitive Shipping is managing it effectively. If requirments change again, or if you just have a question about something, please don't hesitate to reach out to us. We're here to help! Best regards, Ron Anderson Customer Experience Manager
May 24, 2023
This is an amazing app. I tried a few before settling with Intuitive Shipping. The support is beyond fantastic and I've been able to set up several advanced shipping scenarios in my store. 5 stars!
Thank you! We appreciate the love for Intuitive Shipping, and we're glad to hear your experience with our support team has been so overwhelmingly positive. If you have any further questions or run into a concern, know that we are always here to help! Best regards, Ron Anderson Customer Experience Manager
May 24, 2023
I cant say I have worked with many app support teams but the people I have dealt with here are all you could want. Knowledgeable, quick to reply, happy to keep helping as you are setting it up and testing. Really top notch, and super friendly. As for the app, if you are sending overseas and being charged by weight or volume, its an absolute no brainer. This app easily pays for itself after a couple of orders. Once you get your head around it, easy to use and understand. Very happy with the app and the team who support it.
We really appreciate you taking the time to share your experiences with Intuitive Shipping, and we're pleased to hear they have been so positive. Our entire team appreciates the kind words about our app and the level of support you have received when you've needed it. Thank you! We're here to help if you should come across an issue or just have a question about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager
May 23, 2023
Michael Janes provided exceptional customer service and technical guidance throughout the entire setup process. I would say the customer support combined with the simplicity of platform (truly intuitive) make this one of my favorite apps I've worked with; and I've worked with hundreds. Top notch all around!
Amazing! Thank you so much for the high praise. We're happy to hear your experiences with Intuitive Shipping have been so positive, and that Michael has been taking good care of you. Our dev team appreciates the love for the user interface! If the need should arise, we're here to help! Don't hesitate to reach out to us. Best regards, Ron Anderson Customer Experience Manager
May 22, 2023
Die App löst für uns so viele Problem, Genial! Am besten ist aber der Support, so einen kompetenten und zuvorkommenden Support erlebt man selten. Vilen Dank nochmal an Michael.
Danke Sehr! We appreciate you taking time to share this, and we are happy to hear Intuitive Shipping is the solution you need for your complex shipping requirements. We're here to help if you have any more questions or concerns. Best regards, Ron Anderson Customer Experience Manager
May 18, 2023
I have continuously gotten great support through this app. Frankly, our shopify store would be near impossible to run without the use of intuitive, and the entire team really does a great job of explaining things to make it a bit easier to navigate on your end. I really appreciate the effort they take1
Thank you for sharing this and for helping others make an informed decision. We're glad to hear Intuitive Shipping is up to the challenge of managing your shipping complexities. Should you have any questions or concerns in the future, please don't hesitate to reach out to our team. We're here to help! Best regards, Ron Anderson Customer Experience Manager
May 18, 2023
The most incredible customer support from information, support and using the final product. We are so pleased we have changed to Intuitive Shipping. Please don't ever change your level of customer service. It is beyond 5 stars!
Wow, thank you for this amazing review! We're pleased you changed to Intuitive Shipping, too! We challenge ourselves to provide the best possible support because we want you to succeed, and we want you to feel confident using Intuitive Shipping. If you have any questions or concerns in the future, we're happy to help! Best regards, Ron Anderson Customer Experience Manager
May 16, 2023
Top class team at Intuitive Shipping. Not only do they have an evolving, robust platform - but you can consistently rely on their service and expertise when you need them. This is the reason why we have successfully relied on Paul and the team for almost four years. Thank you for creating an app that allows us to grow. -Heeva
We appreciate you taking the time to share your experiences with Intuitive Shipping over the past few years, and we're glad to hear they have been overwhelmingly positive! It's great to hear that Paul and others on our team are giving you the support you need when you need it. We will continue to be here for you should the need arise! Best regards, Ron Anderson Customer Experience Manager
May 9, 2023
The app is great for calculating shipping with live rates. It's a shame that shopify won't share their API but I have started using shipstation to get the live rates without having to estimate. No more shipping headaches. Michael is also an amazing help! Anytime I have a problem Michael gets to the bottom of it and lets me know what I need to do so the problem doesn't repeat itself.
Thank you taking a few moments to share this! We're happy to hear Intuitive Shipping is helping you succeed with shipping and that you're getting the help you require when the need arises. Michael and the rest of our team are here if any questions or concerns come up. Best regards, Ron Anderson Customer Experience Manager
May 9, 2023
Fantastic, personalized service. A legit app, with real humans there to help you out. Michael was able to help us get set up after the set up of our store through them a curveball. Glad we got started with IS!
We very much appreciate you taking time to share this! It's great to hear you were able to take advantage of our free onboarding, and that Michael was able to get you set up confidently. Michael and the rest of our support team are here to help if you run into any concerns or if you have any other questions about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager
May 2, 2023
We have been using Intuitive Shipping for over a year on five of our websites, and we absolutely love it. The app does what we need it to do (which is really quite complicated & the native Shopify app couldn't even come close), the customer service & training are top notch, and we really love being able to trouble shoot any order issues by using the Activities tracker.
Thank you for this amazing review! We're happy to hear that Intuitive Shipping is having such a positive impact on you business and that we're able to effectively manage the complexity of your shipping. Our support team is here to help if you have any questions or run into any concerns. Best regards, Ron Anderson Customer Experience Manager
May 2, 2023
We found the app extremely useful for our not-so-simple set of delivery options. Very good customer service, although I've only had to ask them for help once or two times in over 5 years of using the app. Congratulations! I definitely recommend!
Thank you for the high praise and recommendation! It's great to hear that Intuitive Shipping is helping you manage the complexity with your shipping, and that you're getting the help you require when it is needed. Our team is always here to help if you have any concerns, or even if you just have a question about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager
May 1, 2023
Excellent customer service and prompt response to fixing an issue with an integration. Excellent app.
Thank you for helping others make an informed decision! We appreciate you taking a few moments to share this, and we're glad you're getting the support you need in a timely fashion. We're here to help should the need arise in the future! Best regards, Ron Anderson Customer Experience Manager
May 1, 2023
Great strong product. Does literally anything you need. Their team supports you like no other I have seen. Way better than the Shopify native shipping features.
Thank you! We really appreciate you taking time to share your experiences with Intuitive Shipping. It's great to hear that Intuitive Shipping is giving you all the tools you need to manage shipping at checkout, and that our team is giving you the support you need. If you need us for anything further, please don't hesitate to reach out to us. We're here to help! Best regards, Ron Anderson Customer Experience Manager