Intuitive Shipping
The shipping solution for serious sellers.
Rating
4.9
feedback
461
chart
#544
All reviews
Rating Breakdown
Review RSS Feed
April 18, 2023
Excellent app with an incredible team who has been there to support us every step along the way of getting our shipping set up. We sell items of all shapes and sizes, some that are available to ship across North America and others that are only available for local pick up or delivery. Intuitive Shipping has been instrumental in helping us set up our shipping program within Shopify. Would highly recommend!
Wow, thank you for your recommendation! It's great to hear that Intuitive Shipping is helping you effectively manage the complexity with your shipping requirements, and that our support team has been there to guide you through the setup process. If you have any questions or run into any concerns, please don't hesitate to reach out. We're here to help! Best regards, Ron Anderson Customer Experience Manager
April 17, 2023
Intuitive shipping is a great app. Setting everything up is very intuitive and easy to test. Customer support has been stellar and very proactive to make sure everything went smoothly. Would reccomend!
Thank you! We very much appreciate your recommendation. We're happy to hear the Intuitive Shipping setup experience has been such a positive one, and that you're getting any additional help required when it's needed. Our support team is always here to answer any questions you might have, or if you run into any concerns. Best regards, Ron Anderson Customer Experience Manager
April 12, 2023
We have some pretty unique shipping scenarios with our combination of local and shipped services, and no other apps we looked at could really give us what we needed. Our most complicated scenario being our services that need a mileage charge included based on actual travel time. Enter Intuitive Shipping. Any scenario we've asked about, we've been able to set up. We booked an onboarding/assistance call which was super helpful and easy to do. Any issues that arise (user error, not the app!) are resolved quickly (big shoutout to Michael Janes!). Even when an issue arose that they didn't have an immediate answer to, we were able to resolve it ourselves with their extensive knowledge base. The app's interface is clean and easy to navigate, and overall it's been a great experience using Intuitive Shipping.
Thank you so much for taking time to share some of your experiences with Intuitive Shipping! It's great to hear that our scenarios are giving you everything you need to manage a complex shipping setup, and that we've been able to handle all of your requirements. We appreciate that you're not only taking advantage of our free onboarding service, but our self-help articles as well. And our Dev team especially appreciates the love for our UI. If you do run into any issues or have any more questions about Intuitive Shipping, Michael and the rest of our support team are here to help. Best regards, Ron Anderson Customer Experience Manager
April 9, 2023
Great concept, and does everything i needed, well sometimes it did. definitely has some bugs and issues. but the biggest problem is the customer service. you cant get in touch with anyone over the phone, by email only and they dont respond quick. i constantly had customers tell me they cant checkout even though they are within the "rules/settings". and there is nobody to give you any help. I switched to "shipping and delivery shipzip" and it works great with amazing customer service.
I’m sorry to hear you didn’t enjoy your experience with Intuitive Shipping. I reviewed the support history on your account, and our team responded to all inquiries promptly. I can see we also followed up to verify the issue was resolved or if you had any additional questions or concerns, which unfortunately, you never replied to. We would have appreciated the opportunity to assist you further, though we can only assist when we know we are needed. We used to offer call-in support but switched to call bookings a few years ago. The high volume of merchants we onboard lead to sometimes hour-long hold times that weren’t respectful of our clients’ busy schedules. Call bookings ensure a reserved time slot is available for our clients and gives our team a chance to review their requirements ahead of time to ensure the most efficient use of time. I notice you utilized this service and I would appreciate feedback on how it could have worked better for you. Regarding bugs in the app, my understanding of the issues you were experiencing is that they were due to the configuration instructions not being implemented as per our guidance. Intuitive Shipping is an extraordinarily powerful app that processes millions of shipping calculations a day and is trusted by some of the world’s largest retail brands. We do take any claim of there being a bug in the app seriously, so if I’m incorrect in my understanding of the circumstances after reviewing your ticket history, please let me know. Again, I apologize that you did not enjoy your experience with Intuitive Shipping. Warm regards, Sharon Green CEO / Co-founder
April 6, 2023
**UPDATE** The owner hopped on a call with me and customer support, immediately migrated new changes to the app, and fixed all of the issues with descriptions, product dimensions, and shipping calculations to mirror the old legacy system. Excellent customer service. While there still isn't a guide to the new interface and how it might impact legacy settings, the personal touch was very helpful, and they made sure the legacy settings remained and weren't overriden. They're also working on additional changes to streamline order packing slips and make it easier for our operational interface. The update completely screwed up the entire shipping calculation. They updated the app without emailing or communicating to anyone, so now rates are all over the place, and products are not properly categorized with "ship together" or "ship separately" settings. The migration was done EXTREMELY poorly and none of the original settings were maintained for individual products. We had to go back in and manually update all our products which were multi-boxed because we were getting bad rate calculations. Furthermore, now package dimensions are no longer being populated. That setting was automatically turned OFF, and once it's turned back ON, Intuitive doesn't display dimensions anymore. It just displays the title of the product. They expect you to go in and edit the title of the product with the right box dimensions, even though their app is supposed to "smartbox" everything.
*Updated* Thank you for updating your review and for taking some time today to meet with Joel and Mike. We're happy to hear they were able to get things working the way you expect them to. We do appreciate all of your feedback, including how we can better communicate how changes in our new version impact Legacy users. Thank you for helping us get better! Best regards, Ron Anderson Customer Experience Manager --------------------------------------------------------------------------------------- We’re very sorry that you have had this frustrating experience with Intuitive Shipping, and we want to make it right. I know that you have been communicating with Paul, who is working with our dev team to resolve the issue with package dimensions in the new version, and my understanding is that a fix has been rolled out. With regards to the shipping calculation/boxing issue Mike was helping you with previously, it is unrelated to the migration process and version agnostic. Paul has provided you with more information about this issue, along with an update on the package dims fix. Our team has worked hard to ensure a smooth migration process for all of our users, and we’re sorry that this wasn’t your experience. We launched the new version of the app more than a year ago and delayed Legacy migration for several months while we built out the process. At the beginning of this year we notified all of our Legacy users that the new version was available and that, effective February 1st, we would be migrating Legacy users to the new version. This notification included a link to detailed information about the new version. We do apologize if this was not effectively communicated to you. Best regards, Ron Anderson Customer Experience Manager
March 15, 2023
Our delivery cost calculation is really complex and we have been a long time looking for a proper tool for it. Intuitive Shipping has been great! The FAQs and the support excellent. We recommend it a lot.
Thank you for the recommendation! We're happy to hear Intuitive Shipping is helping you manage the complexity with your shipping requirements. We appreciate your positive feedback on the help center and our support team. If you do have any further questions about Intuitive Shipping, or you can't find when you need in the help center, please reach out to us! Best regards, Ron Anderson Customer Experience Manager
March 9, 2023
Very helpful tool! The offerings are fairly robust, which allows for detailed customization. There's a little bit of a learning curve when you're first getting everything setup, but their support is awesome and very communicative.
Thank you for helping others make an informed decision! We know Intuitive Shipping can handle just about any shipping situation you can think of, so our team is always here to help if you have a question or run into a snag during or after setup. We also have an extensive help center with a number of setup articles, how-to guides and FAQs about Intuitive Shipping. Let us know if we can help! Best regards Ron Anderson Customer Experience Manager
March 3, 2023
We just installed this app but have been testing it out for a week now. The best part has been the support team! We had Paul Cann and he was the absolute best!!! Answered all my questions prior to installing the app and while i was testing it out. The app is great so far too.
We're very happy to hear your experience with Intuitive Shipping has been such a positive one, and that you've been getting the help you needed during the important setup and testing stage. Please let us know if you need any further assistance. Paul and our entire support team are here to help if you have any questions or concerns. Best regards, Ron Anderson Customer Experience Manager
Feb. 27, 2023
I've used this app on previous stores and it really is great at customizing rates if you need to set them up manually when there's no carrier integrations available to pull rates. Support team is also very friendly and always respond quickly and are very helpful. Also provides additional features which native shopify setup lacks like being able to do $ or % off shipping rate discounts.
Thank you for taking a few moments of your time to share this! It's great to hear you're taking advantage of a few of the many customization features in Intuitive Shipping, like our custom rates and discounts, and that you're getting the support you need from our team. If any questions come up, or if you run into any issues, please don't hesitate to reach out to us. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Feb. 22, 2023
Very clever app, with a lot of creative ways to charge for shipping. Also the support is top-notch, you tell them what you would like to do, and they show you 2-3 different ways on how you can do it. I would definitely recommend this app.
We very much appreciate your recommendation! Thank you for helping others make an informed decision about Intuitive Shipping. We take pride in making sure you feel comfortable with and confident about your setup and that you're succeeding with shipping. Please reach out if you have a question or if you get stuck on something. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Feb. 20, 2023
This app has worked very well for our store. I have rather complicated shipping and I was able to set it up for a way that works for my products. I really like the activity feature that lets me see what was added to the shopping cart and the shipping prices that were presented. This allows me to go in and tweak the rates. The Onboarding session offered made the set up so much easier and quicker. But, the best part of this app is the customer service. I had an issue on the Saturday of a long weekend. Although it turned out to be caused by a break in Shopify (due to me upgrading to a higher level plan) and not with their app they responded quickly and were able to point me in the right direction to get a solution. They even followed up a couple days later to see if everything was working. Amazing team!
Thank you for taking a few moments to share this! We're glad to hear that you've been able to take advantage of our free onboarding session to help make your setup process smoother. It's great to hear that you got the help you needed over the weekend. We do offer limited support on weekends and holidays, and we typically respond within less than one business day. So please don't hesitate to reach out if you get stuck on something or just have a question about Intuitive Shipping. Best regards, Ron Anderson Customer Experience Manager
Feb. 18, 2023
If you are seeking a robust, flexible shipping solution for both simple and highly complex shipping scenarios, look no further. Additionally, with Intuitive Shipping you will get unparalleled, domestic customer service and a unique ability to test all of your changes on your live system without impacting your existing functionality. Intuitive is fully committed to helping you succeed. My only disappointment is that we had to churn through so many other lesser apps before finding Intuitive.
We're so glad you found us! And we're happy that your experience with Intuitive Shipping has been such a positive one so far. It's great to hear that you're taking advantage of our testing features so you have the confidence that your updates work properly without disrupting your current setup. Our team is here if you get stuck on anything or if you have any questions. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Feb. 17, 2023
The help we have received from Michael with the set up of Intuitive has been amazing. The app itself takes a little bit to wrap your head around, especially for scenarios as complicated as ours, but it is amazing once it is up and running. This app is going to save us hassle, money and time.
Thank you for sharing this! We're happy to hear you've been getting the support you need to get set up, and that you're already seeing great results. We know Intuitive Shipping can do a lot and that can mean a learning curve. Our team is always here to help you if you get stuck on anything, or even if you have a simple question. And we have an extensive help center, too! Best regards, Ron Anderson Customer Experience Manager
Feb. 7, 2023
We have some pretty niche shipping settings that Shopify does not allow us to do. Been after an app for years that enables multiple factors in a cart such as weight, number of items and cost, all combined. Was recommended Intuitive Shipping by Shopify support and after a chat with their customer support, it was exactly what I was after. Took a little time to get my head around the set-up as my requirements were quite complex, however the app handled everything and support were there on-hand to answer any questions. Highly recommended.
We're happy to hear that Intuitive Shipping is capably handling your shipping requirements, and that our support team has helped you get through the setup process successfully. We take pride in being able to handle just about any situation you can think of. Thank you for taking the time to share this, helping others with complex shipping needs make an informed decision. We very much appreciate the recommendation!! Best regards, Ron Anderson Customer Experience Manager
Feb. 6, 2023
Intuitive Shipping made my shipping process so much easier, huge thanks to Paul for his prompt support.
Amazing! Thank you for taking a few moments to share this. It's great to hear you're getting the help you need from Paul and the rest of our team when you need it. We will be here to help if the need should arise. Best regards, Ron Anderson Customer Experience Manager
Feb. 6, 2023
Powerful app that gives you a lot of ways to customize your shipping parameters. A+ customer service. One of the best apps I have used with our store to date.
Using app
14 days
Total reviews
2
Average rating
5.0
Thank you for the high praise! We're glad to hear you're taking advantage of the many ways Intuitive Shipping can customize the shipping experience for your customers. Whether you have a quick question or get stuck on something, please don't hesitate to reach out to our support team! Best regards, Ron Anderson Customer Experience Manager
Feb. 2, 2023
The Intuitive team has been the MOST HELPFUL and KIND group of folks I've worked with to set up my website. Setting up shipping functions that work is by far one of the most complicated tasks in developing a new website and they made the process much easier! The app is quite intuitive (ha!) and they have helpful guides, and are always SO helpful when I reach out. I highly recommend! Thank you Intuitive folks!
Wow, thank you so much for the high praise! We are very happy that your experience with Intuitive Shipping has been an exceptional one, and that you're getting the most out of the app, our support team and our self-serve guides. Please let us know if we can help you further should the need arise. Thank you for the enthusiastic recommendation! Best regards, Ron Anderson Customer Experience Manager
Feb. 1, 2023
great service! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you very much for this very brief and very enthusiastic review! Our team is always here to continue providing the great service you have come to know and expect, so please don't hesitate to reach out. We're here to help! Best regards, Ron Anderson Customer Experience Manager
Feb. 1, 2023
Intuitive Shipping is a great app that provides an easy platform for complex shipping needs. They are always helpful if you need an extra set of eyes to figure out what you want to accomplish. Thanks team. Pro Team Pro Cabinet Supply https://procabinetsupply.com
We're so happy to hear Intuitive Shipping is helping you manage your shipping needs so effectively! We appreciate you taking a few moments to share this to help others make an informed decision. Please don't hesitate to reach out to our team again should the need for assistance arise. Best regards, Ron Anderson Customer Experience Manager
Jan. 30, 2023
I couldn’t have dreamed of a better shipping app, it really does it all and then some. The customer service is 5-star, it’s a huge learning curve and they were there at the ready to assist anytime I ran into an issue. Micheal was always very responsive, walked me through each step via live calls and always checked in to make sure I didn’t need anything further. I’ve used other shipping platforms in the past and Intuitive Shipping is by far the best option out there. Thank you for bringing me such peace of mind! -https://theporterhouse.co
Thank you for the kind words! We're so happy to hear your experience with Intuitive Shipping has so far exceeded your expectations. It's great that you are getting the responses you need in a timely fashion and that Michael has been there to help you through the onboarding process. He and the rest of our success team are always here to help you should the need arise. Best regards, Ron Anderson Customer Experience Manager