Inventory Source

May 29, 2021

I've been using inventory source for about 3 years now. I was on a different e-commerce platform and was so glad that I would be able to continue to benefit from their services. The only feature I would want them to add, is the ability to spell check items before uploading to the store. I'm pretty savvy with coding, however, I would like to be able to manipulate product descriptions in bulk before it's over in my ecommerce store. Other than that, it's pretty straightforward and I definitely appreciate the customer service! Anytime I've had any issues, I've received an email AND and phone call, which I greatly appreciated because it showed me that they pay attention to detail and providing excellent customer service is a priority for them.

May 27, 2021

works great, had some problems with auto ordering and also had scammers targeting us and filled lots of chargebacks so just be cautious

May 27, 2021

Very happy with this app! Runs smoothly with no issues at all. They are also very helpful with any questions you may have. Definitely recommend!

May 27, 2021

Super happy with this app and the customer service, any issues that I have they fixed super quick. I recommend this app 100%!

April 2, 2024

I've been using inventory source now for over a year, as i created my first online store in March 2020. My cousin was using it & naturally, it was my go to! Its excellent, allows me to sync all my product from my supplier, set pricing for individual product or whole collections & you can edit the whole store in bulk! I only use inventory automation at the moment but it's perfect for my needs! Would be great if it was a little cheaper, but it is still worth every penny! 4 years on, it is still my go to, my business runs smoothly, thanks to Inventory Source.

May 27, 2021

LOVE Inventory Source!!! If you want a chance at maintaining two or more stores you are going to need help to do it right. Inventory Source helps you do that. BlackCock Brands could not do what it does, or be where it is without the help of Inventory Source there is no question about that. We intend to extend our relationship to two additional stores this year. Let's see what 2021 brings.

May 26, 2021

So far, our experience using Inventory Source has been great. The integration is fairly easy and allows you to navigate through product selection with your suppliers and directly feeds those products into your store. The customer support we have received has also been great, so I would recommend using this app.

May 26, 2021

I am forced to use this app because my main supplier uses it. It is not consumer friendly at all. The "pricing rules" are ridiculous and do not work for me in pricing my products. I had to schedule an appointment to get help (because they dont even have a phone number to call for help) Once I did get on a meeting, the guy was zero help. He then blew me off saying he had to take another call. He promised he would work on my issue and email me. That was weeks ago and I have yet to hear back from him or anyone. I promise if I wasnt forced to use this app I would not be wasting my money.

May 26, 2021

I've used Inventory Source for several months, and the staff has easy to work with and the feed works flawlessly. Well worth the experience. I have plenty to learn about SEO to assist in it being profitable. Looking forward to more integrations as they become feasible. The process they provide was exactly what my business needed. Thanks Sportsmanscorner

May 26, 2021

Inventory Source has worked great with my Shopify store. I always receive great feedback on questions I have concerning different issues that have arisen. A++++

May 26, 2021

I've been onboarding with Inventory Source for a few weeks now and the problems I've run into has been entirely on the supplier side (the supplier you and I choose to automate with through I.S.). The Suppliers (i.e. Ingram Micro, Doba, Honest Green, etc) have been updated their systems and some of the newer reviews are blaming I.S. for the delays. When in fact it has been the selected suppliers changing their requirements, security protocols and accounts causing all the delays. I.S. has been scrambling to keep up and it shows. I have personally become impatient but it isn't fair to blame I.S.

May 26, 2021

The biggest reason for giving 5 stars is that it uploads huge amounts of inventory data and quantities to my shopify store and this has saved me hours and hours of time. Once uploaded I do have or had to change a few things to have items fit into my store's proper category and collection. Integrations are currently operating smoothly. I do wish questions could be answered bit quicker. But overall I am happy with Inventory source, it is a big help. Uploading inventory is much easier and a big time savings using Inventory Source. Again, 5 stars. Good stuff.

May 26, 2021

The customer service has been amazing. Prompt and understanding of my business needs. It makes sense how they provide the support.

April 14, 2021

HORRIBLE. You would be better off manually managing your products with suppliers. Their support is somewhat responsive, however very generic. They don't address the issues at all and don't seem to care about making sure you are on-boarded properly. We upgraded to all of the top packages including their integration with Etilize, after a week back and forth on why the advanced information was not uploading to our store, they told us we were on the wrong platform and would have to "transition" to a premium service... of course at another premium price. There has to be better options out there.

Feb. 17, 2021

It says there's a free plan. There isn't. $99 a month is too much to invest in something for a new business that might not bring in any money. I don't need full automation this early, and I certainly am not paying outrageous fees for something when I can just go to the wholesaler and buy merchandise without the middleman. Maybe once my business is more established. I am so sick of companies claiming there is a free option when there isn't.

Nov. 10, 2020

I signed up for Inventory Source about a month ago and have had nothing but major frustration and time consuming problems. I paid $225 per month for the FULLY AUTOMATED Pro plan. Here is a list of issues that I encountered: 1) Customer Service takes at least half a day MINIMUM to respond to messages. There is no phone number, only emails to communicate with them. They take days to even try to address issues. After weeks of trying to communicate with them, almost none of my issues were ever addressed. 2) It takes days to import new products to your store from the supplier feeds. Also, only a small portion of the products I selected from suppliers ever imported to my store. 80% did not. 3) For the products that did import, most had erroneous or missing financial pricing information (Incorrect list price, completely missing Cost, Margin, Shipping and Profit data. IS actually suggested that I manually input all this data for thousands of products even though I paid them for the Fully Automated Pro plan. (There is no Shipping cost field to include that information at all, so you would have to manually keep track of that for each item, if you want to know your true cost)). 4) Once a product is imported from the supplier feed, there is no indication that if the supplier ever changed their pricing that it would update your existing products in your store. This is especially true if you were to manually update your product pricing like IS suggested to me to do. Likewise, I never saw any products that were subsequently inactive or zero qty to be removed from your store product feed. I manually removed many of the products from the supplier feed import (I removed all Doba watches for example) and days later those products are still in my Shopify store. 5) Many of the suppliers charge a very high shipping cost making it impossible to competitively price your products. (Ex: $14 for a tshirt shipping from USA to USA). 6) There are 2 main aggregate suppliers in the IS app. US Direct and Doba: In addition to paying Inventory Source $225 per month for their FULLY AUTOMATED Pro plan, I had to also sign up and get approved by both US Direct and Doba to use them as suppliers. I had to purchase an additional monthly plan to use them. So in total, I paid almost $400 per month to use IS and the 2 suppliers I chose. (I am not 100% sure if it is true for all the suppliers, but I did look at a few of the other ones and you had to sign up and pay them monthly as well). 7) US Direct is Inventory Sources flagship supplier. US Direct and IS are pretty much the same company: US Direct claims to offer almost 1 million products. In reality, approximately 850,000 (85%) are tshirt products (tshirts, tanktops, hoodies and work shirts) that have no product description, and no materials info or supplier/manufacturer name. As far as I can tell they are generic, non-brand products that are way overpriced. You would have to charge around $45-$50 for a hoodie or workshirt and $25-$30 for a tshirt or tanktop to make even a small profit. I just do not think many people would be willing to pay a premium brand name price for generic, no name products, especially when they can get very similar tshirt products for half that price from Amazon, Walmart, Ebay or dozens of other well know online stores. (Face the facts. You ARE competing with these retailers and customers WILL take 15 seconds to Google products to see if they are getting a competitive price). Of the remaining 150,000 or so products, many are generic niche products that most retailers would not want to offer in their store. For example, there are thousands of Tactical Products (Mostly firearm accessories/parts such as holsters, cleaning kits, gun sights, etc). Unless you are specializing in a gun store, I do not know why you would want to offer these products. Out of all the products being offered by US Direct, I found less than a few thousand that I thought I could competitively compete with and make a decent profit. However, most of these were fragrances. I found NONE or almost no apparel products available at all. (Ie clothing, shoes, hand bags, etc) 8) Doba: I spent about a week looking at Doba products. In my opinion, The majority of what they offer are products that nobody would want in their store and many are way overpriced and have long shipping times and high shipping costs. For example, they offer items like Sushi Chef outfits, Japanese clogs at over $50 each, and thousands of bras and panties. Also, a lot of just plain weird products such as unattached neck collars. Of the brand name products they offer, many of them are grossly overpriced with overinflated MSRP to try to fool you into thinking they are worth more than they are. For example, I looked at hundreds of brand name watches. Doba suppliers will offer a watch at $168 wholesale price with an additional $10 shipping fee with a 7 day or longer shipping time They will set the MSRP price at $450 to try to convince you the watch is worth much more than it is. Amazon will offer this same exact watch for $135 retail with 2 day free shipping. This is typical for almost all of the brand name watches Doba offers. When I brought this to IS attention, they had the audacity to suggest to me to offer the watches at a much higher retail price on my store to make money. They completely ignored the fact that any customer will most likely spend 15 seconds googling that watch to see what other stores are selling it for. They also refused to acknowledge that any customer that comes to my store and sees products being sold at much higher prices than other retailers will most likely cause that customer to never return to my store AND tell their friends not to come to my store as well. For the other brand name products, most of them seem to have supply issues with almost no inventory. For example, offering only qty 1 of a single size for a shoe. I could go on and on about the issues I have had with Inventory Source. But will end it here.

Sept. 7, 2020

Excellent app, there's so many products and providers, and the support team is really fast. Thanks for the good service

Sept. 2, 2020

Just brilliant! Makes everything much easier. One thing I would recommend is to be able to edit in bulk price overrides that would make my life much easier as I prefer to edit each item but if I could do that in bulk that would save even more time!

Sept. 2, 2020

it's super easy and the support team really helping in integration with my website i recommended for everyone looking for success in online business drop shipping

Aug. 31, 2020

Has drastically improved website operations by making it very easy and reducing several hours spent to make products live in our store.