All reviews

Rating Breakdown

  • 5
    62% (133 ratings)
  • 4
    16% (35 ratings)
  • 3
    4% (9 ratings)
  • 2
    2% (4 ratings)
  • 1
    16% (34 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

April 30, 2019

Very good app. Can use some ui redesign but globally does the job very well. Sync works a charm, orders flow seemlessly. I am satisfied.

Using app

3 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Sept. 10, 2019

I use inventory source to keep my wholesaler warehouse stocks up to date on my web shop. I auto update twice daily to keep up with my suppliers stocks. It works great and accurate, the out of stock levels are also kept correct. This is a great app and would recommend it to anyone who has a wholesaler lonked on there.

Using app

8 months

Total reviews

2

Average rating

4.0

2 / 5 Share

April 27, 2019

This could be a fantastic and invaluable app for sellers looking to resolve stock sync from a supplier to their Shopify store. There is a little bit of a learning curve with the app but once you figure it out it's fairly easy. The filter and update feature within the dashboard is too limited making editing more difficult and time-consuming than it should be. The problem is - and it's a big problem - that the sync provided by Inventory Source is missing half of the data you need to actually make your store work! Once you start to analyze the data most of it is actually not complete and authentic from the supplier, but is poorly parsed with so many errors you can't fully use it. For example: - The feed data doesn't contain all description tags from the supplier meaning you don't have the product descriptions that are vital to sell most products. If you have hundreds or even thousands of products, this becomes a big problem and you can't add the descriptions that really should come with the sync. - Inventory Source doesn't provide sync of variables from the suppliers data such as size options, volume, colors, etc. Products with multiple options end up all over the place in separated listings. It becomes a headache and pretty impossible trying to organize this mess into Collections and search filters. - Some of the synced data is outdated and did not match the suppliers data. Some prices did not reflect the actual product price. - Synced stock availability was not always accurate. - The sync didn't come with the UPC/EAN codes meaning you cannot sell the products on other platforms, like eBay or Amazon, etc., where these codes are a must before you can list anything. Over-Priced If you want to sync supplier stock data without ability to automate the order processing they charge $50 a month which is excessive. For Full Automation (Auto-Order processing, Sync Shipment Tracking to Sales Channels) Inventory Source charges an over-priced $150 per month with a limit of only 250 orders per month for 1 supplier. You can get a more comprehensive feed with unlimited products, UPC codes included, and automated order processing (which Inventory Source charge $150 p.m.) for only $20 per month from other suppliers. In other words, the most vital features are missing to even make it useful. What exactly am I paying for then? And forget about refunds... they won't refund you anything. I wasted two months on setting up my store plus their fees due to this poor quality third-party parsed sync. I have to start from scratch. Had the sync been of much better quality and not faulty and missing so many vital details, this could be a "must-have" app for Shopify.

Using app

4 months

Total reviews

9

Average rating

1.8

Developer Reply

Thank you for taking the time to provide your feedback. However, I don’t think it’s a fair assessment to lump “the feed” into one category. We have over 200 suppliers with all different inventory feeds, and we have no control over what data the supplier decides to provide. We are simply the automated software link between your store and the supplier. Of course if you would like to reach out to our support we are happy to evaluate any specific integration. Also to clarify on your comment about the “manual import” of stock data, this is simply not the case. In all of our plans we provide full inventory and product data automation, meaning automated uploads of product data and syncing of inventory. Unlike some of the other apps/software you might see ours allows you to quickly upload (and maintain) tens of thousands of products while controlling your supplier feed to exactly the products you want, priced at your exact price, and into your specific categories. In many cases, this would take a full time employee’s salary to be able to manage this for an ecommerce store, so we feel $50/month is a fair price to accomplish all these typically manual tasks.

5 / 5 Share

March 5, 2019

Inventory Source really helped make my business more efficient and effortless when it comes to having updated supplier inventory and the easiness of using the tools. The Catalog Manager is a God send, especially since my business uses multiple dropship suppliers, so without Inventory Source helping to manage and automate all of them, I wouldn't have enough time to focus my efforts on marketing to actually acquire customers. Definite 5 stars.

Using app

6 minutes

Total reviews

1

Average rating

5.0

1 / 5 Share

Feb. 25, 2019

HORRIBLE, WORST i lost $50 once they get your money, no way to contact them, no one to respond. Keep away

Using app

14 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi there! We did some quick research on your store name, and it seems that our Customer Support Manager tried reaching out to you via phone and email. We would’ve been more than happy to assist you, but it seems like we never got a response. We have multiple avenues to contact us, including scheduling calls with our technical support experts and our support email with an average response time of 3 hours.

5 / 5 Share

Feb. 15, 2019

I truly love this company. I started with them just last week and I had so so so many questions, and I felt like they were probably getting annoyed with me but, they were kind, friendly, responsive, and so helpful. I feel like I can truly put my trust in them. Anytime and everytime I have reached out to any of them they were more than willing to help. I am so happy with the supplier I found through them. I had picked one supplier that I really liked at first, and I still do but, they didn't have all their products in stock I say less than half of the inventory count showing and I will say I reached out to them to switch supplier and even though they normally wouldn't do it, they switched me anyway. I believe it was because they understood and agreed with my decision since it was not my fault that suppliers inventory count showed a totally different count from come what was synced into my store. Anyway, thank you so much for all your support and help Inventory Source crew. You guys kick ASS and I am very impressed with everything including customer support.

Using app

7 days

Total reviews

11

Average rating

5.0

1 / 5 Share

Feb. 14, 2019

If this would let me, 0 stars would be given. Just work with the actual suppliers directly and save your money. These people are happy to take 150 dollars a month for below sub-par service, a dysfunctional app, and an in house "supplier" called US Direct that is floundering miserably as item after item goes out of stock and never gets restocked, ever. The list goes on. I have to start my entire store over from square one thanks to the incompetence of this app and its staff.

Using app

About 1 month

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for taking the time to provide your feedback. It looks like we tried reaching out to you several times to learn more about what issues you were facing and what we could do to help, but never received a response back. We have hundreds of satisfied customers on US Direct, and we would love to hear specific feedback on the problems you have faced as there is always room to improve!

5 / 5 Share

Jan. 18, 2019

I've been using this app for a little over a year and it works very well for me. Sometimes I add in a different picture to show a different side of the product. Highly recommend.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 13, 2019

So far this app has exceeded expectations. My 6k+ inventory was uploaded within one day pictures included. It auto updates stock levels for me and has saved me a lot of manual work. Although it is a little on the pricier side id say its worth it as I value my time. It also gives you a lot of tools to work with. This is the most valuable app im using at this moment. Love it!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 10, 2019

Inventory Source is must for integration of products to my store. Saves me hoards of time. I couldn't handle the work it alone

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 9, 2019

If Shopify is the foundation, Inventory Source is the skeleton that supports the walls of our store. With over 14,000 SKUs in our inventory, Inventory Source makes it easy to manage which SKUs are in our catalog and how those products appear to the customer. It allows us the ability to quickly set pricing rules as well as automatically keeping inventory levels in sync with our suppliers so that we never have to send the dreaded "Sorry, but we are currently out of stock" email. We can honestly say that without Inventory Source we would not have the time or energy to focus on driving sales to our website.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 7, 2019

We love it! This app is a huge help to our store and helps us maintain inventory levels along with pricing - updated daily

Using app

Over 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

Jan. 5, 2019

App works pretty well for my purpose. There are a few things that could use improvement that revolve around integration and bulk product management: 1. Bulk item management can be difficult and time consuming (pricing in particular) 2. Missing some customized options that exist within shopify (charge tax, compare at price, variant options, etc) that have to be set manually after product integration/push. 3. UI is a bit complex and confusing.

Using app

7 months

Total reviews

1

Average rating

4.0

3 / 5 Share

Jan. 4, 2019

For my part, it works so so, I have a hard time doing what I need, either my knowledge of inventory source or it is not designed for what I need.

Using app

5 months

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for taking the time to provide your feedback, and we would love if you please reach out directly (we can’t locate an account with your store name) to learn more about your experience with us.

5 / 5 Share

Jan. 4, 2019

I have found some great suppliers through Inventory Source. Their integration's are quick and easy to install and the customer support is super fast and helpful. They also have very useful help documentation and videos. Everything runs smoothly. I get emails twice a day when an inventory sync runs so I know it is keeping everything current with my suppliers inventory. I can't say anything negative about my experience with them. I would highly recommend this service. 5 STARS

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 4, 2019

This service is crucial to managing many products with relative ease. The service provided to me has been well worth the cost in my opinion.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 4, 2019

This App really helps manage inventory and list items. Especially as you are growing your shopify store.

Using app

8 months

Total reviews

2

Average rating

5.0

4 / 5 Share

Jan. 4, 2019

Expensive service but can be very helpful with inventory control. It does make things easier at the end of the day.

Using app

11 months

Total reviews

2

Average rating

4.5

1 / 5 Share

Jan. 4, 2019

Terrible experience! The app is too complicated. Not worth the frustration. I only had this app for two days and I'm already fed up with it.

Using app

1 day

Total reviews

3

Average rating

3.7

Developer Reply

Thanks for taking the time to provide your feedback. It looks like one of our team members tried reaching out to you to learn more about your issues and to help, but got no response.

1 / 5 Share

Dec. 16, 2018

If I could give them 0 starz i would you pay them and the vendors a monthly fee and the shit dont work right WTF

Using app

3 days

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for taking the time to provide your feedback. It looks like one of our team members tried reaching out over email and called you to help you with the minor miscommunication you faced, but got no response.