Rating
4.3
feedback
110
chart
#2,379
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
5%
-
Less than a month
27%
-
Less than a year
50%
-
More than a year
15%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's usefulness in improving customer service, saving time and effort, and providing all necessary features within the application. Users appreciate the support provided by the company, with mentions of proactive and attentive customer service representatives like Divya, Juan, and German. The app is praised for its ease of use, integration capabilities, and the ability to communicate with customers effectively. However, negative reviews mention issues with customer support, difficulties in canceling accounts, lack of integration with Shopify, and high costs for some users. Some users also expressed frustration with technical glitches and spam emails after uninstalling the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 9, 2024
We were 5 minutes before booking enterprise plan, whatsapp add on and marketing add on.... so about 100$/monthly... but first, we wanted a recommendation which ai bot from THEIR PARTNERS (you can see on their own website) would meet our needs, because we couldnt find the informations. Yes its stressfull, yes it's not their product, but it was only one question - and I'm sure this happended before... and from the agent it was really just like sorry, i have no answer, have a nice day, bye.... ok, thanks for nothing. Why should I put my money in this company? So that my company has still zero help? no thanks. We are beyond frustated about this behaviour and will continue our journey to find a good partner, with customer support for us also.
April 17, 2024
El Chat es bueno, pero no tiene ninguna integración con Shopify, ni clientes, pedidos, etc. Por el resto es buena app. Ojalá pudieran sincronizar información que serviría para hacer seguimiento fácilmente.
Estimado, es un gusto saludarle desde JivoChat. Queremos agradecerle por su comentario y por las 3 estrellas. Estamos trabajando siempre para mejorar nuestras integraciones y shopify es una de las más importantes. Muy pronto tendremos noticias sobre ello así que mantengase atento a nuestras actualizaciones.
Nov. 6, 2023
C'est une application vraiment utile et pratique qui aide au travail d'équipe. Cela économise du temps et des efforts.Tout ce dont nous avons besoin est dans l'application. Nous n'avions pas besoin d'une autre application pour des fonctionnalités supplémentaires. Une application propre, simple et compréhensible.
Nous apprécions votre avis. Merci beaucoup! :)
May 12, 2023
O JivoChat tem todos os recursos necessários para um bom atendimento ao cliente. Além disso, o suporte da empresa é proativo e atencioso.
Ficamos muito felizes que tenha gostado :)
Jan. 3, 2023
Adorei aplicativo, utilizo em todas plataformas de serviço que ja prestei, dese Cartx e Shopify. porém o valor aqui na shopify tem um custo muito alto.
Olá! Muito obrigada pela review e lealdade! Muito bacana saber que temos parceiros multiplataformas! São clientes como você que nos dão força para continuar investindo em excelência e suporte. :) O investimento pode a princípio parecer alto aqui na plataforma mas buscamos retribuir com suporte e atendimento exemplares, assim como atualizações constantes para melhor atendê-lo! Conte sempre conosco e que o Poder do JivoChat esteja sempre com você!
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