![JivoChat: Live Chat & WhatsApp for Shopify](https://cdn.shopify.com/app-store/listing_images/5c11d7a0798d5e6d34958207d7b32b9b/icon/COPC5t-AovMCEAE=.png)
JivoChat: Live Chat & WhatsApp
JivoChat ‑ WhatsApp & Live Chat for your Shopify Store
Rating
4.3
feedback
110
chart
#2,379
All reviews
Rating Breakdown
Aug. 9, 2024
We were 5 minutes before booking enterprise plan, whatsapp add on and marketing add on.... so about 100$/monthly... but first, we wanted a recommendation which ai bot from THEIR PARTNERS (you can see on their own website) would meet our needs, because we couldnt find the informations. Yes its stressfull, yes it's not their product, but it was only one question - and I'm sure this happended before... and from the agent it was really just like sorry, i have no answer, have a nice day, bye.... ok, thanks for nothing. Why should I put my money in this company? So that my company has still zero help? no thanks. We are beyond frustated about this behaviour and will continue our journey to find a good partner, with customer support for us also.
Sept. 1, 2020
awful experience, the app is not working and the support is not answering REPEATED requests. Don't waste your time on it!
Hello! Thank you for finding the time to give us honest feedback. I am really sorry that you had issues with our app and that our support was not able to help. Please let me know if there is something we could still do to fix the situation. Drop me a message at [email protected] and I promise, that solving your problem will become my top priority. Thanks, Igor
March 11, 2020
RUN FROM THIS COMPANY..Product is absolute garbage...even worse is their "support" Absolutely stay away...too many other good options. Absolute garbage company
We would like to apologise for your negative experience with our product. If it's possible, we'd like to learn more about your specific situation and make things right. Please drop me a letter at [email protected] Best regards, Igor
Nov. 14, 2019
I used this app and it did not meet my requirements so I uninstalled it. Despite I did not subscribe to any news they kept spamming me with information that I was not interested in from different email addresses. Last email it said your plan will expire soon please renew which obviously it is not true because I uninstalled the app, I found it a scam to do this because I almost uninstalled another chat app that is working for me because of their spamming. Bad practices, bad policy, I won't recommend it at all
Hello Eva, we are sorry to hear that you received many emails from us. We would appreciate it if you share with us your requirements that Jivo didn't meet.
Feb. 28, 2019
Offers to pay for good reviews. But, doesn't actually pay. I like the app, but the ethics of the people are a little questionable.
Huh, you probably confused us with somebody else, but we are glad that you like the application.
July 23, 2018
Worst customer service experience you'll ever experience. Didn't even get to use the program for the 14 day free trial because it would error 500 on load. Followed all the steps customer service told me to and when they couldn't figure it out they just closed the case as solved. Don't give them your money one problem and your on your own!
Thank you for your review, all the technical problems could be solved by contacting our support team on the main page chat. We are happy to see your problem solved and you keep using our software, thank you for your trust.
Dec. 11, 2017
This company is pure SPAM. They contacted me via a chat feature I already have installed and via the contact form on our website just to get me to try their app. I'm reporting them to Shopfy. That's no way to do business.
Hey, If you installed our app you are already using it. Our Customer care manager just wanted to help you adjust the app to your business needs. All that we are doing is for your success.