Rating
4.6
feedback
109
chart
#2,441
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
5%
-
Less than a month
27%
-
Less than a year
50%
-
More than a year
15%
Reviews Summary
The reviews for the JivoChat Shopify App are mostly positive, highlighting its usefulness in customer service and team collaboration. Users appreciate the features provided by the app, such as live chat, easy communication with customers, and proactive customer engagement. The support team, especially individuals like Divya, Carlos, and Igor, received praise for their helpfulness and quick resolution of issues. However, some users mentioned difficulties in canceling the app subscription and receiving support. Overall, JivoChat is seen as a valuable tool for improving customer interactions and increasing conversions on Shopify stores.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 17, 2024
El Chat es bueno, pero no tiene ninguna integración con Shopify, ni clientes, pedidos, etc. Por el resto es buena app. Ojalá pudieran sincronizar información que serviría para hacer seguimiento fácilmente.
Nov. 6, 2023
C'est une application vraiment utile et pratique qui aide au travail d'équipe. Cela économise du temps et des efforts.Tout ce dont nous avons besoin est dans l'application. Nous n'avions pas besoin d'une autre application pour des fonctionnalités supplémentaires. Une application propre, simple et compréhensible.
Nous apprécions votre avis. Merci beaucoup! :)
May 12, 2023
O JivoChat tem todos os recursos necessários para um bom atendimento ao cliente. Além disso, o suporte da empresa é proativo e atencioso.
Ficamos muito felizes que tenha gostado :)
Jan. 3, 2023
Adorei aplicativo, utilizo em todas plataformas de serviço que ja prestei, dese Cartx e Shopify. porém o valor aqui na shopify tem um custo muito alto.
Olá! Muito obrigada pela review e lealdade! Muito bacana saber que temos parceiros multiplataformas! São clientes como você que nos dão força para continuar investindo em excelência e suporte. :) O investimento pode a princípio parecer alto aqui na plataforma mas buscamos retribuir com suporte e atendimento exemplares, assim como atualizações constantes para melhor atendê-lo! Conte sempre conosco e que o Poder do JivoChat esteja sempre com você!
Sept. 6, 2022
An O.K. app, but tricky. Beware it´s very difficult to remove, once you request to cancel your account, they are supposed to send you a code to your email which of course, never arrives, so they won´t let you cancel your account that easy. even deactived, the app still runs on my website. It´s a pain in the neck. I should have never installed this app!
We are sincerely sorry for your experience. We see that you have uninstalled Jivo widget from your website already. To uninstall Jivo from your website, you do not need to cancel your account. Via, Shopify Apps you can uninstall Jivo, thus widget will disappear. Anyways, we will review our account cancellation process as well to figure out what went wrong. We are sorry to see you go, but we are always at your help and ready to solve your problems. Please expect a mail/call from our side. Regards.
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