JivoChat: Live Chat & WhatsApp for Shopify

JivoChat: Live Chat & WhatsApp

JivoChat ‑ WhatsApp & Live Chat for your Shopify Store

Rating

4.7

feedback

108

Reviews

chart

#3,220

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    4%
  • Less than a month
    26%
  • Less than a year
    52%
  • More than a year
    15%

Reviews Summary

The reviews for the Shopify App are mostly positive, with users praising its usefulness, ease of use, and customer support. Many users appreciate the app's features and how it helps them communicate with customers in real-time. However, there are also some negative reviews mentioning difficulties in uninstalling the app and issues with technical support. Overall, the app seems to be highly regarded by users for its functionality and ability to improve customer service.

Highlights

Usefulness
Ease of use
Customer support
Uninstallation difficulties
Technical support issues

Rating Breakdown

  • 5
    87% (94 ratings)
  • 4
    6% (6 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    6% (6 ratings)

All reviews

5 / 5 Share

Nov. 6, 2023

C'est une application vraiment utile et pratique qui aide au travail d'équipe. Cela économise du temps et des efforts.Tout ce dont nous avons besoin est dans l'application. Nous n'avions pas besoin d'une autre application pour des fonctionnalités supplémentaires. Une application propre, simple et compréhensible.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

May 12, 2023

O JivoChat tem todos os recursos necessários para um bom atendimento ao cliente. Além disso, o suporte da empresa é proativo e atencioso.

Using app

29 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 3, 2023

Adorei aplicativo, utilizo em todas plataformas de serviço que ja prestei, dese Cartx e Shopify. porém o valor aqui na shopify tem um custo muito alto.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Olá! Muito obrigada pela review e lealdade! Muito bacana saber que temos parceiros multiplataformas! São clientes como você que nos dão força para continuar investindo em excelência e suporte. :) O investimento pode a princípio parecer alto aqui na plataforma mas buscamos retribuir com suporte e atendimento exemplares, assim como atualizações constantes para melhor atendê-lo! Conte sempre conosco e que o Poder do JivoChat esteja sempre com você!

3 / 5 Share

Sept. 6, 2022

An O.K. app, but tricky. Beware it´s very difficult to remove, once you request to cancel your account, they are supposed to send you a code to your email which of course, never arrives, so they won´t let you cancel your account that easy. even deactived, the app still runs on my website. It´s a pain in the neck. I should have never installed this app!

Using app

12 days

Total reviews

1

Average rating

3.0

Developer Reply

We are sincerely sorry for your experience. We see that you have uninstalled Jivo widget from your website already. To uninstall Jivo from your website, you do not need to cancel your account. Via, Shopify Apps you can uninstall Jivo, thus widget will disappear. Anyways, we will review our account cancellation process as well to figure out what went wrong. We are sorry to see you go, but we are always at your help and ready to solve your problems. Please expect a mail/call from our side. Regards.

5 / 5 Share

July 25, 2022

I think it's one of the best. Easy to learn and integrates very well. It's been a short time since I started using it, but for now there's no problem and I'm glad

Using app

16 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review. We are doing our best to bring you the best features while keeping things simple. Let us know if you need any help, we are at your service 24/7!

All reviews

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