Workologic review for JivoChat: Live Chat & WhatsApp
May 13, 2020
Updated Review: (May 14, 2020) Igor, offered me exceptional service when I got in touch with him. Previously I uninstalled this app, however, I am using this app again and I appreciate the way my concern was handled and now I am looking forward to growing my team from global locations & internal=tional support agents. Thank you Igor ================== Previous Review: I have been contacting support / sales at their email address [email protected] since 2 weeks and no one cares to respond. It has been an awful experience with Jivochat support.
Thank you for taking the time to give us your feedback. I am truly sorry you had a negative experience with our support. This does not come anywhere near our standards of service. Our support is available 24/7 on our website jivochat.com. As for the email, we will be looking into this case, and do our best to improve our service. If there is still something we can do to help you, please reach out to our 24/7 support at jivochat.com or write me a letter [email protected], I would be glad to help. Kind Regards, Igor
JivoChat ‑ WhatsApp & Live Chat for your Shopify Store