Jotform AI Chatbot & Live Chat
24-7 Live Chat Extension & Customer Service App
Rating
4.5
feedback
25
chart
#782
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
24%
-
Less than a day
4%
-
Less than a month
44%
-
Less than a year
28%
-
More than a year
0%
Reviews Summary
The reviews for the Jotform app are mostly positive, with users praising its ease of setup, customization, and responsiveness. Many users found the app to be a time saver and appreciated the accurate and useful information it provided to customers. The seamless integration with Shopify and the user-friendly interface were also highlighted as positive aspects. However, there were a few negative reviews mentioning issues with support, lagging, and the chatbot not following instructions properly, which led to concerns about potential risks to customers.
Highlights
Review RSS Feed
All reviews
Dec. 11, 2025
Hi Dubai jewellry, Thanks for the 5-star rating. We're glad you're enjoying the app. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Dec. 7, 2025
Need support and it lags a lot
Hi BBD GIFTS, Thanks for your feedback. Can you explain a bit more about the issue so we'll get a clear idea of what's happening? You can reach out to us from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.
Nov. 25, 2025
Hi Calvinist Apparel, Thanks for giving our app a 5-star rating. We're glad you like it. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Nov. 3, 2025
Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone having an allergic reaction. I hope I can get a refund for the 10 months remaining on teh subscription.
Store
Nimbus
Using app
3 months
Hi Nimbus, Thanks for sharing your experience. We'll need to review your current setup so we can assist in resolving the issue. Feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be ready to help once we hear from you. UPDATE: We located your support ticket, and our team has completed the refund you requested. If everything now aligns with what you needed, we'd greatly appreciate it if you could take a moment to update your review here. Thanks for your time and consideration.
Nov. 3, 2025
Store
Orose.ca
Using app
4 days
Hi Orose.ca, Thanks for rating our app 5-stars. We appreciate it. If you have any questions or suggestions, let us know from our Contact Us page: https://www.jotform.com/contact/. We'll be glad to help.
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