Jotform AI Chatbot & Live Chat
24-7 Live Chat Extension & Customer Service App
Rating
4.7
feedback
25
chart
#898
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
28%
-
Less than a day
0%
-
Less than a month
40%
-
Less than a year
28%
-
More than a year
0%
Reviews Summary
The reviews for the Jotform app are mostly positive, with users praising its ease of setup, customization options, and seamless integration with Shopify. Many users found the AI chatbot to be helpful in providing accurate information to customers and saving time. The app was described as user-friendly, responsive, and efficient. However, there was a negative review mentioning issues with the chatbot not following instructions and potentially causing risks due to incorrect information being provided. Overall, the app received high ratings for its performance and support.
Highlights
Review RSS Feed
All reviews
Nov. 3, 2025
Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone having an allergic reaction. I hope I can get a refund for the 10 months remaining on teh subscription.
Store
Nimbus
Using app
3 months
Hi Nimbus, Thanks for sharing your experience. We'll need to review your current setup so we can assist in resolving the issue. Feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be ready to help once we hear from you. UPDATE: We located your support ticket, and our team has completed the refund you requested. If everything now aligns with what you needed, we'd greatly appreciate it if you could take a moment to update your review here. Thanks for your time and consideration.
Nov. 3, 2025
Store
Orose.ca
Using app
4 days
Hi Orose.ca, Thanks for rating our app 5-stars. We appreciate it. If you have any questions or suggestions, let us know from our Contact Us page: https://www.jotform.com/contact/. We'll be glad to help.
Oct. 28, 2025
wow jotform exceeded my expectation
Hi Dream Yarn, Thanks for your wonderful feedback. We’re happy to hear that our platform exceeded your expectations and helped make your experience a great one. If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
Oct. 22, 2025
good experience
Hi The Pet Hub, Thanks for your excellent review. We're glad to hear that you're enjoying your experience with our app. If you have any questions, reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
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