Jotform AI Chatbot ‑ Live Chat
Improve customer support with AI livechat and boost your sales
Rating
4.3
feedback
30
chart
#991
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
17%
-
Less than a day
3%
-
Less than a month
43%
-
Less than a year
27%
-
More than a year
0%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include seamless integration, customization options, time-saving features, and helpful customer support. Users appreciate the ease of setup, user-friendliness, and responsiveness of the AI chatbot. On the other hand, negative feedback revolves around issues with features not working as expected, lack of proper support, lagging performance, and concerns about accuracy in providing information. Some users also mentioned difficulties in getting refunds and problems with the UI hanging.
Highlights
Review RSS Feed
All reviews
Feb. 28, 2026
I was getting tired of trying Chat ai agents having tested many. This one actually works amazingly well . I tested it with many scenarios questions and even got angry with it it to test its response. It learns very well and outshines its competitors . More importantly it interacts with the customer and promotes sales . AAA
Jan. 20, 2026
Hi ReyVend, Thanks for the 5-star rating. We're glad you like our app. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Dec. 29, 2025
I've purchased on Dec 20th the chatbot because of the Instagram integration. There's a documented feature that the bot stops answering the chat for 24h if someone answers manually. Tis feature doesn't work There's another documentation saying we can filter keyworkds to tell the bot which chat to reply and which not to. This feature also doesn't work. None of the features I paid for works so I've requested a refund on the exact same day I purchased and now I'm being ghosted as well as got my ticket deleted from their system. If I search by ID it says if doesn't exist. I'm not only disappointed by the missing documented feature itself but also by it inefficient support. If a company says it provides service A, and after you purchase "A" can't be provided, the refund should be processed immediately. My recommendation to future users is to be careful. There are features that Jotform say they do, but they don't.
Hi Aecio Sarti Art Gallery, Thanks for sharing your experience and for outlining your concerns so clearly. We understand how frustrating it can be when features don't behave as you expect. To clarify, when we tested the Instagram Agent, everything was working properly as set up. It only responds to messages that contain predefined keywords. Here's a screenshot that shows my test result: http://link.jotform.com/fu5bh1KwUW. Manual reply is also supported and works best through Jotform Inbox, under the Conversations/Live Chat tab. From there, clicking the "Take Over" button pauses the AI so it won't interrupt while you respond manually. We have a guide here: https://www.jotform.com/help/how-to-take-over-chat-in-ai-agent-mobile-app/. Since I was able to replicate the issue when replying directly within Instagram chat, I have opened a ticket and escalated it to our Developers here: https://www.jotform.com/answers/34564951. We'll get back to you here once we have updates about this. If you're still experiencing issues with these features or would like help with your refund, feel free to submit a support ticket through our Help Center from the Contact Us page: https://www.jotform.com/contact/. If you already have an existing ticket and you're unable to access it, share with us the ticket link so we can check. It's highly likely that your ticket was only set to private, so ensure that you're logged in to the same account to access it. UPDATE: We'd like you let you know that the issue with automatic pause after you manually reply to the chat has now been resolved by our Developers. Thanks for your patience and understanding. Give it a try and let us know how it goes.
Dec. 11, 2025
Hi Dubai jewellry, Thanks for the 5-star rating. We're glad you're enjoying the app. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Dec. 7, 2025
Need support and it lags a lot
Hi BBD GIFTS, Thanks for your feedback. Can you explain a bit more about the issue so we'll get a clear idea of what's happening? You can reach out to us from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.
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