Balm Valley Co review for Joy Rewards & Loyalty Program
Dec. 10, 2024
The app is wonderful as a basic means for managing a rewards and loyalty program. However there documentation is lacking and their support is horrible. I have yet to receive help with issues I have managing simple functions within it. So, if you download this app, be prepared to figure it out on your own - you'll get no help from their support team.
Dear Balm Valley Co's Store Owner, Thank you for your feedback. We apologize for the issues you've encountered and appreciate your insights, which help us improve our services. Documentation: We acknowledge that our documentation needs improvement. We are currently reviewing our guides and adding FAQs to address common questions, including those you've raised. We will update you on our progress. Support: We apologize for the lack of detailed explanations and the inconvenience it has caused. We are enhancing our training programs to ensure our support team can provide more comprehensive and detailed assistance in the future. Our goal is to improve your experience and ensure that you receive the help you need promptly. We understand you might still have questions about the tier system or Pro features. To better assist you, please feel free to reach out via live chat at your convenience. Additionally, we've sent you a follow-up email, we look forward to your response. Thank you for your patience and understanding. We are committed to improving your experience with our program. Best regards, Joy Support Team
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