Blue Aster LLC review for Joy Rewards & Loyalty Program
April 1, 2025
Misleading Information. The free plan is NOT 150 monthly orders, it is 150 LIFETIME orders. So once your store hits 150 orders, you're forced to move up to the $24.99/month plan or your rewards are disabled. When I chatted to someone about this, all they said was "we apologize for the misinformation". So now I have to manually move all of my customer's rewards to a new app due to their negligence. I highly DO NOT recommend this app or any AVADA brand apps.
Update 15/4: Thank you for your response, and we’re glad to hear that the monthly order limit on the Free plan is now clear. We truly appreciate your understanding and patience as we clarified the details. Your feedback has been invaluable in helping us ensure better communication moving forward. Should you have any other questions or need further support in optimizing your loyalty program, please don’t hesitate to reach out. We’re always here to help and would be happy to assist you with anything you need. Thank you again for your time and for being a part of the Joy Loyalty community. __________________ Dear Blue Aster LLC Store's Owner. Thank you for taking the time to share your feedback. We sincerely apologize for the confusion regarding the Free plan’s order limit. To clarify, the Free plan includes 150 orders per month exactly as our information stated on the pricing structure, not lifetime. We understand that our previous explanation may have caused misunderstanding, and we deeply regret any frustration or inconvenience this has caused you. We always strive to provide clear and accurate information, and we appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve both our communication and the overall experience for all merchants. We understand how frustrating it must be to reconsider your loyalty program due to this issue, and we would love the opportunity to assist you in any way possible. If you’re open to it, please feel free to reach out to our support team—we’d be happy to work with you to find a solution that best fits your needs. Again, we apologize for any miscommunication and truly appreciate your time and feedback. We value all our merchants and will continue working to improve both our app and our support. Best regards, Joy Support Team
Shopify Loyalty App & Rewards, Loyalty Program & Referrals