Graine de Lascars review for Joy Loyalty Program & Rewards
Aug. 25, 2025
I've been using this app for at least six months. At first glance, it seemed pretty good. Except that their technical team is incompetent. The triggers flows stop working. No warning. It's happened three times. This potentially costs me thousands of dollars each time. In short, if you plan to use triggers in Shopify Flow, forget it. Avoid using this app, which will cause you more trouble than anything else.
Hi team, Thank you for sharing your experience. We’re truly sorry for the inconvenience caused by the trigger flow issues you encountered. We completely understand how disruptive this can be for your business, and we sincerely apologize for the repeated interruptions. Our technical team has already investigated the root causes behind these cases and put safeguards in place to prevent flows from stopping without notice. We’ve also improved our monitoring so that any potential issue can be detected and resolved much faster. We take your feedback very seriously and have followed up with you directly to ensure your setup is stable moving forward. Please rest assured that we’re committed to providing a reliable experience and to regaining your trust. Best regards, Joy Support Team
