ExcellentSupply.com review for Joy Loyalty Program & Rewards
Aug. 1, 2025
So we had a problem with the Joy Rewards app — from hereon renamed NO JOY (LOL). The "No Joy" app was NOT recording any points for our Draft Orders. Whenever we processed Draft Orders for our customers, they were not seeing any points added to their account. And "No Joy" had no way to fix this; their customer support was not able to help with this — CRAZY! Here's what I did to resolve the problem that the "No Joy" app created... 1. First, I loaded an app that can record reward points for draft orders. The Appstle app does that. 2. Next, I downloaded all of our Draft Orders from the date range we were using the "No Joy" app. 3. Then I calculated the missing points for each transaction. 4. Finally, I imported/merged the points for each transaction into the customer accounts in the Appstle app. Now all our customer points are correctly merged into the customer’s accounts in Appstle, so we’re back up to speed. And now I will delete "No Joy".
Update Aug 4th: Hi there, Just a quick follow-up to let you know that, as promised, our team has updated the app settings and added a clearer option: “Online Store + Draft Orders”. This should help avoid any future confusion around which order types earn points. Here’s a quick screenshot for reference: https://prnt.sc/NrKhMuL8GmYa If you have a moment, we’d appreciate it if you could check it out. And of course, if you have any questions or need help reviewing your setup, feel free to reach out anytime; we’re always here to support you. ----------------------- Hi there, Thank you for your honest and detailed review. We’re truly sorry for the frustration caused. We’d like to clarify that when the earning rule is set to “Online Store”, the app only applies points to orders placed directly through the storefront, and Draft Orders are excluded. To ensure points are awarded for both Online and Draft Orders (as well as POS, if applicable), the setting should be changed to “All” sales channels. We understand that this was not clearly communicated, and we're actively working to improve this. Our team is updating the app settings to include a clearer option like “Online Store + Draft Orders” to help avoid any future confusion. In the meantime, if you decide to give Joy another try, we’re more than happy to help you manually review and update points for any Draft Orders that were missed. Our support team can assist you in checking the order history, calculating missing points, and updating customer point balances to ensure your data remains accurate and consistent. If you have any questions or need further support, please don’t hesitate to reach out, we’re here to help. Best regards, Joy Loyalty Team
