Forbidden13 review for Joy Loyalty Program & Rewards

UPDATED on 6 Nov 2025 Hi, this is Thomas, co-founder of Joy Loyalty. I wanted to reach out personally to share an update and a sincere apology. We’ve recently improved how VIP tiers can grant exclusive access to specific collections or products. Earlier, our team gave you incorrect guidance — that was our mistake, and I take full responsibility. Since then, we’ve retrained our staff and built a solution that better fits your use case. Please watch my short message here: https://go.screenpal.com/watch/cTX127nFxBu This message isn’t about selling or promoting anything. It’s simply about doing what’s right. Our brand stands for integrity, transparency, and continuous improvement, and I wanted to be upfront with you about that. If we can continue working together after this, it would mean a lot. If not, I completely understand — but I hope you’ll see that we’ve acted with sincerity. Best regards, Thomas Nguyen Co-founder, Joy Loyalty ---- Previous response ---- Hi Forbidden13 Team, We are truly sorry for the confusion you experienced. There was a miscommunication from our support team regarding the plan requirements, and we sincerely apologize for the frustration this caused. Your feedback is very important to us, and we are already reviewing this case internally to prevent it from happening again. We truly value your trust and hope you might reconsider, giving us a second chance to support you properly. If you are open to it, please reach out via the in-app chat so we can carefully review your case and ensure you get the right setup without confusion. Thank you again for bringing this to our attention. Best regards, Joy Support Team