Melt Me Candle Co. review for Joy Loyalty Program & Rewards
Nov. 9, 2025
They claim you can migrate customers. However, per Mirra in customer service all my customers have to purchase - again, than they will be given the opportunity to sign up at that point. So There is no incentive for current customers to perform the tasks needed to gain points if they have to sign up & do not get credit for past purchases. Very different than having a migration option where the customer will have points assigned based off their past purchases and be alerted, that they have these "free" points and they can earn more to get to enjoy benefits.
Hi there, Thank you so much for reaching out and sharing your feedback about your experience with the Joy Loyalty Program — we truly appreciate you taking the time to let us know. It seems that Mirra’s earlier explanation was not accurate and may have caused some confusion — we sincerely apologize for that. To clarify, once migration is completed, customers are already members, and they can earn and redeem points right away. In addition, Joy provides a Sync Past Orders feature that allows you to reward points for previous purchases automatically. We also noticed that you’ve recently uninstalled the app. Our team would love the chance to support you again and show you how Joy can fully meet your needs. We sincerely hope you’ll consider giving Joy another try. Your feedback is extremely valuable to us, and we’d truly appreciate the opportunity to make things right and help you see how Joy can bring more value to your customers and business. Best regards, Joy Support Team
