The Fabric Townhouse review for Joy: Rewards & Loyalty Program
July 12, 2022
It's meant to give the user 100 points on sign up and it doesn't do this. Chatted with helpful customer service and apparently the visitor can redeem the points on checkout...but on their account it shows 0 points, so they don't know they have to check out! It just looks like it doesn't work. Have had to uninstall on this basis, but otherwise was quite pleased, good opportunity to rebrand and online chat function was good too.
Hi, Thank you so much for taking time to give us an honest review. That helps us improve our service better for you and other customers. Our support team made a test and still saw the points added for Signup action. Please refer to this screenshot: https://imgur.com/a/dbkiQ3Y At AVADA, we want nothing more than your success and satisfaction. Please check your mailbox for further update. Thank you Daisy
