Ilana's JSON‑LD for SEO (TM)
The reviews for this Shopify app are overwhelmingly positive, with users praising the app's effectiveness in improving SEO and generating rich results on Google. Customers appreciate the personalized and proactive support provided by Ilana, the developer, who is highly knowledgeable and responsive. The app is commended for its ease of use, quick setup, and the confidence it instills in users regarding structured data optimization. Many users highlight the significant boost in visibility and organic growth they have experienced after implementing the app. However, there is one negative review that stands out, expressing disappointment with the lack of flexibility in customer support regarding billing issues and concerns about duplicated structured data impacting SEO negatively. Overall, the app seems to deliver on its promises and is highly recommended by satisfied users for its functionality and exceptional customer service.
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I’ve been a paying customer of this app for a couple of years and recently ran into an issue after being billed for a renewal I missed canceling by just 5 days. I reached out promptly, expecting some flexibility given my long-term use, especially since the app’s own policy indicates that exceptions can be considered in certain cases. Despite that, I was told there are absolutely no exceptions, showing zero flexibility or consideration for customers, even in reasonable situations. What was more concerning than the refund denial itself was the tone of the communication. Throughout the interaction, I remained polite and professional in trying to resolve the issue. After a couple of follow-ups, I was told further emails would not be responded to and that my messages were “bordering on harassment,” which felt dismissive and not aligned with a customer-first approach. From a functionality standpoint, I also discovered that the app was duplicating structured data already provided by Shopify, which may negatively impact SEO rather than improve it. Overall, while the app may work for some, my experience with both the support and the value provided was disappointing. I would recommend others carefully evaluate whether it’s truly adding value to their store before committing long-term. If you are unsure, uninstall before your renewal because you will not get your money back.
When you installed in 2024, you had limited Rich Results. Over the course of the two years you had the app installed, not only did number of Rich Results increase, but you also doubled the types of Rich Results that show up for your store. These Rich Results were emailed to you every few months and annually as part of your billing reminder. Regarding the renewal charge, you received an email from me on March 11th, more than 30 days advance noticed, that your plan was about to renew. I believe Shopify also sends emails that your plan is about to renew. We gave you ample notice before you were charged. You forgetting to uninstall before you saw the charge on your bill is not an exceptional case for a refund. My policies are very clear which you agreed to when you signed up for the app. I remained polite and offered to help you get use out of the app since you already paid for it. You ignored my decision and continued to ask including trying to tattle to Shopify in order to manipulate a refund. Yes, it became borderline harassment after you made the 5th request for a refund and you would not accept the decision. In return you posted this one star review and said "If you’re open to reconsidering the refund as a one-time exception, I’d be happy to update my review to reflect that." That's extortion, not the sign of a "polite and professional" person.
Totally helped to get our products out on Google!
Yay! I appreciate you sharing and for taking the time to leave a review. If I can help with anything please let me know. In the meantime, I'll continue to monitor your results and keep you updated. Don't hesitate to reach out with any questions. - Ilana
This company is top notch. Any time I have a question, Ilana is quick to respond.
Thanks so much for your review and it's been my absolute pleasure to help. Loved seeing your continued results this week and hope to see even more in the future. As always, please don't hesitate to reach out with any questions. - Ilana
The only rich results app you need for SEO - stop looking elsewhere. I come from a software background, so I can usually tell when something is built well versus just marketed well, and this app gets my stamp of approval. It solves a very specific SEO problem without a bunch of fluff, and it gives me confidence that a technical layer I don't want to babysit is being handled correctly. The recurring result analysis emails are great too, seeing a glimpse of what the app is doing and how well it's working. Ilana has been great. She clearly knows this space inside and out, she’s responsive, and makes an initiative to ensure her app is helping your business. She proactively checks in to review the app and SEO results instead of just pointing you to docs and moving on. This is a common theme, as you can see in other reviews across the board. Thanks Ilana!
Exceptional app! Illana is pro and developed this app with all the right features. We've seen in a substantial boost in review snippets, merchant listings and other SEO benefits. Highly recommend!
I'm loving seeing your Rich Results so quickly and it's wonderful to hear you're seeing boosts in your SEO already. Don't hesitate to reach out as more questions come up. I'll continue monitoring your Rich Results and update you as I see them. Thank you again for taking the time to leave a review! - Ilana
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