Rating

3.9

feedback

61

Reviews

chart

#2,041

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    39%
  • Less than a day
    18%
  • Less than a month
    20%
  • Less than a year
    21%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, users appreciate the ease of use and the ability to customize their branding. Some users find the app helpful for setting up their beauty brands and dropshipping businesses. Additionally, there are compliments for the quality of products and the responsiveness of customer service, particularly mentioning Rochelle as being helpful and quick to respond. However, on the negative side, there are several complaints about deceptive practices, such as hidden subscription charges, difficulties in canceling subscriptions, and issues with product delivery and customization. Some users have expressed frustration with the cancellation process, mentioning the need to go through multiple steps or encountering challenges in stopping recurring charges. There are also concerns raised about privacy and unauthorized access to personal data, leading to suspicions of scamming.

Highlights

Mixed feedback with positive and negative aspects
Ease of use and customization
Quality of products and customer service
Deceptive practices and hidden charges
Challenges with cancellation process and privacy concerns

Rating Breakdown

  • 5
    67% (41 ratings)
  • 4
    11% (7 ratings)
  • 3
    3% (2 ratings)
  • 2
    2% (1 ratings)
  • 1
    16% (10 ratings)

Reviews with Text

  • 87% (53)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Sept. 30, 2025

pulling off money and focring me out of a wallet to not have to pay subscription i canceled. sneaky payment method, had to cancel my debit card

Store

My Store

Using app

--

Developer Reply

We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!

1 / 5 Share

June 20, 2025

Easy to use. Not what I expected, I ordered a sample thinking I'd get to see my logo. Fair enough it's a sample no logo. But, it took a few weeks and some complaining to get the product delivered. I'm told you need to order 5 items to get the logo. Logo = brand = why I chose to try Jubile. My order of 5 products arrives with only 4 items in the package. And you guessed it no logo. Now I'm told that I need to order a quantity of 5 items to see my logo on the product. I have been misled and misinformed.

Using app

7 months

Total reviews

3

Average rating

3.7

Developer Reply

We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!

2 / 5 Share

April 15, 2025

The app forces you to put in credit card and sign up for account for $1 and opt into the monthly charges after the $1 trial in order to even to see what products they have to offer. I asked many times in chat what their skincare products were and they said they have many and to sign up to see. Once we put in the credit card we then see they only have 1 skincare product and a very limited number of products at all. The help chat also said it is very simple to just cancel you can simply just let them know in the chat and they will cancel immediately. I then asked them to cancel and they said they need you to go in and cancel following a number of inconvenient steps trying to dissuade cancellations from the monthly charges. All in all I applaud them for the concept and wish them nothing but the best. I simply think that the handling of onboarding recurring customers and cancellation process is done in poor taste.

Using app

About 1 hour

Total reviews

1

Average rating

2.0

Developer Reply

We're sad to hear about your experience. Our team has reached out to you via email to sort any unresolved issues. Looking forward to resolving this with you.

5 / 5 Share

March 23, 2025

Ich finde die App toll

Using app

About 2 months

Total reviews

6

Average rating

3.5

Developer Reply

Vielen Dank für Ihr tolles Feedback! 😊 Es freut uns sehr, dass Ihnen die App gefällt. Wenn Sie Fragen haben oder Unterstützung benötigen, stehen wir Ihnen jederzeit gerne zur Verfügung. Viel Erfolg weiterhin! 🚀💙

5 / 5 Share

March 15, 2025

I would totally recommend this app! It's user friendly and easy to navigate for beginners. I'm having fun recreating my brand with Jubilee. Fingers crossed that this is going to be the fuel that makes Brilliant Beauty Cosmetics skyrocket!!

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 🌟 We're thrilled to hear that you're enjoying Jubilee and using it to build your brand. Wishing you all the success with Brilliant Beauty Cosmetics—may it soar to new heights! 🚀💄✨ If you ever need support, we're here for you! 💕

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more