All reviews

Rating Breakdown

  • 5
    78% (559 ratings)
  • 4
    14% (101 ratings)
  • 3
    3% (25 ratings)
  • 2
    0% (3 ratings)
  • 1
    4% (29 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

Oct. 20, 2024

这个就是炸骗,30天炸骗29美元。而且在后台找不到注消。 This is a scam, 30 days of scamming 29 dollars. And I can't find the cancellation in the background.

Using app

About 1 hour

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We aim to provide the best service and products to our customers. If you could share more about what went wrong, we would greatly appreciate it. Your insights will help us improve. Please reach out to us directly at [email protected], and we’ll do our best to resolve the issue.

1 / 5 Share

Oct. 11, 2024

the fact that you HAVE to give them your credit card information just to look at what products they offer ( and there aren't that many of them) is ridiculous. Then when you try to unsubscribe, it is a 5 to 10 minute process with tons of popups, being asked over and over if you are sure you want to cancel, being required to imput your password twice and type CONFIRM as well as telling them exactly why you are cancelling. It is unnecessarilly hard which makes it seem like the business is trying to use some shady tactics. It was a bad experience. I only wanted to look at the product catalog and i got charged $1.99 from JUBILEE DROPSHIP for that.

Using app

About 5 hours

Total reviews

3

Average rating

3.3

Developer Reply

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We aim to provide the best service and products to our customers. If you could share more about what went wrong, we would greatly appreciate it. Your insights will help us improve. Please reach out to us directly at [email protected], and we’ll do our best to resolve the issue.

1 / 5 Share

Oct. 8, 2024

Best

Using app

1 minute

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We aim to provide the best service and products to our customers. If you could share more about what went wrong, we would greatly appreciate it. Your insights will help us improve. Please reach out to us directly at [email protected], and we’ll do our best to resolve the issue.

1 / 5 Share

Sept. 29, 2024

I was try a trial with them and they ask me to put my debit card to confirm trial , my trial ended and i didn’t subscribe to any plan , but they try about 4 or 5 times to withdraw subscription fees , when i contact them to slove this issu they tell me that i have a subscription but i prove that i haven’t any active subscription on my account with a screen shot , then they till me they will cancel the subscription but it doesn’t happened till now , and they still try to withdraw fees every 2 days

Using app

5 days

Total reviews

1

Average rating

1.0

Developer Reply

I sincerely apologize for the frustration you’ve experienced regarding your subscription fees. Unfortunately, we couldn’t find an email related to the information you provided. I’ve sent a message to our team to help resolve this issue for you and have also emailed you directly. Please feel free to respond, and I assure you that we will get this fixed for you. You can also reach us at [email protected] if you need further assistance. Thank you for your understanding!

1 / 5 Share

Sept. 10, 2024

I canceled my subscription and and still got charged my credit. It is really uncomfortable to find a contact number. I emailed but I didn't get right answer. please refund my subscription fee asap.

Store

CRUST

Using app

11 days

Total reviews

1

Average rating

1.0

Developer Reply

I'm so sorry to hear that you had a negative experience with our service. We apologize for the mistake with your subscription cancellation and the subsequent charge to your credit card. We understand how frustrating this must be for you. We're taking your feedback seriously and will make sure to improve our communication with our customers. Once again, we apologize for the inconvenience and appreciate your patience. If you have any further concerns or questions, please don't hesitate to reach out to us. We're here to help and want to make things right.

1 / 5 Share

Sept. 8, 2024

Esta app te cobra desde el principio incluso estando en el periodo de prueba y cancelando la suscripción antes de los 7 días, la escusa es que "tienen que validar si los datos son correctos" a todo esto no son capaces de decirme si efectivamente conseguí cancelar la suscripción y no volverán a pasar ningún pago. Shopify no se hace cargo por que realizan el cobro desde otra plataforma y aunque aparece en los recargos de mi banco en la cuenta de shopify no. NO SE LO RECOMIENDO A NADIE

Store

mikiuu

Using app

--

Total reviews

1

Average rating

1.0

Developer Reply

Sorry to hear that you've had a poor experience with our app. We apologize for any inconvenience or frustration caused by our subscription process. We want to assure you that we're taking your feedback seriously and will investigate this incident further. We'll also look into improving our communication with customers regarding subscription cancellations and payment processing. Again, we apologize for the poor experience and hope to have the opportunity to make it right.

1 / 5 Share

Sept. 8, 2024

need to give them your credit card to browse products lol

Using app

3 minutes

Total reviews

2

Average rating

1.0

Developer Reply

Sorry to hear that your experience with our app was not up to par! We understand that requiring credit card information to browse products can be frustrating and we apologize for any inconvenience this may have caused. At Jubilee, we're committed to providing a seamless and secure shopping experience, but we clearly missed the mark in this case. We'd love to make it right and would be happy to help you resolve the issue. Could you please DM us with more details so we can assist you further?

1 / 5 Share

Aug. 22, 2024

Using app

5 months

Total reviews

4

Average rating

3.8

Developer Reply

Thank you for taking the time to leave a review. We're sorry to hear that your experience with us didn't meet your expectations. We'd love to hear more about what happened and how we can improve. If you're willing, please feel free to reach out to us directly and we'll do our best to address any issues you encountered. Your feedback is valuable to us, and we're committed to providing the best possible service to our customers. Kindly reach out to us via email at [email protected] to get this resolved.

1 / 5 Share

Aug. 20, 2024

so baaaaaaaaaaaaaaaaaaaaaaad bad f****kkkk

Using app

15 days

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to leave a review. We're sorry to hear that your experience with us didn't meet your expectations. Unfortunately, without more information about what happened, it's difficult for us to know how to improve. If you're willing, please feel free to reach out to us directly and share your concerns with us. Your feedback is valuable to us, and we're committed to providing the best possible service to our customers. We hope to have the opportunity to make things right in the future. Please reach out to us via email at [email protected]

1 / 5 Share

Aug. 9, 2024

Still waiting for someone to get in touch with me! I am waiting to be contacted, per your response below. 21 days and counting with no resolution. Over a week and no resolution. I have a paid customer waiting to get products that has not shipped, no communication since last week Wednesday 7/24. This person Rowell was in communication, but seems to have fell off of the map. Disturbingly, part of our email chain communication disappeared. I am left with one resort, that is to go on an active social media campaign against Jubilee if this does not get resolved ASAP. I will tell all of my friends and have them tell their friends. I will keep posting until there is an appropriate resolution. This is not how you effectively operate a business or treat paying customers. REVIEW #2 Regarding Jubilee This is the second review that I am writing as my issues have yet to be resolved. I had what I thought was a productive conversation with Rochelle after my first review. However, it was a lot of lip service and NOTHING has been resolved to date. 1) I have PAID FOR products, by a customer that have not shipped in over 15 days. However, I was given a USPS tracking number for products that are still showing in “Pre-Ship”, which means a label was created by the supplier at their office, but no product has been provided to USPS. (Supplier FL Beauty). 2) I have PAID FOR product, by a customer that I cannot check out on the Jubilee site because the supplier MB Beauty is having “known check-out issues” per Rochelle. I was asked to allow 48 hrs. to correct the issue. It has now been 144 hours and I still can’t check out products. If this would potentially affect the revenues of Jubilee, why wouldn’t they put pressure on MB Beauty to have it resolved expeditiously??? ANSWER: MB Beauty is OWNED by Jubilee, it does not impede their bottom line. FRAUD: I called back the number that Rochelle and I spoke on, and low and behold it was the dropshipping company SPOCKET. Based on the level of poor service I can only assume that their 474 five star reviews are either paid reviews or AI generated reviews. I have NEVER, and I mean EVER had this deplorable level of service in a B2B seeting. SHAME ON YOU Jubilee for not acting at all. (I am a new customer of yours. Less than a month) and this is my first impression. SHAME ON YOU Spocket for not having checks and balance on your operations and allowing this level of service. SHAME ON YOU Shopify for allowing a company to operate on your website who have who have these business practices. I am a hard-working person with a family to support, who is trying to start a small business with my personal hard-earned money, from my day job and this is what I get after paying for a Shopify membership and their ad-on, after paying Jubilee membership and after paying for Spocket. What’s Next: You now have 24 hours to RESOLVE my issues. Or my next correspondence will be… 1) Send a formal complaint to the U.S. Attorney General naming Jubilee, Spocket & Shopify. 2) Send a formal complaint to the BBB (Better, Business Bureau) naming Jubilee, Spocket & Shopify. 3) Go into extreme detractor mode on Jubilee, Spocket & Shopify on Google, Yelp, Birdeye reviews. I will post a review weekly or even DAILY until this is resolved. Please resolve my issue NOW!

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

I sincerely apologize for the frustration and inconvenience you have experienced with Jubilee. Your feedback is extremely important to us, and I want to assure you that we are taking your concerns very seriously. I am deeply sorry for the delays and lack of communication regarding your orders. This is not the level of service we aim to provide, and I understand how upsetting this must be for you. Please allow me to contact you today so we can resolve this issue.

1 / 5 Share

July 18, 2024

j'arrive pas annuler mon abonnement Ya pas de service client

Using app

About 2 hours

Total reviews

2

Average rating

2.5

Developer Reply

Merci d'avoir partagé vos commentaires avec nous. Nous nous excusons sincèrement pour les désagréments que vous avez rencontrés lors de l'annulation de votre abonnement. Vos préoccupations sont extrêmement importantes pour nous et nous nous engageons à les résoudre rapidement. Veuillez contacter directement notre équipe d'assistance dédiée à l'adresse [email protected]. Notre équipe est prête à vous aider à résoudre ce problème rapidement. Nous nous excusons pour toute frustration que cela a pu causer et vous assurons que nous travaillons à améliorer notre service client afin de mieux vous servir, ainsi que d'autres clients importants. Votre satisfaction est notre priorité et nous apprécions votre patience pendant que nous travaillons à améliorer votre expérience avec Jubilee. Merci d'avoir attiré notre attention sur ce point. Nous sommes impatients de résoudre vos problèmes et de vous fournir le service de haute qualité que vous méritez.

1 / 5 Share

July 16, 2024

We initially found this app to be full of glitches, especially when first installed. Moreover, it forces users to choose a plan before they can fully explore its features, which I find rather shady. The app advertises a free plan, but it doesn't seem to be accessible during the setup process and won't let you go further without plan.

Store

FITAMIN

Using app

6 days

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your feedback. I have reached out to you via email to resolve your concern. Please reach back to us so we can help you with this.

1 / 5 Share

July 8, 2024

It appears that they're illegally using your personal data, an unauthorized login was attempted to one of my emails, and shortly after (30 mins) I received a fake customer service email from them to that exact email address. Beware

Using app

About 1 year

Total reviews

1

Average rating

1.0

Developer Reply

I have reached out to you via email. Please response so we can resolve this for you. Thank you!

1 / 5 Share

Aug. 6, 2024

I did respond! It’s simple: just stop charging my credit card, please. I’ve already contacted Rochelle (Customer Support Manager) on 07/09/24, 07/10/24, 07/16/24, and 07/23/24, but Jubilee is still charging me! To make matters worse, every time you charge my credit card, I have to call the credit card company, and they say they need to issue a new card with a new number. It’s a huge hassle...PLEASE STOP IT!!! Initial review: I strongly advise against using the Jubilee.beauty Shopify App. Our experience with their service has been nothing short of frustrating and disappointing. We initially signed up for their free trial to test the app’s features. However, even after confirming with their attendant Rochelle via chat that the trial was canceled, they continued to charge my credit card. Despite multiple attempts to contact them, we received no response whatsoever. This demonstrates a clear lack of integrity and extremely poor customer service. They not only failed to honor the cancellation but also ignored our subsequent inquiries. If you value your time and money, avoid Jubilee.beauty Shopify App at all costs. There are plenty of other options available that provide reliable service and respect their customers.

Using app

About 13 hours

Total reviews

3

Average rating

3.7

Developer Reply

Hi! We have reached out to you via email. Please respond so we can resolve this for you as soon as possible. Thank you.

1 / 5 Share

April 2, 2024

Too expensive. More expensive than Mac and Nars. Would not recommend.

Using app

About 1 hour

Total reviews

3

Average rating

1.0

Developer Reply

Thank you for sharing your feedback with us. We sincerely appreciate you taking the time to provide your honest opinion. We understand your concerns about the pricing of our products. Our goal is to offer high-quality items that provide value and satisfaction to our customers. While we strive to maintain competitive pricing, we also focus on using premium ingredients and innovative formulations.We hope you might reconsider and give us another chance in the future. If you have any further suggestions or specific concerns, please feel free to reach out to us directly. We are always here to listen and improve. I would love to give you a discount. Feel free to reach out to me at [email protected]

1 / 5 Share

March 26, 2024

J'ai été prélever alors que l'appli et desinstaller je souhaite être remboursé

Store

BIKI

Using app

4 days

Total reviews

4

Average rating

1.0

Developer Reply

Salut. Je t'ai envoyé un e-mail. Veuillez me contacter à [email protected] afin que je puisse vous aider. Merci.

1 / 5 Share

Feb. 23, 2024

BE AWARE. THESE PEOPLE ARE SCAMMERS!! THEY CHARGED MY CARD WITHOUT MY AUTHORIZATION. I HAD A 14 DAY FREE TRIAL. LACK OF COMMUNICATION FROM MS.ROCHELLE. PLEASE DO NO PLACE YOUR CARD INFORMATION ON THIS APP. THEY WILL SCAM YOU AND WILL NOT REFUND YOU. AFTER NUMEROUS TIMES OF REACHING OUT I DECIDED TO TAKE ACTION TO SUE THEM. I AM NOT THE FIRST PERSON THEY HAVE DONE THIS TOO! THIS APP WILL BE SHUT DOWN.

Store

My Store

Using app

3 days

Developer Reply

Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration and inconvenience you have experienced. Please know that we value your feedback and are here to assist you in resolving this matter. We would like to investigate your case further and work towards a satisfactory resolution, including reviewing any charges and discussing a potential refund if applicable. Could you please provide us with your contact details or reach out directly to our support team at [email protected]? We aim to address this promptly and restore your trust in our service.

1 / 5 Share

Feb. 1, 2024

Definitivamente é uma enganação.

Using app

5 months

Total reviews

1

Average rating

1.0

Developer Reply

Obrigado por trazer suas preocupações à nossa atenção. Pedimos sinceras desculpas por qualquer frustração e inconveniente que você tenha experimentado. Saiba que valorizamos seu feedback e estamos aqui para ajudá-lo a resolver esse problema. Gostaríamos de investigar mais detalhadamente o seu caso e trabalhar para chegar a uma resolução satisfatória, incluindo a análise de quaisquer cobranças e a discussão de um possível reembolso, se aplicável. Você poderia nos fornecer seus dados de contato ou entrar em contato diretamente com nossa equipe de suporte em [email protected]? Nosso objetivo é resolver isso prontamente e restaurar sua confiança em nosso serviço.

1 / 5 Share

Feb. 12, 2024

Scammers !! Don’t trust this website they stole my card information and took 49$ from my card without me subscribing and they don’t want to cancel my subscription , when I asked them to cancel subscription they lied about cancelling it. also they do not want to give me my money back unless I remove this review so they scam everyone else. Such an unprofessional company and should be taken down because it’s the reason I’m not drop shipping at Shopify again .

Store

Shta

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there! Thank you for your feedback. For us to understand your concern, please feel free to reach out to us at [email protected]. I also sent you an email. -Rochelle

1 / 5 Share

Dec. 24, 2023

Store

Vegora

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there! Please let us know how we can assist you. I sent you an email so we can resolve this faster. You may reach out to me at [email protected]