All reviews

Rating Breakdown

  • 5
    60% (40 ratings)
  • 4
    7% (5 ratings)
  • 3
    3% (2 ratings)
  • 2
    3% (2 ratings)
  • 1
    25% (17 ratings)

Reviews with Text

  • 91% (60)
Review RSS Feed Review RSS Feed

1 / 5 Share

Dec. 1, 2025

this is a scam website. they have been charging me for services i cancelled and don't use. they are the same team as dropshiptool.io. stay away from these thieves.

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!

1 / 5 Share

Nov. 13, 2025

No easy way to cancel subscription and bad support. Still haven't canceled please don't give this place your information.

Store

My Store

Using app

About 1 month

Developer Reply

We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!

1 / 5 Share

Sept. 30, 2025

pulling off money and focring me out of a wallet to not have to pay subscription i canceled. sneaky payment method, had to cancel my debit card

Store

My Store

Using app

--

Developer Reply

We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!

1 / 5 Share

Sept. 2, 2025

I beg you to stay away from this app. They try to sell you spooky offers. Without showing you an active membership in your account as well as no invoice records they will charge your credit card monthly. Trying to reset your passwort will not help to regain access to your account and deleting the app from your shopify account will keep spooky subcriptions running. The customers service is not helpful at all. A lot of other reviews show that this happened to thousand others as well. This app is really useless and your subscriptions will run forever without possibilities to stop it. PLEASE STAY AWAY FROM THIS BAD APP!

Using app

14 minutes

Total reviews

1

Average rating

1.0

Developer Reply

We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!

1 / 5 Share

June 20, 2025

Easy to use. Not what I expected, I ordered a sample thinking I'd get to see my logo. Fair enough it's a sample no logo. But, it took a few weeks and some complaining to get the product delivered. I'm told you need to order 5 items to get the logo. Logo = brand = why I chose to try Jubile. My order of 5 products arrives with only 4 items in the package. And you guessed it no logo. Now I'm told that I need to order a quantity of 5 items to see my logo on the product. I have been misled and misinformed.

Using app

7 months

Total reviews

3

Average rating

3.7

Developer Reply

We're truly sorry to hear about your experience. Please allow us to make this right! One of our associates reached out via email to resolve this issue. Thank you!

1 / 5 Share

May 20, 2025

terrible customer service, lack on info, no way to cancel your subscription. Got on a chat and asked to cancel, all they did was send me a weird screenshot that was not reassuring at all.

Using app

26 minutes

Total reviews

1

Average rating

1.0

Developer Reply

We're truly sorry to hear about your experience. Our team has reached out to you via email and we look forward to sorting this out with you 🙏

1 / 5 Share

Dec. 17, 2024

I do not recommend this app or any app from the brand / company Innovation Labs. They bait and switch you with the pricing on the Shopify pages. They say free and then rope you into subscribing. No way to even view their products without subscription. I'd give -10 stars if I could for your team being snakes on the pricing. Shame on you.

Store

NoDrab

Using app

1 minute

Total reviews

5

Average rating

4.2

Developer Reply

We’re sorry to hear about your experience. Transparency and user satisfaction are priorities for us, and we take your feedback seriously. We'd like to sort this out and one of our associates reached out to you. Thank you!

1 / 5 Share

Oct. 11, 2024

the fact that you HAVE to give them your credit card information just to look at what products they offer ( and there aren't that many of them) is ridiculous. Then when you try to unsubscribe, it is a 5 to 10 minute process with tons of popups, being asked over and over if you are sure you want to cancel, being required to imput your password twice and type CONFIRM as well as telling them exactly why you are cancelling. It is unnecessarilly hard which makes it seem like the business is trying to use some shady tactics. It was a bad experience. I only wanted to look at the product catalog and i got charged $1.99 from JUBILEE DROPSHIP for that.

Using app

30 minutes

Total reviews

3

Average rating

3.3

Developer Reply

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We aim to provide the best service and products to our customers. If you could share more about what went wrong, we would greatly appreciate it. Your insights will help us improve. Please reach out to us directly at [email protected], and we’ll do our best to resolve the issue.

1 / 5 Share

Sept. 29, 2024

I was try a trial with them and they ask me to put my debit card to confirm trial , my trial ended and i didn’t subscribe to any plan , but they try about 4 or 5 times to withdraw subscription fees , when i contact them to slove this issu they tell me that i have a subscription but i prove that i haven’t any active subscription on my account with a screen shot , then they till me they will cancel the subscription but it doesn’t happened till now , and they still try to withdraw fees every 2 days

Using app

5 days

Total reviews

1

Average rating

1.0

Developer Reply

I sincerely apologize for the frustration you’ve experienced regarding your subscription fees. Unfortunately, we couldn’t find an email related to the information you provided. I’ve sent a message to our team to help resolve this issue for you and have also emailed you directly. Please feel free to respond, and I assure you that we will get this fixed for you. You can also reach us at [email protected] if you need further assistance. Thank you for your understanding!

1 / 5 Share

Sept. 8, 2024

need to give them your credit card to browse products lol

Using app

3 minutes

Total reviews

2

Average rating

1.0

Developer Reply

Sorry to hear that your experience with our app was not up to par! We understand that requiring credit card information to browse products can be frustrating and we apologize for any inconvenience this may have caused. At Jubilee, we're committed to providing a seamless and secure shopping experience, but we clearly missed the mark in this case. We'd love to make it right and would be happy to help you resolve the issue. Could you please DM us with more details so we can assist you further?

1 / 5 Share

Aug. 22, 2024

Using app

5 months

Total reviews

4

Average rating

3.8

Developer Reply

Thank you for taking the time to leave a review. We're sorry to hear that your experience with us didn't meet your expectations. We'd love to hear more about what happened and how we can improve. If you're willing, please feel free to reach out to us directly and we'll do our best to address any issues you encountered. Your feedback is valuable to us, and we're committed to providing the best possible service to our customers. Kindly reach out to us via email at [email protected] to get this resolved.

1 / 5 Share

July 8, 2024

It appears that they're illegally using your personal data, an unauthorized login was attempted to one of my emails, and shortly after (30 mins) I received a fake customer service email from them to that exact email address. Beware

Using app

About 1 year

Total reviews

1

Average rating

1.0

Developer Reply

I have reached out to you via email. Please response so we can resolve this for you. Thank you!

1 / 5 Share

Aug. 6, 2024

I did respond! It’s simple: just stop charging my credit card, please. I’ve already contacted Rochelle (Customer Support Manager) on 07/09/24, 07/10/24, 07/16/24, and 07/23/24, but Jubilee is still charging me! To make matters worse, every time you charge my credit card, I have to call the credit card company, and they say they need to issue a new card with a new number. It’s a huge hassle...PLEASE STOP IT!!! Initial review: I strongly advise against using the Jubilee.beauty Shopify App. Our experience with their service has been nothing short of frustrating and disappointing. We initially signed up for their free trial to test the app’s features. However, even after confirming with their attendant Rochelle via chat that the trial was canceled, they continued to charge my credit card. Despite multiple attempts to contact them, we received no response whatsoever. This demonstrates a clear lack of integrity and extremely poor customer service. They not only failed to honor the cancellation but also ignored our subsequent inquiries. If you value your time and money, avoid Jubilee.beauty Shopify App at all costs. There are plenty of other options available that provide reliable service and respect their customers.

Using app

About 13 hours

Total reviews

3

Average rating

3.7

Developer Reply

Hi! We have reached out to you via email. Please respond so we can resolve this for you as soon as possible. Thank you.

1 / 5 Share

April 2, 2024

Too expensive. More expensive than Mac and Nars. Would not recommend.

Using app

44 minutes

Total reviews

3

Average rating

1.0

Developer Reply

Thank you for sharing your feedback with us. We sincerely appreciate you taking the time to provide your honest opinion. We understand your concerns about the pricing of our products. Our goal is to offer high-quality items that provide value and satisfaction to our customers. While we strive to maintain competitive pricing, we also focus on using premium ingredients and innovative formulations.We hope you might reconsider and give us another chance in the future. If you have any further suggestions or specific concerns, please feel free to reach out to us directly. We are always here to listen and improve. I would love to give you a discount. Feel free to reach out to me at [email protected]

1 / 5 Share

Feb. 1, 2024

Definitivamente é uma enganação.

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Obrigado por trazer suas preocupações Ă  nossa atenção. Pedimos sinceras desculpas por qualquer frustração e inconveniente que vocĂŞ tenha experimentado. Saiba que valorizamos seu feedback e estamos aqui para ajudá-lo a resolver esse problema. GostarĂ­amos de investigar mais detalhadamente o seu caso e trabalhar para chegar a uma resolução satisfatĂłria, incluindo a análise de quaisquer cobranças e a discussĂŁo de um possĂ­vel reembolso, se aplicável. VocĂŞ poderia nos fornecer seus dados de contato ou entrar em contato diretamente com nossa equipe de suporte em [email protected]? Nosso objetivo Ă© resolver isso prontamente e restaurar sua confiança em nosso serviço.

1 / 5 Share

Dec. 21, 2023

A truly unfortunate experience. The idea is good. The execution unfortunately not. Racked up 49 customer orders over a week, couldn't place orders at all in their app. Tried clearing cache, different browsers, different devices and their tech team just couldn't get it working within a reasonable amount of time. Unfortunately will have to refund these customer's orders since Jubilee could not get their act together. The only bright side is they are responsive but that only goes so far if your service doesn't work in the first place. First app that we've had an actual bad experience with. It's a shame but we have to cut our losses and move forward.

Using app

7 days

Total reviews

1

Average rating

1.0

Developer Reply

Sorry for the inconvenience. We'll be happy to resolve this for you. Please reach out to us at [email protected]. -Rochelle

1 / 5 Share

Feb. 9, 2023

very bad app. not even professional designers, take a long time to get own designer subscription paid as a pro and then deleted from Shopify, but the subscription still goes on, till you need to install the app again and remove a subscription from their application, not automatically from Shopify. and of course still no refund.

Using app

10 days

Total reviews

4

Average rating

4.0

Developer Reply

Hi there! Sorry you had to go through all of that! Please reach out to me at [email protected] so I can assist you with your request. - Rochelle