Jubile:Makeup Beauty Cosmetics

April 15, 2025

The app forces you to put in credit card and sign up for account for $1 and opt into the monthly charges after the $1 trial in order to even to see what products they have to offer. I asked many times in chat what their skincare products were and they said they have many and to sign up to see. Once we put in the credit card we then see they only have 1 skincare product and a very limited number of products at all. The help chat also said it is very simple to just cancel you can simply just let them know in the chat and they will cancel immediately. I then asked them to cancel and they said they need you to go in and cancel following a number of inconvenient steps trying to dissuade cancellations from the monthly charges. All in all I applaud them for the concept and wish them nothing but the best. I simply think that the handling of onboarding recurring customers and cancellation process is done in poor taste.