Juphy: AI Chatbot (ChatGPT)
24/7 AI chatbot for after-hours store assistance - Juphy AI
Rating
5.0
feedback
12
chart
#1,496
All reviews
Rating Breakdown
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Sept. 8, 2024
Honestly, Juphy has been incredible for our customer support. It’s cut costs and made life so much easier by handling 24-hour support. Most of the time, customers' questions have answers somewhere on our website, like in the FAQ or product details. Juphy’s AI swoops in, scans everything, and learns those answers, saving us about 70% of the time we used to spend on these repetitive queries. For the questions that still need a human touch, Juphy smartly routes them to our team, so we’re always giving our customers top-notch assistance. One feature I absolutely love is that I can train Juphy with my own answers. This means that when there’s a question not covered on the site, I can update Juphy to handle it next time. It’s reassuring to know that customers are getting the best help possible, even when I’m not directly involved.
Sept. 4, 2024
I recently incorporated the Juphy AI Chatbot into my Shopify store and the results have been nothing short of remarkable. From the seamless quick setup that required no technical skills to the chatbot's intuitive understanding of my product catalog, Juphy has transformed my customer service and sales process.
Thank you for sharing! We're so glad to hear that Juphy AI has made such a positive impact on your store.
Aug. 29, 2024
Juphy has been a game-changer for our Shopify store. Before implementing Juphy, our customer service team was overwhelmed with inquiries about product details and subscription plans. This time-consuming task diverted their attention from more complex issues, ultimately impacting customer satisfaction. Juphy's AI chatbot has effectively addressed this problem. As a LATAM business, we serve customers from diverse backgrounds who speak SPANISH. Juphy's ability to communicate effectively in multiple languages has been instrumental in providing a seamless customer experience for all.
Thank you for your review! We're thrilled to know Juphy is making a difference for your team and customers. We're here to help you continue providing excellent service across LATAM!
Aug. 27, 2024
Juphy has given me a an around the clock sales assistant, who knows everything on my store, language is easily retrainable and every time I’ve reached out to customer support they’ve responded promptly and been able to do exactly what I was after. Highly recommend
Thank you for your kind words! It's great to hear that Juphy has been a valuable asset to your store. Our team is always here to support you!
June 14, 2024
We have been using Juphy for some time, and I am thoroughly impressed with the support and educational resources provided by the team behind it. They are responsive and helpful. We provide training to the AI in the background to ensure it delivers accurate responses. As a result, the AI has started giving much more precise answers. One of the most beneficial aspects is that Juphy can respond to our customers almost as accurately as we would, even outside our working hours. This has been incredibly valuable for our team. We are pleased with the performance and the positive impact it has had on our customer service. We are satisfied with the improvements and the overall performance of the app. Kudos to the team for their dedication and hard work! :)
Thank you for this amazing review, House of Silk Team! We're thrilled that Juphy has enhanced your customer service and that our support has been helpful. It's great to hear you're happy with Juphy's performance outside business hours. We appreciate your kind words and will keep striving to deliver the best experience!
June 26, 2024
Seems a great product that I would love to integrate into my store. Easy to set up and worked well. I like to be able to step away from my shop to relax , and lovely to know that any questions are being answered! Customer support seems pretty good too. Unfortunately not enough demand in my shop in Norway for it yet, but something I will install again in future when traffic is higher!
We appreciate your feedback! We look forward to supporting you again when the time is right for your shop. Until then, we're here whenever you need us!
June 3, 2024
MUST HAVE!! This helps with more organization as well.
Thank you for your positive review! We're glad Juphy is helping you stay organized. We appreciate your support!
May 30, 2024
Juphy handles everything for me! It can even suggest the right product to the buyer, ensuring I don't miss out on potential sales.
Thank you! We're delighted that Juphy is handling your needs and boosting your sales with product recommendations. Your satisfaction is our priority!
March 27, 2024
Juphy is great. You can manage all social accounts under your workspace very easily. Also they'll give you access to Shop Assistant which saves you a ton of time and you use your support rep for anything else. it works pretty great with Shopify giving all details to customers. So happy...
Cheers for the review! It’s so exciting to hear that Juphy is saving you time with the AI Shopping Assistant and simplifying your social accounts management!
March 23, 2024
Delighted with this app! I have more than 13 years of experience in e-commerce, and my main issue is (was) that I couldn't answer all the potential buyer's messages 24/7 mainly because of the time zone difference. Juphy is literally doing everything instead of me! It can even recommend an appropriate product to the buyer so I don't lose potential sales anymore! Easy 5-star review!
Many thanks for the kind words! We're proud to have earned your 5-star review with Juphy! It means a lot coming from someone who is so experienced in e-commerce.
March 7, 2024
The customer support team is very responsive. Cem and Irem were very helpful in implementing Juphy quickly. We really like the fact that we can test the chatbot multiple times and train the answers before publishing it on our website. Juphy’s dashboard is also very clean and easy to use. It’s amazing that we can also manage all social media conversations together with the chatbot in a single dashboard
Thank you for the wonderful feedback! We're delighted to hear that Juphy is meeting Love on Friday’s needs. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help anytime!
March 1, 2024
We recently installed Juphy and the first impression is great! We tested the answers of the chatbot many times before publishing it on our website and it’s nothing like the chatbots we tried before! It quickly synced our entire product catalog in seconds and instantly learned all about our products! It can really respond like a human, and it’s great that Juphy can give personalized product recommendations. The team already loved Juphy and we’re sure that it’s truly going to decrease our customer support workload especially outside of office hours!
Thank you for the fantastic review, PSC Team! We're thrilled to hear that Juphy has made a positive impression and is already proving to be an asset to your team. If you ever need assistance or have any questions, feel free to reach out to us anytime.