Kangaroo: Loyalty and Rewards
Reward customer loyalty and boost sales with Kangaroo
Rating
4.8
feedback
47
chart
#2,336
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
70%
-
More than a year
28%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and seamless communication with the support team. Customers appreciate the ease of use of the loyalty program and the helpfulness of the team in setting it up. The app is described as a game-changer for businesses, offering customization options and integration with other platforms like Lightspeed and Klaviyo. Users also highlight the responsiveness of the support team, particularly mentioning team members like Mario, Theresa, and Charbel for their exceptional assistance. However, there was one negative review that criticized the lack of detailed communication regarding an issue that affected Shopify purchases.
Highlights
Review RSS Feed
All reviews
Nov. 20, 2025
I’ve had an amazing experience working with this loyalty program. Their customer service is truly exceptional, they’re always available, quick to reply and consistently follow up to make sure everything is running smoothly. They’ve been incredibly helpful and supportive throughout the whole process. Definitely a five-star team!
Store
My Store
Using app
4 minutes
Nov. 19, 2025
Best loyalty program ! over 15k products, and it works automatically without any interruptions. If there's an issue, maybe 3-4 in 9 years, they are corrected in such a timely manner that it impresses.
Nov. 11, 2025
Something happened that disabled Shopify purchases from rewarding points to my customers. They were able to fix it, but couldn't tell me: A) When it happened. B) How many customers and transaction were affected. C) The timeframe this occured in. D) Why it even happened to begin with, or if it could happen again. Their communication is vague, unhelpful, and did nothing to aid me or my customers in repairing the damage.
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