Kangaroo: Loyalty and Rewards
Reward customer loyalty and boost sales with Kangaroo
Rating
4.8
feedback
47
chart
#2,203
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
70%
-
More than a year
28%
Reviews Summary
The reviews for this loyalty program app are overwhelmingly positive, with users praising the exceptional customer service provided by the team. Customers highlight the quick response times, helpfulness, and supportiveness of the team members, particularly mentioning individuals like Charbel, Theresa, Mario, and Nadim. The app is commended for its ease of use, seamless integration with Shopify, and effectiveness in increasing customer engagement and loyalty. Users appreciate the personalized incentives, smooth communication, and the ability to customize rewards to suit their business needs. However, there is one negative review that mentions vague communication and lack of transparency regarding an issue with Shopify purchases not rewarding points to customers.
Highlights
Review RSS Feed
All reviews
Nov. 20, 2025
I’ve had an amazing experience working with this loyalty program. Their customer service is truly exceptional, they’re always available, quick to reply and consistently follow up to make sure everything is running smoothly. They’ve been incredibly helpful and supportive throughout the whole process. Definitely a five-star team!
Store
My Store
Using app
4 minutes
Nov. 19, 2025
Best loyalty program ! over 15k products, and it works automatically without any interruptions. If there's an issue, maybe 3-4 in 9 years, they are corrected in such a timely manner that it impresses.
Nov. 11, 2025
Something happened that disabled Shopify purchases from rewarding points to my customers. They were able to fix it, but couldn't tell me: A) When it happened. B) How many customers and transaction were affected. C) The timeframe this occured in. D) Why it even happened to begin with, or if it could happen again. Their communication is vague, unhelpful, and did nothing to aid me or my customers in repairing the damage.
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