Kangaroo: Loyalty and Rewards
The reviews are overwhelmingly positive and consistently praise the app’s customer support, ease of use, and flexibility. Many merchants say the team is responsive, knowledgeable, patient, and proactive in helping with onboarding, setup, troubleshooting, and custom requests. Users also highlight that the loyalty program is easy to customize, integrates well with Shopify and POS systems, and helps improve customer engagement, repeat purchases, and overall business growth. The main negative feedback is limited, but one reviewer reported a serious issue where Shopify purchases stopped rewarding points and said the support response lacked transparency about what happened, how many customers were affected, and whether it could recur. A few reviews also mention that POS setup can be tricky because of Shopify limitations, though Kangaroo support helps work through it. Overall, the sentiment is strongly favorable, with support quality and loyalty functionality standing out as the app’s biggest strengths.
Review RSS feed
Best loyalty program thank you Kangaroo
the staff at kangaroo were very helpful from onboarding to a few years later whenever we have questions or need help setting up anything in the back end. Always friendly and quick to reply/implement a solution.
great support and helped me a lot to reach my goals on my website!
Kangaroo has been an excellent addition to our Shopify store. The app is intuitive, flexible, and straightforward to customize around our brand and customer base. Its integration with our POS system has been especially valuable, allowing us to offer a consistent loyalty experience whether customers shop online or in-store. Highly recommended for businesses looking to create a seamless rewards experience across both online and in-store shopping.
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