Rating

4.6

feedback

136

Reviews

chart

#1,652

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    3%
  • Less than a month
    21%
  • Less than a year
    68%
  • More than a year
    7%

Reviews Summary

Katana, an inventory management app for Shopify, has received mostly positive reviews from users. Users appreciate the powerful features, seamless onboarding experience, and excellent customer service provided by the app. The app is praised for its intuitive interface, ease of use, and ability to streamline operations for product-based businesses. Users also highlight the helpfulness of the onboarding specialists and the overall effectiveness of the platform in tracking inventory and managing production processes. However, there are some negative reviews mentioning sudden price increases, glitches in the system, and issues with billing. Some users have expressed frustration with the pricing changes and lack of certain features.

Highlights

Positive reviews highlight powerful features, seamless onboarding, and excellent customer service
Users appreciate the intuitive interface and ease of use for product-based businesses
Negative reviews mention sudden price increases, glitches in the system, and issues with billing

Rating Breakdown

  • 5
    79% (108 ratings)
  • 4
    12% (17 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (3 ratings)
  • 1
    5% (7 ratings)

Reviews with Text

  • 99% (135)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Sept. 23, 2025

very powerful app, that covered all of our needs and more. We had a great onboard experience. You'll be assigned an onboard specialist who is widely available to support you and answer questions. Taylor Hagel was our onboard specialist and he knew the software inside and out and communicated very well.

Store

Prism

Using app

4 months

Total reviews

4

Average rating

5.0

4 / 5 Share

Aug. 19, 2025

The integration is very simple and easy to set up! I wish we could carry tags from Shopify to Katana as well as delay the synch, so it is not automatic. However, we were able to find work around and the app works great overall.

Store

Jupiter

Using app

6 months

Total reviews

13

Average rating

4.9

5 / 5 Share

Aug. 14, 2025

Intuitive interface, seamless onboarding and amazing customer service!

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 29, 2025

My experience using Katana for the last month has been incredible. The way it is set up makes it easy to understand and learn quickly. If you have a small-mid sized product based business, this will probably be a great ERP solution for you. Also, my onboarding coach Eugene was great at walking me through my many questions, and different scenarios that Katana could work for our company. Ask for him if you decide to get Katana, you won't be disappointed.

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 27, 2025

We’re a new user to Katana and have recently integrated it with Shopify. All indications suggest that this integration is a fantastic solution, eliminating the need for manual data entry and enhancing the accuracy of orders. As we gain more experience with the intricacies of the integrations, we’ll share more insights and feedback. For now, it’s an excellent start.

Using app

About 2 months

Total reviews

1

Average rating

5.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more