Rating

3.8

feedback

85

Reviews

chart

#3,366

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    2%
  • Less than a month
    6%
  • Less than a year
    54%
  • More than a year
    33%

Reviews Summary

Kin Custom has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted in the reviews include the high quality of products, variety of options, responsive customer service, reliable shipping times, and the ability to customize branding and packaging. Customers appreciate the range of products offered, such as bags, hoodies, footwear, and more. The app is praised for being user-friendly and suitable for drop shipping businesses. However, negative feedback revolves around issues with the user interface, customer service responsiveness, order fulfillment processes, and limitations in product offerings. Some users have experienced difficulties with sizing, communication with the company, and the lack of certain features like integrations with online marketplaces and advanced design editors. Despite these drawbacks, many customers still find value in Kin Custom's products and services.

Highlights

High quality products and variety
Responsive customer service and reliable shipping
User interface and customer service issues
Product limitations and lack of features
Sizing and communication challenges

Rating Breakdown

  • 5
    45% (38 ratings)
  • 4
    11% (9 ratings)
  • 3
    14% (12 ratings)
  • 2
    15% (13 ratings)
  • 1
    15% (13 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Oct. 15, 2024

As a student, I've been exploring part-time income opportunities. My love for fashion led me to discover drop shipping, which appealed to me because it requires minimal upfront investment and eliminates the hassle of managing inventory or shipping. I came across Kin Custom's white label products and was impressed by the variety they offer. After receiving my first order, I was happy with the quality of the products, and the shipping time was pretty good too.

Store

My Store

Using app

--

4 / 5 Share

May 30, 2024

I've used KC as my sole vendor for years based on quality and shipping expertise. They are always quick to resolve any issues I've encountered and are willing to keep their systems updated to ensure a smooth integration between their app and the shopify system. I like their product selection and hope to see them expand their children's offerings.

Using app

About 3 years

Total reviews

2

Average rating

4.0

Developer Reply

Dear Push for Progress, Thank you for your review! We truly appreciate the time you took to share your thoughts and experiences! We are happy to hear that you've had great experiences with our client services team, our Shopify app, and that you are enjoying our product selection. If you have a moment, you can submit your suggestions regarding the children's offerings on our official feedback form here: https://www.kincustom.com/customer-feedback-request. Thank you once again for your feedback and for being a valued member of the Kin Custom community.

2 / 5 Share

March 17, 2024

Kin customs has some great products but their UI is clunky and they have some odd requirements after completing a design which further deteriorates the user experience. If Kin Customs completely revamped the user experience, they would be in my top 5 POD providers. I can't recommend this app, simply because of the user experience when there are platforms like Printify and Printful with vastly better user experiences. From a product perspective, I think Kin Customs is great. The app is preventing me using their platform though.

Store

Luvo

Using app

3 months

Total reviews

5

Average rating

4.2

5 / 5 Share

Feb. 22, 2024

We've used KC for almost a year. It took a little time in the beginning to learn the design process, but there is no doubt it is worth the time. The quality of the products and the colors that are reproduced are fantastic. It has raised the level of our brand working with KC. The bags, the hoodies, the cropped hoodies (really amazing), the footwear are all loved by our customers. We would also add that the customer service has always been responsive, and the ship times are very reliable. KC also keeps adding new products, which is a good sign that we can continue to grow with them. Easy 5-stars.

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Mark Lindsay Collection, Thank you for taking the time to leave us a review about our products and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom. Keep on creating! Kin Custom

5 / 5 Share

Feb. 13, 2024

Products are great quality and customer service is excellent. I love the branded packaging options and 3 shipping methods available to my customers.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Blessedfootforward, Thank you for taking the time to leave us a review and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom. Keep on creating! Kin Custom

All reviews

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