Rating

2.8

feedback

24

Reviews

chart

#6,773

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    8%
  • Less than a day
    8%
  • Less than a month
    8%
  • Less than a year
    42%
  • More than a year
    29%

Reviews Summary

The reviews for the Kin Custom Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the quality of products, responsive customer service, branded packaging options, and the ability to offer custom logo labeling. However, negative aspects mentioned by users include difficulties with the user interface, clunky UI, lack of integration with automatic payments, limited product selection, issues with color accuracy in prints, and challenges with customer service responsiveness and communication. Some users also expressed concerns about the payment process, product quality, and the inability to ship to P.O. boxes.

Highlights

Mixed feedback with positive and negative aspects highlighted
Quality of products and branded packaging
User interface and integration issues
Customer service responsiveness and communication challenges
Payment process and product quality concerns

Rating Breakdown

  • 5
    46% (11 ratings)
  • 4
    17% (4 ratings)
  • 3
    8% (2 ratings)
  • 2
    21% (5 ratings)
  • 1
    8% (2 ratings)

Reviews with Text

  • 100% (24)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

Dec. 1, 2025

Doesn't integrate with automatic payments when an order is placed by a customer from the website. I must manually go to KIN and pay for each order before the order can be placed into production. This is a problem when many orders are coming in.

Using app

--

Total reviews

4

Average rating

3.3

1 / 5 Share

Sept. 9, 2025

This app is bad, can't change colors and if you can change merch colors its hard and nothing this simple should be this hard. Don't waste your time, do not download this app.

Using app

13 minutes

Total reviews

1

Average rating

1.0

4 / 5 Share

May 30, 2024

I've used KC as my sole vendor for years based on quality and shipping expertise. They are always quick to resolve any issues I've encountered and are willing to keep their systems updated to ensure a smooth integration between their app and the shopify system. I like their product selection and hope to see them expand their children's offerings.

Using app

About 3 years

Total reviews

3

Average rating

4.3

Developer Reply

Dear Push for Progress, Thank you for your review! We truly appreciate the time you took to share your thoughts and experiences! We are happy to hear that you've had great experiences with our client services team, our Shopify app, and that you are enjoying our product selection. If you have a moment, you can submit your suggestions regarding the children's offerings on our official feedback form here: https://www.kincustom.com/customer-feedback-request. Thank you once again for your feedback and for being a valued member of the Kin Custom community.

2 / 5 Share

March 17, 2024

Kin customs has some great products but their UI is clunky and they have some odd requirements after completing a design which further deteriorates the user experience. If Kin Customs completely revamped the user experience, they would be in my top 5 POD providers. I can't recommend this app, simply because of the user experience when there are platforms like Printify and Printful with vastly better user experiences. From a product perspective, I think Kin Customs is great. The app is preventing me using their platform though.

Store

Luvo

Using app

2 days

Total reviews

6

Average rating

4.2

5 / 5 Share

Feb. 22, 2024

We've used KC for almost a year. It took a little time in the beginning to learn the design process, but there is no doubt it is worth the time. The quality of the products and the colors that are reproduced are fantastic. It has raised the level of our brand working with KC. The bags, the hoodies, the cropped hoodies (really amazing), the footwear are all loved by our customers. We would also add that the customer service has always been responsive, and the ship times are very reliable. KC also keeps adding new products, which is a good sign that we can continue to grow with them. Easy 5-stars.

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Mark Lindsay Collection, Thank you for taking the time to leave us a review about our products and giving our customer service praise! We will be sure to share the shoutout and so glad you are enjoying the great benefits of Kin Custom. Keep on creating! Kin Custom

All reviews

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