Klarna On‑Site Messaging
Convert more sales with flexible payment option messaging.
Rating
2.6
feedback
203
chart
#1,356
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
9%
-
Less than a month
24%
-
Less than a year
42%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify App highlight several common issues faced by users. Many users have reported difficulties in installing the app, encountering errors, and experiencing a lack of support from customer service. Issues such as app not functioning properly, widgets not showing up on the live site, and challenges with integrating badges have been mentioned frequently. Users have expressed frustration with the unresponsiveness of customer support and the app's overall reliability. However, some users have found the app useful and easy to use, suggesting room for improvement in terms of functionality and support services.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 6, 2024
Super easy to se up in 2 minutes. Would recommend to anybody. No idea why there are 1 star reviews.
April 7, 2024
Doesn't work. Even though I've installed the ad blocks in my theme, and they appear in the preview, they do not show up on the live site. I'm using the Dawn theme.
Thank you for your review. Depending on the settings in the app On-Site Messaging will show to customers located in the country that matches what is on your Klarna agreement used for the store. You can use for example VPN to simulate this. Checking your website now Klarna On-Site Messaging appears clearly using a US VPN, while when using a European VPN it would not which would be expected behaviour. If you have further feedback we would love to hear from you on [email protected].
April 3, 2024
It’s too bad. After the new template was renovated, there was a Klarna installment module in the preview, but the website client couldn’t see it at all. It was a serious bug. There was no reply to the customer service email.
Thank you for your review! I can see our merchant support is currently helping you look into this as it would appear the placement requested is already visible on the product page. I recommend forwarding any further concerns straight to [email protected] and we are happy to keep supporting you from there. Have a lovely day!
March 28, 2024
Normally I love the badges but it is so complicated to integrate them. Other marketing apps are so much easier use. I couldnt integrate the announcement bar, a fiver freelancer couldnt help me either.
Thank you for your review! We'd love to support you with this. I wasn't able to see an existing support ticket with us so if you could reach out to us on [email protected] we'd be happy to take a look at this for you. Have a lovely day!
March 25, 2024
It simply does not work.
Thank you for your review! We can see that you are in contact with our support regarding this and we will continue supporting you through the installation process. Have a lovely day!
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