Klarna On‑Site Messaging
Convert more sales with flexible payment option messaging.
Rating
2.2
feedback
116
chart
#1,990
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
16%
-
Less than a month
31%
-
Less than a year
34%
-
More than a year
8%
Reviews Summary
The reviews for the Klarna Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the ease of advertising Klarna's monthly payment plan on the product page and the helpful support received from the team, particularly from individuals like Teodora and Nicole. However, negative themes that emerge from the reviews include difficulties in customization, lack of responsiveness from support, issues with installation, and challenges with integrating Klarna with Shopify Payments. Users have reported problems with chargebacks, lack of transparency in the appeal process, and high fees associated with the app.
Highlights
Review RSS Feed
All reviews
Feb. 4, 2026
I used Klarna via Shopify Payments and lost both the goods and the money after a chargeback, despite confirmed delivery and full evidence provided (tracking number and customer correspondence). The customer kept the product and received a refund, while I was charged additional fees. Klarna offers no real protection for merchants, no transparent appeal process and no accountability. Support only redirects between Klarna and Shopify, with no concrete solution. This payment method shifts all risk onto the seller and is unsafe for any serious business.
Jan. 28, 2026
Great way to advertise Klarna monthly payment plan on product page. Works nicely and automatically with Shopify Payments Klarna payment method. Took one star off as it lacks the ability to change if the text for the placement "credit-promotion-auto-size" is left, center or right. By default it is at center but for our store text to the left would've resulted in cleaner look.
Nov. 16, 2025
Thank you for your review! Sorry to hear you did not have a great experience. We would love to hear more feedback from you to improve your app, please could you share this with us by emailing [email protected]?
Nov. 14, 2025
son unos impresentables, llevo mas de un mes diciendo que necesito cambiar la cuenta y no hay forma envie 400 correos , 3000 llamadas y no son capaces de cambiar la cuenta ni de bloquear los pagos. Me deben mas de 4 pagos ya que les llevo avisando mas de un mes.
Oct. 4, 2025
I am unable to customize the colors of “Credit Promotion Auto Size,” even after writing to Klarna's support team and Shopify contacting them on my behalf as requested by Klarna. Furthermore, I must mention that the “customize” button does not function.
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