Klarna On‑Site Messaging
Convert more sales with flexible payment option messaging.
Rating
2.3
feedback
111
chart
#1,676
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
16%
-
Less than a month
31%
-
Less than a year
35%
-
More than a year
6%
Reviews Summary
The reviews for the Klarna Shopify App highlight several common themes. Users have reported issues with installation errors, glitches, high fees, and difficulties in uninstalling the app. Many users have expressed frustration with the lack of support and ineffective customer service. Some positive reviews mention successful installations after receiving assistance from specific support team members. Overall, the app seems to have significant challenges in terms of functionality, support, and user-friendliness, leading to a high number of negative ratings and experiences.
Highlights
Review RSS Feed
All reviews
Sept. 29, 2025
Errors upon installing the app and connecting it to MID. Unusable at the present. I've uninstalled, re-installed and attempted to re-integrate it many times.
Sept. 5, 2025
Useless application, unable to display the dynamic payment badge multiple times, the support is completely useless.
Aug. 15, 2025
Glitchy. Not easy to uninstall (try to lock you in). High fees for what it is. Seems impossible to: 1. Remove the payment option from checkout 2. Remove banner from product pages AVOID.
Thank you for your review. Sorry to hear you had trouble uninstalling the app. The uninstallation process is the same as for any other Shopify app, you uninstall the app from within your Shopify apps with a few clicks. We would love to hear more if there was anything unexpected about this, or if our guidance on this process could be improved.
July 21, 2025
Very bad, installed the plugin but it doesn't show staging information
Hello, Thank you for your review! We'd love to understand better the functionality you were hoping to see - could you please reach out to us on merchant@klarna.com with more information and we'd be happy to advise further? Thank you in advance!
June 14, 2025
WARNING! Do not use Klarna with Shopify payments! If a customer reports a return in Klarna it automatically comes through as a dispute due to a Shopify error. Even after providing the evidence with a dispute they are always automatically 'lost' because it isn't a real dispute (but created by a software error) Check this community thread for people loosing hundreds or even thousands due to this issue https://community.shopify.com/c/payments-shipping-and/shopify-opens-disputes-for-returns-via-klarna-payments/m-p/2824337 Shopify support claim nothing can be done from their end about 'disputes' although it is their error that creates it. On our store Klarna as an independent payment platform does not create this issue, it is specifically related to it being used with Shopify payments.
Hi Gathershop, Thanks for your feedback! Shopify is aware of this issue and is actively working on this with their payments partner and Klarna. We expect that there will be improvements to the disputes issues in the coming months. If you believe a dispute has been mishandled, can you reach out to us at merchant@klarna.com so that we can understand the context? Thanks. We hope that in the future you will consider updating this review to reflect your experience with the On-site Messaging app, which is not related to payments.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more