Klarna On‑Site Messaging
Convert more sales with flexible payment option messaging.
Rating
2.6
feedback
222
chart
#84
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
20%
-
Less than a month
41%
-
Less than a year
25%
-
More than a year
3%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, some users found the app easy to install and integrate with their Shopify store. They appreciated the simplicity of the setup process and the ability to share the news with their customers. However, on the negative side, many users experienced issues with the app not working properly, especially in terms of translation for German customers and displaying Klarna messages. The support from the app provider was also a major concern, with multiple users mentioning long response times, lack of helpful assistance, and confusion in resolving issues. Additionally, some users faced challenges with the installation process, leading to frustration and disappointment.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 19, 2025
I should have taken heed of the other 1-star reviews. I almost never leave reviews, but in this case, I feel I have to - to help others avoid wasting time and energy. Despite spending over 4 months actively trying to integrate Klarna with my Shopify store - including countless emails, troubleshooting steps, and back-and-forth with support - the experience was one of the most frustrating and unproductive I’ve encountered. Despite countless emails, screenshots, and explanations, the app never functioned properly - and support continuously offered surface-level responses without resolving the issue. The app lacks clarity, error messaging is non-existent, and the support process is incredibly inefficient. I’ve removed Klarna from my store and will moving to another provider. I strongly recommend others avoid this app unless you’re prepared to spend months troubleshooting with little to no progress.
April 11, 2025
UPDATE: after reaching out, Klarna support has solved the issues in a proficient manner, special thanks to Teodora and Nicole for the help!
We are so happy we could help! Thank you for leaving us this review.
March 16, 2025
It works only with last updated theme. easy to install
Thank you for taking the time to leave us this review! We appreciate you being part of the Klarna community.
March 4, 2025
Same experience as other users: the app doesn't work and the customer is nowhere to be found. Opened a ticket 8 days ago... The app used to work on our store, but wouldn't translate for German customers. We were advised to reinstall it, which completely broke it.
Hello, We regret that it has taken us longer than expected to respond to your ticket. We are requesting collaborator access so that we can help resolve this issue ASAP.
Feb. 28, 2025
Wtf...i lose my time.
Hi there! We sorry to hear that you had a frustrating time using this app. We would love to assist you - can you reach out to merchant@klarna.com so that we can help resolve any blockers? Thanks!
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