Urban Inc review for Klaviyo: Email Marketing & SMS
Jan. 8, 2024
Klaviyo is amazing for email marketing, with two major exceptions that negate any positive, to the point that this review is one star. For starters, there is not a way to easily make email templates that work well with both dark mode, and normal email display settings. The second, and far worse issue, is their customer service. I have never in my life experienced worse customer service. There is no way to contact them unless you pay, and even then it is borderline impossible to receive a response. Given that they are the only email marketing service on Shopify that works in tandem with almost every app, I have no choice but to recommend them; but it does not come without a horrendous experience.
We appreciate your feedback, and we're sorry to hear about your challenges. We apologize for any inconvenience with email template compatibility and customer service. If you haven't had the chance, our Customer Education team has a couple of great resources; this being one of them (https://help.klaviyo.com/hc/en-us/articles/360049181631), and there is also a chrome extension from litmus that works with Klaviyo (https://help.litmus.com/article/594-litmus-klaviyo-guide). We'll certainly take your concerns into consideration as we are continuously improving our product. If there's anything specific you'd like us to address, please provide more details. We value your input and aim to enhance your experience with Klaviyo.
Power smarter digital relationships with email marketing & SMS