Klaviyo: Email Marketing & SMS
Power smarter digital relationships with email marketing & SMS
Rating
4.6
feedback
2,541
chart
#1,580
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
2%
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Less than a month
14%
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Less than a year
47%
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More than a year
34%
Reviews Summary
Klaviyo is highly praised by users for its exceptional customer service, user-friendly interface, and powerful analytics capabilities. Customers appreciate the quick and helpful support provided by the Klaviyo team, especially when setting up features like abandoned cart tracking. The platform's seamless integration with Shopify and the ability to create personalized email campaigns and flows are highlighted as key strengths. Users also mention that Klaviyo has helped them increase revenue and improve customer retention through targeted marketing strategies. However, there are a few negative reviews mentioning issues with email formatting on the free plan and challenges in reaching customer support for account recovery.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 25, 2024
Their form stopped to shop up without notice as I experience unmatching data analytics between how many customer left an empty cart and then indeed a form should be shown up. On top, I understand perfectly provide a payment tier for fast support but eliminate it as a way to resolve something that seems due to their feature not working, I think isn't the best experience. That's why I am proving 1 star.
July 25, 2024
Klaviyo has so many incredible features and is user friendly. If you need advice they're always available to assist. Highly recommend.
July 25, 2024
Karen en Paola helped me setting up the right flows with the right metrics. They gave me detailed information and were very helpful.
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