Klaviyo: Email Marketing & SMS for Shopify

Klaviyo: Email Marketing & SMS

Power smarter digital relationships with email marketing & SMS

Rating

4.1

feedback

1,959

Reviews

chart

#16

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    2%
  • Less than a month
    17%
  • Less than a year
    48%
  • More than a year
    29%

Reviews Summary

Klaviyo, a popular Shopify app, has received a mix of positive and negative reviews from users. Many users praise the platform for its intuitive layout, great features, and excellent customer support. The live chat function is highlighted as a wonderful asset, and the support team is commended for being helpful and responsive. Users also appreciate Klaviyo's ease of use, especially compared to more complicated marketing automation platforms. However, some users have reported issues with the app, such as flows not working, difficulties in removing the app from websites, and challenges with certain features like generating specific types of coupon codes. Additionally, there are complaints about billing practices, lack of certain functionalities, and instances of accounts being compromised.

Highlights

Positive aspects: Intuitive layout, great features, excellent customer support, ease of use, responsive support team
Negative aspects: Issues with flows, difficulties in removing the app, challenges with specific features, billing problems, lack of functionalities, security concerns

Rating Breakdown

  • 5
    73% (1,428 ratings)
  • 4
    7% (138 ratings)
  • 3
    2% (48 ratings)
  • 2
    3% (51 ratings)
  • 1
    15% (294 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 11, 2024

We have been using Klaviyo for two years now and are very satisfied. The functionality of the flows works well for us, the double opt in works well, and the formatting is easy to handle. We have also had several helpful interactions with support during set up. We will gladly continue using Klaviyo as we scale.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 10, 2024

Ricardo G was a pleasure to work with. He walked us through the issues and got the issue resolved for us!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 9, 2024

I've been in CRM for over a decade. If you use Shopify, hands down this is the best email marketing platform you can use. The editor and segment creator are easy to use and include advance features. Also, integrations into Shopify and most Shopify apps take just minutes to set up. Outside of that, you get unlimited support and a dedicated success manager. My personal opinion...Klaviyo should be on every marketer's short-list when considering a new ESP.

Store

Orgain

Using app

Over 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 9, 2024

So easy to use with powerful flows built in to get you up and running quickly. Worth all your investment to learn and apply this sharp tool to your marketing schedule. We continue to see market gains monthly by using Klaviyo. It is a critical part of our email marketing.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

1 / 5 Share

April 9, 2024

The app is OK, however its definitely not worth the costs or headache due to the issues you will face from their terrible customer service teams. There's no sense of trying to find a reasonable outcome for their customers and they are a company set up to take every penny from you. I would stay clear and use alternative, and much cheaper platforms.

Using app

Almost 3 years

Total reviews

1

Average rating

1.0

All reviews

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