Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,572
chart
#2,270
All reviews
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Feb. 18, 2026
Klaviyo is hands down one of the most powerful email and SMS platforms available for Shopify. The segmentation, automation, and data depth are best-in-class. When it’s set up properly, it can absolutely drive meaningful revenue. That said, it really shines only if you have someone actively managing it. To get full value, you need consistent flow optimization, campaign strategy, list hygiene, testing, and performance monitoring. It’s not a “set it and forget it” tool, it rewards attention and strategy. I’d also love to see more flexibility in the pricing structure. When performance fluctuates month-to-month, the fixed pricing model can feel slightly disconnected from results. A structure that better reflects engagement or revenue impact would make it even stronger. Overall, it’s still the best tool in the space hands down, just make sure you’re ready to invest the time (or team) to unlock its full potential.
Feb. 18, 2026
Super appli ! Très complet, demande de la pratique pour être à l'aise mais parfait pour gérer petites et grosses campagnes, segmentations, flux.
Feb. 11, 2026
This is a great ESP and marketing service.
Thank you so much for the 5 star review 😁
Feb. 4, 2026
Great customer care, absolutely on it.
Thank you for the 5 star review! We appreciate you shouting out our customer support team!
Jan. 30, 2026
Super Support - sehr hilfreich und unterstützend
Vielen Dank, dass Sie unser Support-Team lobend erwähnt haben! Wir freuen uns sehr über die 5-Sterne-Bewertung!
Feb. 2, 2026
I was unable to receive verification codes when logging into my account. Kalviyo teams helped me figure it out.
Thank you for the 5 star review! We're really glad to hear you're able to log into your account again, and our team could help with this process!
Jan. 27, 2026
Found this to be far better than Mailchimp and they seem to be always improving the features and have so many options to customize your email design. I love how easy it is to set-up A/B tests, the integrations, the analytics, and the new AI tools as well, not to mention incredible customer service if you ever have an issue (or in my case, accidentally permanently delete something).
We're really glad to hear that you're loving the features and AI tools we have! Thank you for shouting out our support team, and for the 5 star review!
Jan. 22, 2026
We switched to Klaviyo in order to use Email Marketing & SMS within one app and it has been such a smooth transition. We love the ease of use that the app offers as well as the customer service. We frequently attend their seminars and find their articles and resources very helpful.
Super happy to hear you switched to Klaviyo and are loving our seminars and support team! Thank you so much for the 5 star review!
Jan. 20, 2026
Klaviyo is hands-down one of the most powerful email and SMS platforms out there for ecommerce. The depth of their analytics is where they really shine. From revenue attribution to flow-level performance and segmentation insights, Klaviyo gives you the kind of data that actually helps you make smarter decisions and squeeze more sales out of every campaign. The segmentation and automation capabilities are excellent, and once you know your way around the platform, it becomes a serious growth engine. If you care about understanding customer behavior and optimizing lifecycle marketing, Klaviyo is hard to beat. That said, pricing is the biggest downside. Being charged for all profiles in your account—even ones you never email—can feel frustrating, especially for growing brands with large lists. It would be much more fair (and sustainable) if pricing were based only on the profiles you actively send emails to. Overall, Klaviyo is an elite tool with best-in-class data and performance. If they adjusted their pricing model to better reflect actual usage, it would be close to perfect.
Thank you for the thoughtful, 5 star review! We're really happy to hear that you're seeing value in Klaviyo analytics, and that the data we provide is helping your business grow. Understanding your customers is incredibly important, and we're glad that we can help you do so! We appreciate the feedback regarding pricing. Klaviyo bills based on active profiles, and we encourage you to suppress profiles that you don't plan on sending emails to. You keep suppressed profiles' data, but since they're unable to receive emails, you do not need to pay for them, and they do not count towards your active profile limit. We encourage you to reach out to our support team, and we can help you suppress profiles, which will in turn help save on your plan!
Jan. 20, 2026
Great email tool! We have over 30,000 subscribers and the continued focus on customer experience from Klaviyo has helped me better serve my customers.
We're really excited to hear that Klaviyo's helping you connect with customers and improve their experience! Thank you for the 5 stars!
Jan. 16, 2026
Amazing, detailed, precise solutions provided by customer service.
Thank you for the 5 stars, and for shouting out our support team!