Klaviyo: Email Marketing & SMS
Klaviyo: Email Marketing & SMS for Shopify
Rating
4.6
feedback
2,558
chart
#2,224
All reviews
Review RSS Feed
Dec. 16, 2025
Terrible app, we used to use it for sign ups, haven't used it since 2021, when after i deleted the app, thousands of fake emails got added to the list. I've been trying for hours to delete ALL customer's data, as well as all these bot email accounts with no success, can't even get support for it and refuse to pay to get it. the profile maintenance page is blank. just trying to comply with the LAW on customers data
Thank you for providing your feedback. Your experience managing your customers' data is important to us, and a member of our support team has reached out via email and is eager to work with you on this.
Dec. 15, 2025
I have paid for a plan and in the same date they have created me an invoice and i have told them that the invoice is incorrect and it needs to be changed, they said that the past invoice cant be changed, only the future ones if i modify in the settings the company name, etc. But i have requsted this in the same date when they have created my invoice, i dont understand why it cant be modify, its unbaliveble how they cant change the invoice.
Thank you for reaching out with your feedback. A senior member of our support team has reached out to you via email and is eager to work with you to address any concerns you have moving forward.
Dec. 4, 2025
The scheduling of pop up is faulty and does not work.
Thank you for your feedback regarding scheduling pop-ups. A member of our support team is reaching out to you via email and is eager to work with you on this issue.
Dec. 3, 2025
Simplesmente não funciona no Brasil, nem deveria estar disponível.
Obrigado pelo seu feedback. Um membro da nossa equipe de suporte entrará em contato com você por e-mail e está ansioso para trabalhar com você em qualquer problema que você esteja enfrentando.
Nov. 27, 2025
So many restrictions on the new klaviyo customer hub. I can integrate gorgias, but not their live chat. Now klaviyo expects me to pay for the helpdesk feature AND also gorgias? Why? Also no mobile app for the helpdesk.
Thank you for sharing your feedback. We really appreciate it. We understand how important flexibility and integration options are for your store, and we’re always working to improve the Customer Hub. If you’d like to discuss your needs in more detail, our support team is here to help and gather more insights. Feel free to reach out to us at Klaviyo.com/support. Your input helps us continue to make Klaviyo better for everyone.
Nov. 26, 2025
Be careful when using their email templates. They add default ALT text of the original image and include a link from some other company within some templates with animated pictures. Unfortunately, I realized this only after sending an email to my customer list, and now my customers received an email where the main clickable image leads to a completely different website. Those ALT texts and links shouldn’t be added to the templates. The services of your partner should be advertised in a different way not in a hidden way within templates!
Thank you for taking the time to share your feedback, we really appreciate it. We understand how important it is for your emails to look and function just as you expect. Someone from our team has reached out directly to help address your concerns and gather more details, so we can take a closer look and support you further. Your input helps us continue to improve the experience for everyone.
Nov. 19, 2025
Hectic experience. They hound you until you sign up but then dont respond after you sign up and make the payment. Been dealing with their sales person Sulaiman Lodhi and its our worse experience with an email app to date.
Thank you for sharing your feedback—we’re sorry to hear about your experience. We appreciate you bringing this to our attention and take concerns like yours seriously. If you’d like to discuss this further, please reach out to our support team so we can help address your concerns.
Nov. 18, 2025
KLAVIYO SON ESTAFADORES, ROBAN DINERO, INFLAN PLANES QUE NUNCA UTILIZAS, HABLAS CON ELLOS, LO ACEPTAN SIN DISCULPAS Y NO DEVUELVEN DINERO. FATAL EMPRESA.
Gracias por compartir tu experiencia. Klaviyo existe para ayudarte a comprender a tus clientes e impulsar el crecimiento a través de esas relaciones. Si tienes perfiles a los que no envías correos electrónicos, te recomendamos encarecidamente que los elimines. No pagas por los perfiles eliminados, pero conservas sus datos para poder comprender las acciones que realizaron.
Oct. 31, 2025
After subscribing and making payment, I was unable to access my account for two full days. Despite multiple attempts to reach out, their support team offered absolutely no effective solution. Extremely disappointing experience.
Store
Rêve
Using app
5 days
Thank you for your feedback. Our support team has reached out via email, and is eager to work with you to help resolve your issue.
Oct. 29, 2025
My Klaviyo account was hacked, and trying to recover it has been an exhausting experience. I’ve provided every possible piece of verification they asked for — except one email address I’ve never even seen before, which is the whole reason I need help in the first place. Instead of helping resolve the issue, support keeps passing me from one representative to another with no continuity or progress. For a platform that manages customer data and email security, the account recovery process should be far more user-friendly and reliable. This has made me seriously reconsider using Klaviyo at all. As it is, I did not find the app very user friendly or beneficial.
Thank you for the feedback. We're always looking to improve our security processes, so we appreciate hearing your perspective.
Oct. 15, 2025
Great application with the absolute worst tech support I have ever experienced. Confused about their own product, non-responsive, and basic help takes MONTHS. I have been dealing with an issue since essentially day 1, and it still is not resolved. Expect weeks to go by without a response. Expect to repeat yourself 3-4 times every time your issue is escalated because apparently they don't read notes. Expect the help to not solve the actual issue, and have to repeat the entire process again. If you are not tech savvy and adept and implementing solutions yourself, BUYER BEWARE. You are on your own.
We apologize for the experience you've had with our team. A member of our support leadership team has reached out to connect with you.
Oct. 17, 2025
Es ist und bleibt schwierig, Ein Upgrade des Abonnements kann nur mit Kreditkarte durchgeführt werden. Wird kein Upgrade durchgeführt, kein Support der dazu was sagen kann. Wird keine Kreditkarte hinterlegt, ist kein Upgrade möglich. Das ist ja was ich hier schreibe. Man bekommt eine Antwort die nicht das Problem löst. Ihr wollt, dass ich ein upgrade durchführe, dies ist aber nur möglich wenn man eine Kreditkarte hinterlegt. Habt Ihr dafür keine andere Möglichkeit? Es bleibt bei einem Stern.
Vielen Dank für Ihr Feedback. Was den Support für kostenlose Tarife angeht, so steht Nutzern unseres kostenlosen Tarifs in den ersten 60 Tagen E-Mail-Support zur Verfügung. Wenn Sie auf eines unserer kostenpflichtigen Abonnements upgraden, erhalten Sie Zugang zu E-Mail- und Live-Chat-Support. Wie immer können Sie mit unserem kostenlosen Tarif weiterhin auf Ressourcen wie die Klaviyo-Community zugreifen, wo Sie sich mit Kollegen austauschen, Benutzergruppen beitreten und Branchenfachleute um Rat fragen können, sowie auf das Klaviyo-Hilfezentrum, wo Sie umfassende Schritt-für-Schritt-Anleitungen zur Einrichtung und Pflege Ihres Klaviyo-Kontos finden, und die Klaviyo-Akademie, wo Sie Kurse und Zertifizierungen finden, um Ihre Klaviyo-Kenntnisse und -Fähigkeiten zu verbessern.
Oct. 10, 2025
Horrible, money hungry company. If you don't pay up front, you get no support whatsoever. I can't even ask support a question until I hand them over my money. Sickening. Integration was not seamless at all either. Took forever and then they said our industry was prohibited when we tried to set up SMS. WHAT?? Natural Skincare?? WOW.
Thank you for your feedback. Would you mind submitting a request to our support team via an account access ticket here: https://help.klaviyo.com/hc/en-us/account-access-request? Once this is sent to us, our Compliance team can look into why you were prohibited from setting up SMS, and we'll get back to you ASAP.
Oct. 1, 2025
i need to pay $100 a month because i have 5000 contacts in my email list lol this must be a joke
Thank you for your feedback. Klaviyo exists to help you understand your customers and drive growth through those relationships. If you have profiles that you don't send emails to, we strongly recommend deleting them. You don't pay for deleted profiles, but you retain their data so you can understand the actions they took.
Oct. 1, 2025
I only installed the app to explore the features and now they are sending me notifications that I need to upgrade to premium. I haven't even created an account. Terrible app.
Thank you for your feedback.
Sept. 29, 2025
Plus vous allez avoir de client plus ils vont vous facturer et vous changer de plan sans vous demander. je suis passé de 20€ à 90€ par mois !! Pourtant j'envoie tres peux de mail par mois !!
Merci pour vos commentaires. Klaviyo a pour mission de vous aider à comprendre vos clients et à stimuler la croissance grâce à ces relations. Si vous avez des profils auxquels vous n'envoyez pas d'e-mails, nous vous recommandons vivement de les supprimer. Vous ne payez pas pour les profils supprimés, mais vous conservez leurs données afin de pouvoir comprendre les actions qu'ils ont entreprises.
Sept. 18, 2025
i've never seen an application too bad like this before iml. And there is no turkish language support. And I always face new issues. Again and again
Thank you for your feedback. We'd love to help out with any issue you're facing. You can contact our support team at Klaviyo.com/support, and we can work with you to help solve any problem you're having with Klaviyo!
Sept. 18, 2025
The email marketing itself has personalisation for wholesale B2B business so you can refer to their business name, which is essential. That is the ONLY reason I am currently using them. But I am completely unimpressed with their billing ethics. I uninstalled Klaviyo last month on the 16th and received an email confirming I had permanently closed an account, and then received another bill on the 17th, and the 17th of this month. When you permanently close down a website Klaviyo manages to keep billing you for non-existent email services. I have been billed on two different credit cards, five days apart for supposedly the same website with different email addresses. I guess the only way to stop this is to cancel my Visa and Mastercard until it all stops, and then re-establish payment on one card, once a month. I would seriously like to find a decent replacement for Klaviyo.
Thank you for your feedback. A member of our support leadership team has reached out to you and is eager to work with you to find a solution.
Sept. 12, 2025
I just purchased a package, but the next day I couldn't log in. It kept asking for a verification code, yet it never sent the code to my email. I've checked my inbox multiple times and still haven't received it. This experience is terrible—it's not worth the money.
Thank you for your feedback. Our team is eager to continue working with you on your open ticket so you'll be able to log into your account.