SOL & SUMO review for Klaviyo: Email Marketing & SMS

Sept. 27, 2024

4 days of working to set up a simple landing page with an email capture form and an automated redirect after submission. Experience so far: - form editor is terrible - forms are not responsive across desktop to mobile (and editing for two platforms in the editor is a not usable) - limited logic capabilities moving through form submission flow - forms not saving consistently (it has been random for the past several hours) - forms not saving to designated lists - backend and admin is really unsophisticated and illogical - support (email, free plan) is slow, typically get the ticket closed type of support. In fact, in the past 36 hours, I have twice waited 12+ hours for a response and when the responses finally came I was called Nick and Kate (neither are my name) and the answers were not for me. I had to submit a second ticket to get a response to my first one. I could go one. There is a reason why over 10% of these ratings are 1 star So frustrating because I am now looking for a new solution to what should have been an easy requirement to solve