Klaviyo: Email Marketing & SMS
Klaviyo: Email Marketing & SMS for Shopify
Rating
4.6
feedback
2,571
chart
#2,147
All reviews
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Oct. 23, 2025
Their customer service is excellent! Really knowledgeable and are willing to spend more time explaining more complex topics. Their response is also very prompt.
Thank you so much for shouting out our support team! We really appreciate the positive review!
Sept. 22, 2025
No complaints aside from the mismatch between the cost and my ability to use it. At $80/month it shouldn't be hard to recoup that investment, but it will involve extra work. I haven't had time to put it to real use. After months of paying for a plan I wasn't using I canceled 2 days after the renewal, and had to jump through minor hoops to get a refund. I think such cases should be automatic and unquestioned by ALL companies, but thank you anyway, Klaviyo.
Thank you for your feedback. We appreciate the review, and your suggestion.
July 29, 2025
Thanks for the positive review! If there's anything we can improve upon, don't hesitate to reach out to our support team!
July 17, 2025
app inizialmente un po complicata, poi ci fai la mano, ci devi stare un pò
Grazie per la recensione positiva! Siamo lieti che tu stia imparando a usare Klaviyo. Dai un'occhiata alla nostra accademia Klaviyo qui https://academy.klaviyo.com/en-us per saperne di più su come utilizzare al meglio Klaviyo.
July 10, 2025
Klaviyo is likely the best email-focused CRM available today. If you aren't tech-savvy then you will struggle to use it. It is a deeply complex, and deeply powerful, software. Your business will benefit massively, but only if you dedicate an employee time to understand and use it well. They do, sadly, use generative AI. If they committed to ditching generative AI, as all companies should, then they would get 5 stars.
We sincerely appreciate the transparent and honest review!
May 8, 2025
Klaviyo is great and easy to use. The only thing I will say is when they do updates, really helpful features tend to disappear, which is slightly annoying. Thats the only reason its not 5 star
Thank you so much for your thoughtful feedback - we will make sure to pass this along to our product team!
April 2, 2025
User friendly, nice email designs, great integrations, fast customer service.
Thanks for the positive review! If you have any feedback on how we could be even better, don't hesitate to reach out to our support team!
Nov. 13, 2024
Once you get it set up it's fantastic. If you're setting up your email marketing for the FIRST time, it will be much easier for you. If your technical experience is more limited and/or you're migrating from another ESP (mailchimp, etc.) just be forewarned, that things are NOT as plug-and-play as the Klaviyo sales people would like you to believe. PROS: There is extensive klaviyo documentation on everything (but it's also a bit overwhelming). Once you're on a paid plan you have 24/7 chat support which has mostly been really helpful. There's an app/integration for almost everything - from reviews to rewards, etc. We were able to drop a couple of our paid apps and put those funds towards klaviyo which was great. On the surface, the Email builder looks a lot like Mailchimp's, so I didn't expect to be too impressed. HOWEVER, it actually works SO. MUCH. BETTER. It really shines when it comes to customizing between desktop and mobile emails. (huzzah!) CONS: If you (or your client) hasn't been SUPER organized about their email automations (flows), tags, etc., it can be a lot of work to organize all that in preparation to migrate. Also, I don't think the onboarding instructions are a great as they could be. They try and get you all synced and integrated right away, but that can lead to missteps. There are also quite a few technical steps to go through. While they try and make it as painless as possible, if you're new to this or thinking you're gonna get it all done in a day, you may find yourself a bit overwhelmed. FINAL WORDS / PSA: 1) DO NOT SYNC YOUR CURRENT ESP (mailchimp, etc) with Klaviyo until AFTER you've done your list hygeine!! Lol - 2) Unless you have a simple list and minimal flows, don't expect to get this all done in a day. Give yourself time and grace, especially if this isn't your wheelhouse. I've worked in at least a dozen ESP's over the past decade and I found this to be more of a challenge than I expected. That said, i'm SO GLAD we've made the move!
July 17, 2024
July 8, 2024
June 29, 2024
Love the ease and compatibility of Klayvio with my Shopify store. I've been able to run my email marketing as a solopreneur and understand the analytics. If I could change one thing it would be an easier way to sort through uploaded photos, and how do we delete old photos we no longer want in the library? Otherwise, loving what it's doing for my business.
June 21, 2024
Really useful and probably our go to for marketing emails. Updated review.