Alfresco Chic review for Klaviyo: Email Marketing & SMS

Dec. 11, 2024

There is zero customer support from this app on the free plan, not even email. I know many aps will limit support on free plans (e.g. you don't get live support), which is fair enough. However, you can't even reach anyone by email if you have a problem without upgrading to a paid plan. We are a new and growing business so where we can we are using lower cost or free plans to begin with, but will of course upgrade as appropriate as we grow. But if this is how Klaviyo approach customer support, why would I upgrade to a paid plan. To be fair, for what I am currently using for at least, the app works well and is fairly user friendly once you get used to it.