Vermont Nut Free Chocolates review for Klaviyo: Email Marketing & SMS

Jan. 9, 2026

Disappointed in my experience with Klaviyo so far. The templates are quite poorly designed. Even the most basic templates, like for order confirmations, contain a lot of errors. I have been in constant contact with support trying to get them to include basic information that should be included automatically. For example, dynamic products were not being pulled in at all, so customers were not able to see what they purchased. This was simply an error with their template. Once we had that resolved, there was still a lot of missing information (like product variant flavors, apartment address lines, etc.) Little things that you may not notice while building, until customers complain. It took 3 support cases to get an order confirmation that simply has the correct products listed and the customers full shipping address... You cannot trust your onboarding specialist to check your emails or flows either. I had mine check our order confirmation flow multiple times before going live. She assured me we were all set and we set the flows to LIVE, and it simply did not work! She missed a key trigger that was keeping the emails from sending. We did not discover this until customers complained about missing confirmations. Again, so disappointed in the quality of the templates and the support i've been provided. While Klaviyo has all the latest and greatest features, some of the most simple and important things are severely lacking! I've used free email builders that have better designed templates.