Twelve 28 Market review for Klaviyo: Email Marketing & SMS
April 9, 2026
Klaviyo stated they have protections in place to keep bots from signing up creating fake emails. I am a small business and my email is full of fake emails. I try to delete them but they don’t disappear. I can’t keep ahold of any one in support until I upgrade and pay a monthly fee or lower the amount of emails in my account which is not working. I guess you can’t get help unless you pay them. It is a difficult platform to use also. The best option is to delete my entire account and go to a different email provider. I don’t want to work with a company that can’t help unless you pay them!!
Thank you for your feedback and sharing your experience. A member of our support team has reached out to you over email, and is eager to work with you. Free accounts have access to email support for the first 60 days after the account is created. Upgrading to one of our paid subscriptions will give you access to email and live chat support. As always, the following resources are available to you on our free plan: Klaviyo Community, where you can connect with peers, join user groups, and crowdsource industry professionals for advice. Klaviyo Help Center, where you can access robust, step-by-step guides for setting up and maintaining your Klaviyo account. Klaviyo Academy, where you can find courses and certifications to enhance your Klaviyo knowledge and skills.
Email marketing, SMS, & WhatsApp that turn messages into sales