Zell69 review for Klaviyo: Email Marketing & SMS

Feb. 7, 2018

I really wanted to use Klaviyo for my store. I truly did. But their support haven't replied to a single support request in 2 weeks. The only email we got was this automated template from Erica, SWEARING it wasn't one: ""As you probably know, Klaviyo is known for sending data-driven, targeted, automated emails. This message is not one of those automated emails (I swear!). I'm just on the team over here looking to learn a bit more about what brought you over and get you any additional resources you may need to help get you up and running. If you're familiar with Klaviyo and/or don't need any assistance, no worries - but I'd be happy to chat to get you pointed in the right direction! Hope to connect soon, Erica"" That email was 7 days ago - I had replied 1 hour after receiving it, not expecting an immediate reply because it was so obvious... but no reply since - only tons of spam. Mailchimp it is!