instattoo review for Klaviyo: Email Marketing & SMS

If giving this app 0 stars were possible, we would seriously consider it. Seems like entire system built to rip you off. We paused our use of Klaviyo for a while. When we returned, our paid plan had been deactivated, which was understandable. However, we then encountered a billing loop that made it impossible to clean up our account without first paying for profiles we do not intend to use. Here is the issue: 1. Without an active plan, we cannot suppress profiles manually, in bulk, or through the API. 2. We also cannot reactivate the account on the free plan because the number of active profiles exceeds the free-tier limit. 3. The only option presented is to purchase a paid plan covering the entire existing profile count first, even though the purpose of reactivating the account is to suppress inactive profiles and reduce that count. 4. If we pay for the oversized plan, suppress the profiles, and then downgrade, the initial payment is not refunded or credited toward future invoices. 5. We also tested bulk suppression through the API. The API accepted the request and marked the job as complete, but all profiles were skipped: * Total count: 100 * Completed count: 0 * Skipped count: 100 6. We found similar reports in Klaviyo’s community forums, but we could not find a practical self-service solution. 7. Access to customer support is also restricted without an active paid plan, which makes resolving the issue even more difficult. This creates a frustrating circular problem: we cannot suppress profiles without reactivating the account, and we cannot reactivate the account without first paying for profiles we specifically want to suppress. Requiring customers to pay for an oversized plan before allowing them to remove inactive profiles feels unfair and unnecessarily restrictive. Businesses should not have to pay a substantial fee simply to regain access to basic account-cleanup tools.