Kurafuchi review for Klaviyo: Email Marketing & SMS

Feb. 20, 2019

An absolute disaster of an app. I’ve had more issues with Klaviyo in the past 48 hours than I’ve had in 5 years with Mailchimp. The setup process gets stuck in a loop, the scheduled campaigns don’t send, the integrations don’t synch data properly. I had to email support 5 times in 2 days and not once were they helpful or even friendly. Their support seems to consists of a single person who can’t be bothered to offer any kind of assistance. When I finally managed to get my campaign delivered, it showed a big square blank instead of images. Klaviyo’s response? "It’s an Android issue, nothing we can do." Well guess what, I’m on an iPhone. Also, take into account that your card will be charged before you even send your first email, and rates are way overpriced for such a poor experience.